Kia Mall of Georgia

Disappointed in the truth. If I could give this no stars I would! First off I did purchase a used vehicle from Kia Mall of GA. I purchased a 2005 Chevrolet Suburban with 108k mi If I could give this no stars I would! First off I did purchase a used vehicle from Kia Mall of GA. I purchased a 2005 Chevrolet Suburban with 108k miles in September. I understand that my vehicle was used and had over 100k miles but I have owned Chevrolet's for years and gotten 300-400k miles out of more than one vehicle. When talking with my salesman Tony. I was told this vehicle is in great tiptop shape. We've done 125 point inspection and everything came back great. Well it all started when I got back from GA to Nashville and went to fill the vehicle up. After reaching the capacity of the tank has began to pour out of the top of the gas tank. I called the dealership to ask if they knew about the issue and of course no one did. I got the issue fixed and sought some help from the dealership with the $800 bill for new fuel pump. I was told that all I would get would be $300 because I put OEM parts on and they would have used aftermarket as well as it would have only cost them $300 to repair it. Next, during my first oil change my Chevrolet dealership noticed an array of leaks from the top block off gasket, oil pan gasket and a worn rack and pinion assembly. All of which would have been noticed if a technician would have actually properly inspected the vehicle. After this set of repairs at the tune of another $1000, I might have a decent vehicle to drive. Very disappointed in the way this situation was handled and being lied to. More

Nice car buying experience My husband found the car we wanted online at Kia Mall of Georgia at a special internet price. When he went to look at the car, JP helped him. He cal My husband found the car we wanted online at Kia Mall of Georgia at a special internet price. When he went to look at the car, JP helped him. He called me, and said he liked the car. I told him to get the "out the door price" before I left work to drive down. He did, and the dealership honored their price. There is a $500 process fee, but with the deal we were getting on the car, I didn't care. Anyway, when I got there JP was busy, so Alan helped us. He took me for a test drive and showed me all the features. He even did most of the paperwork. The thing is, JP is getting the credit for the sale, but you never would have know that from Alan's attitude. The teamwork was great. It was a very nice experience. More

Vhris Gardner Chris Gardner the salesman helped me in the way that I didn't feel pressured to make a purchase, the thing I don't like on other placed. Very smooth l Chris Gardner the salesman helped me in the way that I didn't feel pressured to make a purchase, the thing I don't like on other placed. Very smooth loan processing More

SO HAPPY!!!!! Our 18 yr old son wanted to buy his own car. So he had been looking and comparing online. We are a GM family so one of the places we went was to our l Our 18 yr old son wanted to buy his own car. So he had been looking and comparing online. We are a GM family so one of the places we went was to our local Chevrolet dealer. We were very unhappy with the staff there. We went home that night and were very dejected. The next morning we got up and decided to head to the Kia dealership ( Mall of Georgia). We bought our Kia Soul from there last year at this time. We actually had the same Salesperson that we had last year (Tony) . When we were waiting in line to talk to finance and sign everything we realized that we were going to run out of time because our son had to be at work soon. Tony went and talked to the Sales Manager Robert Baptiste and they very quickly got everything together and were able to get us out of there in a timely fashion. My son was able to leave and get to work on time and was very happy with his purchase. More

Best Dealer Around Went to couple of car lots .one we walked all around parking lot decided to go because not one sale person asked could they help us so we decided to g Went to couple of car lots .one we walked all around parking lot decided to go because not one sale person asked could they help us so we decided to go to kia.was meet by Robert Baptiste told him what I was looking for even though it was Sat and almost time for them to close they stayed to help me I left there with my 2010 charger so very happy with them More

Excellent experience What an awesome experience in buying a new vehicle. Our sales woman, Holly Frankovich and our sales manager, Robert Baptiste went above and beyond in What an awesome experience in buying a new vehicle. Our sales woman, Holly Frankovich and our sales manager, Robert Baptiste went above and beyond in getting us the exact deal we were looking for. I highly recommend Kia Mall of Georgia, their professionalism was only exceeded by their politeness. More

Exceptional Customer Service I brought my recently purchased used car in for service. The problem was diagnosed and the service person contacted the warranty company for approval I brought my recently purchased used car in for service. The problem was diagnosed and the service person contacted the warranty company for approval as I had purchased a warranty with the vehicle. The representative advised the repair would not be covered. I discussed the problem with Sales Manager Robert Baptiste and he, along with the service manager, contacted the warranty company again on my behalf. They explained that the repair did, in fact, fall under the warranty plan and got the approval I needed. I greatly appreciate the exceptional customer service and look forward to my repair being completed. More

Great experience From the moment I spoke with Chris this was a great experience. I told him what I was looking for and he delivered. I got the payment I wanted and I a From the moment I spoke with Chris this was a great experience. I told him what I was looking for and he delivered. I got the payment I wanted and I am totally satisfied. This dealership will be my choice when it is time to buy another car More

Excellent customer service. The sales manager Robert Baptiste went above and beyond in helping me clear up a gap insurance issue. He spent a considerable amount of time to resolv The sales manager Robert Baptiste went above and beyond in helping me clear up a gap insurance issue. He spent a considerable amount of time to resolve it. Roberts genuine care to myself as a customer is a big part of us being a return customer. More

First class experience The entire staff, especially Robert Baptiste (the sales manager) and Holly Frankovich (the salesperson), went above and beyond to provide exceptional The entire staff, especially Robert Baptiste (the sales manager) and Holly Frankovich (the salesperson), went above and beyond to provide exceptional service the entire process of selling and delivering my new awesome car. More