Kia Mall of Georgia

We pulled onto the lot about 6pm Friday evening. Richie greeted me quickly and asked what brought me to Kia Mall of GA, which was refreshing as I'm often ignored at dealerships. I told him about a car (20 greeted me quickly and asked what brought me to Kia Mall of GA, which was refreshing as I'm often ignored at dealerships. I told him about a car (2011 Kia Soul+) I had seen on line that I was interested in seeing. He let me know that that particular car was likely gone, because he knew where it was parked and at a glance could tell (nice knowing where your stock is parked on the lot!!). He took me to another used Kia Soul (2010 Soul!), which may have been the only other used Soul on the lot. He did cover all of the standard/required questions: would I consider new, where was I in my shopping process, did I have my own financing, was I trading in another vehicle, etc....but he asked them all in a very no-pressure manner. He is a real guy, no "leisure suit Larry" used car salesman. He was quick to find the answers to any questions he couldn't answer immediately. Richie had multiple test drive routes prepared depending on traffic (it WAS rush hour), driving habits (commute vs local), and my preference. I let him know I'd be commuting for work (so he suggested his highway test drive Southbound on 985 to avoid traffic). He also didn't mind taking my husband out for his own quick/local streets test drive so we both had the opportunity to try the Soul. Richie showed us to the play room where the children (3yr and 8yr old) could play while we adults discussed the business of buying the car, which we did near the play room not at the desk in the showroom (NICE!!). Negotiations didn't drag on. Since I was prepared to purchase a different vehicle, I had to really think about the price I could pay for the other Soul. Richie really took our family into consideration and even though the process took a few hours (from first on lot, to drive out with car) it wasn't very stressful. The dealership was pretty busy that evening and the delay seemed to be getting to the finance person(s) to sign papers...but most of that time we were in the play room (TV was an option) where Richie would check on us often and bring paperwork back to us to keep things moving. I took the car back Saturday morning to be cleaned up and to finalize the paperwork. The only negative with the experience is that they only had one key and fob and refused to provide a second key because the car was used. I can however purchase my own replacement key for $170+ or purchase the warranty for $300+ that would cover they key and fob. :( All in all a good experience. I have walked away from several dealerships/sales guys over the years. It was great to be able to find a car I wanted at a price I could afford and close the deal with a guy who took good care of me and my family. Richie is a good guy, with a side of humor, at a dealership with a good reputation around town. More

I called Scott at 6:15pm from winder and ask if he would wait for us.My wife and I showed up at 6:45pm on saturday evening, they close at 7:00. The car was for her so she and scott test drove the 2010 kia o wait for us.My wife and I showed up at 6:45pm on saturday evening, they close at 7:00. The car was for her so she and scott test drove the 2010 kia optima. Scott had e-mailed me a couple of cars he had with a price already. We know how much the dealer wanted. There was no back and forth like other dealers. Scott Baker stayed late for us and worked the deal. The whole process took about an hour.SAVE YOURSELF SOME TIME AND HEADACHES AND CALL SCOTT AT KIA MALL OF GEORGIA.SCOTT WILL GIVE YOU HIS CELL PHONE NUMBER TO CONTACT HIM AND HE WILL ANSWER EVERYTIME. THAT IS UNHEARD OF THESE DAYS. RATE THIS DEALER AN 11 OUT OF 10. More

My week has been terrible. I have a wife in the hospital and one of my cars died. I was apprehensive about going to a dealership, working with a salesman, financing,etc. Pretty much dreading it all the wa and one of my cars died. I was apprehensive about going to a dealership, working with a salesman, financing,etc. Pretty much dreading it all the way there. The staff changed my mind entirely. The salesman Richie worked with me and never showed any annoyance at my questions, concerns,etc. Greg worked with me to get the maximum amount of service coverage and bang for my buck. Tommy went over the car and its workings. He never tried to hurry me out even though it was approaching their go home time. The manager was friendly and made himself available to speak with me before I left with my new car. These guys have restored my faith in car buying and the next time I'm in the market I'll be heading their way. More

This dealership was great! Everyone from the salesman to the manager was so helpful. Rex was very patient as I shopped for a new minivan with my 8 week old son. The finance manager was very diligent in obt the manager was so helpful. Rex was very patient as I shopped for a new minivan with my 8 week old son. The finance manager was very diligent in obtaining the price suited to my budget. The customer service manager, Tommy, was so through in the delivery of my new car. The manager, Chad, was accomodating with any of my needs that arose during the sale! I would definitely recommend this dealership and all of its people to anyone interested in buying a great car. More

My experience was good with dealer. All my questions were answered and I felt no pressure to but. The follow up customer appreciation was nice and I was able to meet people from the service department were answered and I felt no pressure to but. The follow up customer appreciation was nice and I was able to meet people from the service department as well as one of the master mechanics. I would not hesitate to call with any questions I may have in the future. More

They were very understanding after I had to bring the Sorento back do to the fact my wife didn't like it. They returned my check (and my trade in) without any hassle and are now helping me find another v Sorento back do to the fact my wife didn't like it. They returned my check (and my trade in) without any hassle and are now helping me find another vehicle. I thought I would have to go thru a long ordeal with multiple people but Tony, my sales rep, got the used car manager, Chad, and he actually went to their other store, got my check and brought it back to me! GREAT SERVICE! More

After owning luxury imports and almost every make of car imaginable, I can't believe that I actually am anxious to rate my 2011 Kia Optima! The car has exceeded all expectations for fuel mileage, comfort, f imaginable, I can't believe that I actually am anxious to rate my 2011 Kia Optima! The car has exceeded all expectations for fuel mileage, comfort, features, quality and it looks great. My experience with Kia Mall of Georgia has also exceeded all of my expectations. Throughout the entire purchase process, I was treated exceptionally well and have been contacted several times to make sure I was satisfied. We were invited to their new owner's clinic where we were introduced to the parts and service staff, given an overview of the vehicle's features and were given the opportunity to ask questions. It's rare to experience excellent customer service these days but it's alive and well at Kia Mall of Georgia- I would gladly recommend this dealership to anyone. More

Best experience I have ever had buying a car. It was quick and painless. The salesman knew everything about the car and helped me fall in love with my new Optima. I trusted the sales agent and the man quick and painless. The salesman knew everything about the car and helped me fall in love with my new Optima. I trusted the sales agent and the manager completely. It only took a few hours for me to have an amazing new car. Thanks again Chase Knight for your knowledge and love of selling cars you made the experience great. More

Scott was very helpful, knowledgeable and friendly. He answered all of my questions and made me feel very comfortable. Will definately return when ready to buy. I will be referring Kia mall of Ga and Sc answered all of my questions and made me feel very comfortable. Will definately return when ready to buy. I will be referring Kia mall of Ga and Scott to all of my friends. Keep up the good work! More

Chase was very helpful and patient with all my questions and I felt no pressure at all. Natalie also, was very patient with my many questions and made the financial end of the experience actually fun. T and I felt no pressure at all. Natalie also, was very patient with my many questions and made the financial end of the experience actually fun. The price was quite reasonable, as well. Overall, the experience of purchasing a car at Kia Mall of Georgia was very pleasant and I would absolutely recommend this dealership! More