Kia Mall of Georgia

Very unexpected great service extremely happy Me and my wife came in like 10 minutes to close a sales person named Mark was very happy to help us showed me a few cars I fell in love with this Red Me and my wife came in like 10 minutes to close a sales person named Mark was very happy to help us showed me a few cars I fell in love with this Red Turbo soul my wife filled out the paperwork and by 10:30 11:00 we were there to pick the car up my wife was very pleased with the service I was very pleased with the service we just came from another dealership that was very poor very poor customer service very pushy at getting into something that you didn't want but not Kia they had exactly what I wanted and he showed me things that was in my budget he didn't try to get me into something that was out of my budget he got me everything that I wanted okay Kia the sales person named Mark is a keeper don't let him go thanks again mark More

Great place Everyone was very friendly and extremely helpful, I ended up purchasing a car that fit all of my needs, plus more, below my budget. A special shout ou Everyone was very friendly and extremely helpful, I ended up purchasing a car that fit all of my needs, plus more, below my budget. A special shout out to Duke, who helped me find the perfect car for me and made the process as easy as possible. More

Cares about the customer Brent was absolutely amazing as was everyone else we talked to. He worked with management to make sure we got the car for the price we could afford wi Brent was absolutely amazing as was everyone else we talked to. He worked with management to make sure we got the car for the price we could afford with the features we were looking for. He has followed up with us and checked to make sure everything with the car was excellent and is looking into the one concern I had and we only purchased the car 2 days ago. You can definitely tell this is more like a family. No one was pushy like you find at other dealerships. You could tell us being happy is what matters to them. More

Horrible Dealership My experience with Mall of Georgia has been one of extreme disappointment with their ethics. I was looking to purchase car on January 20th and was ve My experience with Mall of Georgia has been one of extreme disappointment with their ethics. I was looking to purchase car on January 20th and was very emphatic that I was paying in cash. A friend and I stopped by to test drive a 2014 Kia Cadenza that I had previously seen. Our salesperson was James. The vehicle he claimed was certified. Of course during the test drive he promised they could work on price. When we got back to the dealership he talked to his manager and came back with, “I know this will sound like a typical used car story but we have had 3 people call in about this vehicle including one from Alabama who is driving here Monday to see it.” Because of all of this he said they had no wiggle room with price so my friend and I started to leave and he and a manager followed us telling us again how they had 3 interested parties and really had no wiggle room. I told them that was great but their price was beyond what I wanted to pay. Then the manager offered to meet me halfway and I agreed at a price of $18,500. They had me start the paperwork and even told me how they were giving me 2 years of oil changes free. When we got to the finance office, all of a sudden the car was not certified and had no warranty. The finance person, Natalie Watson, began trying to sell me a warranty telling me how likely something was to go wrong with the car within the next year. This left me with a sour taste specially because with the warranty she was pushing the car would have been over $21,000. I was adamant that was more than I wanted to spend. She said she would talk with a manager to see what they could do. She came back said they couldn’t do anything and the deal was done. We left and nobody even spoke to us as we left. Then on Monday, January 23rd, I get an alert from Equifax that Kia Mall of Georgia ran my credit report. I never authorized that. The only paperwork I filled with my social security number was the one for the Patriot Act (I filled the same paperwork at the dealership I ultimately purchased the car from and no credit hit). I contacted Kia Mall of Georgia asking why my credit had been run without authorization. Today, I got a phone call from their General Manager, Chad Sutherland who claimed I filled out a credit application and it is their policy to run a person’s credit report no matter if the person is paying cash or already has financing. At no point was I told they would run my credit nor did I ever authorize it. More

Great experience! I recently bought a 2011 Kia Sorento from this dealership and it was a wonderful experience. From the moment I called to inquire about the Sorento to I recently bought a 2011 Kia Sorento from this dealership and it was a wonderful experience. From the moment I called to inquire about the Sorento to walking out with my new vehicle the customer service far surpassed what I was hoping for. When I called I spoke with Kathleen at the front desk who was so precious and sweet. She left a great first impression! Then I spoke with James who was my salesman. He was very helpful and patient even when I told him I needed a little time to think about things. He wasn't pushy at all, just very patient. It was a completely different experience I had from a few days prior with a different dealership. I was extremely hesitant and cautious because it was the first I was purchasing a vehicle by myself. But the process went so smooth that it made it enjoyable. Thankful for each person who had a hand in the process of me buying my first vehicle by myself. More

Recently purchased a red kia forte sport and i love it!!! James was my salesman, not only did he deliver excellent customer service but he followed up and really took his time with the process. I love my Kia James was my salesman, not only did he deliver excellent customer service but he followed up and really took his time with the process. I love my Kia and recommend this location. More

Great experience! I would highly recommend visiting Chad and Brent and the staff over at Kia Mall of Georgia. After having a much less positive experience at another de I would highly recommend visiting Chad and Brent and the staff over at Kia Mall of Georgia. After having a much less positive experience at another dealership, I came to Kia MOG and had a great experience. They aren’t pushy, they’re super friendly and caring. Loved my buying experience there. Check them out! More

I would give this dealership a thumbs up My experience was a little different than most because I bought my 2017 Kia Sedona from South Florida from a auto trader ad. My wife called and was B My experience was a little different than most because I bought my 2017 Kia Sedona from South Florida from a auto trader ad. My wife called and was Blessed to get Marco Neal as my car sales person. Marco was exceptional, very patient, kind and responsive. From the first call to the time we had the van delivered to my home in Ft Lauderderdale. It was a positive experience from Marco, Jeff Hacker his boss, to Jennifer the title agent. Maybe I should say it was a "WOW" experience. Not what I expected from a Auto Dealer. I hope they keep up this kind of service, way to go. More

Easy process Had a wonderful experience with this dealership. Tyler was very helpful in this sale and made it go super easy. My daughter loves her new Soul. Had a wonderful experience with this dealership. Tyler was very helpful in this sale and made it go super easy. My daughter loves her new Soul. More

A great buying experience Purchased a 2017 Optima SLX Turbo on Monday with every option imaginable. Our sales rep Marco Neal was beyond helpful. He is a great rep for the Kia b Purchased a 2017 Optima SLX Turbo on Monday with every option imaginable. Our sales rep Marco Neal was beyond helpful. He is a great rep for the Kia brand and an honorable person who you can trust during your buying experience. It should also be noted that the rest of the staff at Kia are all a great bunch of guys and gals. Very helpful and zero high pressure sales tactics other dealers use. We could purchase any car we wanted from any dealer we decided and ultimately we decided to buy again from Mall of Georgia Kia. Dont bother wastin time at other dealerships. You can trust Marco Neal and the rest of the team at Kia in Buford. Mike and Kim. Buford GA More