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1,451 Reviews of Kia Downtown LA - Service Center
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March 07, 2024
Great job I love what they did they were doing their job I’m happy with that I’m happy with that More
by josebarajase1
Verified CustomerEmployees Worked With
March 07, 2024
I was called there for a recall. I arrived told them that I had been having some problems with the ignition but told them to let me know if that would be an issue. I then waited thre I arrived told them that I had been having some problems with the ignition but told them to let me know if that would be an issue. I then waited three hours and when they were finally finished they told me that they had actually done nothing but the inspection and that I had to come back but that everything would be ok. Reluctantly I made another appointment, came back and waited two hours only to get a text that they couldn't perform the recall because of a problem in the ignition, something they didn't mention during the supposed inspection. They wasted my time, wasted my energy, just for them to do nothing and try to charge me thousands of dollars. More
by JULES0605
Employees Worked With
March 07, 2024
Service was excellent! Agent remembered my name from previous service. It as great experience again from Downtown Kia Agent remembered my name from previous service. It as great experience again from Downtown Kia More
by ANNKIM1967
Employees Worked With
Jason Goodrich provided excellent service
March 07, 2024
The service representative is a good guy; however, the overall quality of service on the side of the parts / repairs is extremely disappointing. I went in to install the new security system due to the rec overall quality of service on the side of the parts / repairs is extremely disappointing. I went in to install the new security system due to the recall and not sure what they did but my windows do not work the same. Last time I went in there was to get a new driver side door chamber because my car was broken into and they did a terrible job. First I was not attended or even acknowledged until 15mins after my appointment time. Second, I was not informed of the possible solutions and was given an only one option. Third, when I received my car, I was given additional sets of keys to the car and notified that because I did not select the upgraded package , my car would now require two different sets of keys to operate. When I tried to get this fixed, the service department told me it is $150 to get the keys redo by the parts department. Then I spoke with the parts department and they said once the lock is in the car, they can’t touch it and that I needed to select the service before the install… a service that I was not even advised was available. I am 100% not recommended anyone to buy a KIA or visit this dealership in DTLA. Additionally I reached out to the supervisor, Eric Espinoza, via via as advised and have not been given a response or acknowledgment in 2 days (and counting) More
by Luis
Employees Worked With
Employee never present their names, so it would be unfair to give a random person a low rating.
March 05, 2024
The process was very fast and the customer service that was provided by kia service group was amazing. was provided by kia service group was amazing. More
by dsrsngel007
March 05, 2024
Excellent customer service from Mark, Julia and valet team. Follow up is also frat. Thanks. team. Follow up is also frat. Thanks. More
by DAPASCASCIO
Employees Worked With
March 05, 2024
The guys at the shop are ready to help, well coordinated, Good service THANKS YOU! Good service THANKS YOU! More
by ralvoso18459
Employees Worked With
