Kia Downtown LA - Service Center

I had a recall so I had to come in to get a piece swapped. The process was super quick and service was great! swapped. The process was super quick and service was great! More

I waited an hour and 10 minutes in line to check in for my appointment. This was very inconsiderate of my time without any acknoweldgment of what was going on. Kia made a point to confirm my appointment se my appointment. This was very inconsiderate of my time without any acknoweldgment of what was going on. Kia made a point to confirm my appointment several times and I was also early, but clearly Kia grossly overbooks appointments. Your team wasn’t going above and beyond to accommodate the wait to inform anyone of what was happening or to check people in while in line. In the meantime, I had an appointment that I was late for and by the time I checked in, the driver already left so I had to Uber for appointment. Let’s not forget the gas I wasted while sitting in line. This isn’t a respectable way of doing business and while I was out I also received a call from sales to buy my car and upgrade to a newer version. But I really have to think about whether Kia deserves my business at all. This is not the first time I have had a negative experience. I had a handmade gifted quilt disappear from my car during service at one appointment and during that service, your guys oversprayed paint onto my windshield, which has never been properly removed. Is this representative of how your service center operates? At a minimum, I would appreciate being reimbursed for the service I paid for yesterday due to the inconvenience of this visit. More

The location is small and not adequate to service many vehicles, waited 45 min in line on the street. Will not come back to this location vehicles, waited 45 min in line on the street. Will not come back to this location More

The service was excellent Update me on what I needed The messages, was good Communication was good needed The messages, was good Communication was good More

Efficient and considerate service. I was not pressured into anything I couldn’t pay for. The service was done in a timely manner I was not pressured into anything I couldn’t pay for. The service was done in a timely manner More

My appointment wasn’t on time and they broke my key chain and the manager never gave me call back and the manager never gave me call back More

I get the required oil change here. Quick service and no pressured to get the upsell repairs. Will go back for the next oil change. Quick service and no pressured to get the upsell repairs. Will go back for the next oil change. More

Waited 30 min before being helped. Wouldn't help with windows that I reported weren't working correctly- said I couldn't only do it if I was okay with not having my car and not being g Wouldn't help with windows that I reported weren't working correctly- said I couldn't only do it if I was okay with not having my car and not being given a rental, even though I pay extra money every month so I don't have to worry about things like that. More

Julie explained the process in details and let me know the time advance. Great experience! the time advance. Great experience! More

Considering they ask for or have your car information and what service it is you require (mine being a recall), I found it annoying that they did not have the part and I had to return a week or so later to h what service it is you require (mine being a recall), I found it annoying that they did not have the part and I had to return a week or so later to have the work completed. They could have saved me time and thus money. Unfortunately, this isn't the first time this has happened. All employees were kind and helpful, except for the above. More