Kia Mall of Georgia

used car purchase Came in after seeing no haggle prices for vehicles for a relative. Price already included the dealer fee, so no games there. They provided a carfa Came in after seeing no haggle prices for vehicles for a relative. Price already included the dealer fee, so no games there. They provided a carfax when asked. Vehicle was as advertised, actually had more equipment on it than I expected. The only problem was that they touted the 100K powertrain warranty on the used car ad when in reality that does not pass to the second owner. Straightforward and no games in our experience. Knocking a point off for the powertrain warranty advertising not matching reality. But price was $2-3K lower than a dealer 30 min down the road with no-haggle pricing who called them "certified" to add the warranty, so I suspect that is why. More

Go somewhere else The service department is worthless. The customer waiting area in the service department promises coffe, snacks, WIFI, etc. All that have is old coffe The service department is worthless. The customer waiting area in the service department promises coffe, snacks, WIFI, etc. All that have is old coffee. Prices are very high even compared to other dealership service department. Customers come in for a oil change but service department tries to sell unnecessary service for low mileage cars. Customers must sign up for appointments but wait behind drop in customers, I will drive cross Atlanta if I have to in order to find a better dealership. $60.00 for synthetic oil plus the basic oil charge- ripoff More

BEST CAR BUYING EXPERIENCE EVER We hadn't bought a car in 14 years and we were dreading the process a little. Kia was the first stop for us on a list of several other dealers we pla We hadn't bought a car in 14 years and we were dreading the process a little. Kia was the first stop for us on a list of several other dealers we planned to visit. James Hart very casually greeted us and we chatted and assured him we were in the early stages of the hunt. He said "no problem" and long story short there weren't any! No hard sell no pressure not to leave. We actually did leave and came back 7 hours later. We told him what we needed to make the deal and he made it happen, all while being relaxed but professional, knowledgeable but not pushy or arrogant. Also, he patiently gave us an hour long tutorial of how to use all the electronics in the car. Great guy, great experience! More

Excellent experience Evon and Rocket took great care of us and patiently helped us find just the right car for our needs. Great price and no pressure buying! Evon and Rocket took great care of us and patiently helped us find just the right car for our needs. Great price and no pressure buying! More

very easy and informative I brought my car in for some minor work and warranty work. Had great experience with Calvin Underwood. Very quick and easy. Would not hesitate to go I brought my car in for some minor work and warranty work. Had great experience with Calvin Underwood. Very quick and easy. Would not hesitate to go back. More

Oct 1 post purchase experience - Dishonest/horrible cus svc One star rating is also too much because this dealer does not warrant my or your business....BEWARE of this most DISHONEST and NO CUSTOMER SERVICE dea One star rating is also too much because this dealer does not warrant my or your business....BEWARE of this most DISHONEST and NO CUSTOMER SERVICE dealer from personal experience dealing with everyone from owner Scott Jennaman , sales manager Chad Sutherland, finance manager Natalie Watson, internet sales manager Scott Baker, salesperson Duke Johnson.....in fact the only sincere and and customer service oriented person is the operator Kathlyn...check your invoice and you will see how this dealer first double charges you for the dealer fee $499 and then charges you more than the standard sales tax supposed to collect 7% but charge and collect more than 9.5%....numerous calls to resolve this went unanswered, gives one an idea of what the customer service is....PLEASE PLEASE PLEASE do not fall for their coupons, internet pricing numbers, cars that don't exist etc....you will pay much much more... More

BE EXTREMELY CAREFULL IN DEALING WITH THIS DEALER Generally when doing research for a car i will read the reviews of the car and dealership if i am going to use a dealer. Approximately 3 weeks ago i s Generally when doing research for a car i will read the reviews of the car and dealership if i am going to use a dealer. Approximately 3 weeks ago i started out with this dealership and started negotiating a lease. After receiving quotes in various forms from the sales person, i continued to search. This week i received notice from the three credit bureaus, that 5 hard credit pulls were conducted by the finance manager (without any authorization). When confronted she admitted that she had (NO) prior authorization to do so. Further i discovered the salesperson had asked her to shop my credit, only after being instructed (NOT) TO PULL MY CREDIT ANY MORE. After speaking with Equifax, they agreed that this lowered my credit score regardless of what the dealership will tell you, and that numerous inquiries (ARE) red flags to any potential future lenders. Not one person including the owner have stepped up to try and remedy the situation or admit mistake. Now an attorney has become involved. The advice i can give is to continue looking for a different dealership. More

Horrible They waste your time. When they cannot get sale. Salesmen wouldn't call back. Horrible. They told me all the banks turn me down and only one was own They waste your time. When they cannot get sale. Salesmen wouldn't call back. Horrible. They told me all the banks turn me down and only one was own my credit. More

Great I just purchased a Soul and I received the best service. The team did everything they could to make me happy and make the purchase easy. Holly Frankov I just purchased a Soul and I received the best service. The team did everything they could to make me happy and make the purchase easy. Holly Frankovich is awesome... Go see her.. This team is outstanding.... More

Not Going Back I took my 2005 Kia Optima in for a check engine light and after 4 parts, calling Kia corporate office, leaving the car twice and $1200 later it was fi I took my 2005 Kia Optima in for a check engine light and after 4 parts, calling Kia corporate office, leaving the car twice and $1200 later it was fixed. I should have gone to a small repair shop that would have found the right defective part the first time.....This is an old facility with old equipment and old techniques and not up to date on diagnostic services but they are up to date on the charges. More