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Kia Downtown LA - Service Center

Los Angeles, CA

4.1
1,451 Reviews
Call Service Center (888) 939-3589

1,451 Reviews of Kia Downtown LA - Service Center

Sort by
September 29, 2023

Staff was very attentive and helped me right away. I told them I had an Uber waiting for me and they expedited my paperwork. More

by ASANCH20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio Quinonez
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September 28, 2023

I have some real doubts about the integrity and accuracy of the consumption test. The dealer claimed the oil was completely full but Firestone and Kia van buys found dramatically low oil level on previous t More

by Gregorymantell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob
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September 28, 2023

I was in & out with my oil change, my service agent was extremely helpful and efficient More

by 90giles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Oct 02, 2023 -

Kia Downtown LA responded

Thank you so much for your kind words! We are so glad to hear that you had a great experience with us. They are all valuable members of our team, and we are proud of the work they do to provide our customers with the best possible service. We are always looking for ways to improve our processes, and your feedback is very important to us. We appreciate you taking the time to share your experience with us. We are always here to help, so please don't hesitate to contact us if you have any questions or needs in the future.

September 27, 2023

Toke $220 there is noting fix totaly un uxbtable so siad kip my car same were 5days give bake to shame and un uproprat kia responsbel some ones life this car is under 5 yers and under 100000 th miil folw th More

by sisayterefu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arturo Rlos
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September 27, 2023

Everyone was friendly and had good energy even though it was very busy in the morning. They explained the prices of everything well. More

by sshin12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Rodriguez
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Oct 02, 2023 -

Kia Downtown LA responded

Thank you so much for your kind words! We are so glad to hear that you had a great experience with us. They are all valuable members of our team, and we are proud of the work they do to provide our customers with the best possible service. We are always looking for ways to improve our processes, and your feedback is very important to us. We appreciate you taking the time to share your experience with us. We are always here to help, so please don't hesitate to contact us if you have any questions or needs in the future.

September 26, 2023

don't not happy for this service on kia service person service too don't not fixed my car part More

by ELMERCHICAS2908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
emilio
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September 26, 2023

Clear communication, fantastic service advisor, explanation of 5,000 mile service understood, mechanic stated what would be done, parts department helpful. More

by BILLPMURPHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kia DTLA Emilio Quinonez Service Advisor
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September 25, 2023

Emilio was super helpful and communicative. Meeting went very smooth and we were out of there faster than expected. More

by jskia
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio Quinonez
Report | Print
Oct 02, 2023 -

Kia Downtown LA responded

Thank you so much for taking the time to leave us a 5-star review! We're so happy to hear that you had a great experience with us. We appreciate your feedback and we'll continue to work hard to provide our customers with the best possible service.

September 24, 2023

Very good service everything is very organization the kia soul run great thanks to the people at the dealerships More

by garciacelia1134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Espinoza
2.0
This rating includes all reviews, with more weight given to recent reviews.
Adalid Lopez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Vanegas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Kim
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Roxana Munoz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Kia Downtown LA responded

Thank you so much for your kind words! We are so glad to hear that you had a great experience with us. They are all valuable members of our team, and we are proud of the work they do to provide our customers with the best possible service. We are always looking for ways to improve our processes, and your feedback is very important to us. We appreciate you taking the time to share your experience with us. We are always here to help, so please don't hesitate to contact us if you have any questions or needs in the future.

September 24, 2023

excelente y sobre todo en mi idioma y muy comprensibles no me arrepiento de haber comprado un Kia forte More

by CRISTINAPF34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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