I apologize for the long review but if you are considering buying a car from Kia of Bradley you can’t afford not to read it. Outside of our sales person this was the worst buying experience of my life! I bought 2 cars in cash and it was a disaster. We bought a 2013 Chrysler 200 and a 2006 Pontiac G6. I told them I needed 2 two safe and reliable cars. They sold me a G6 that didn’t make it 25 miles before it wouldn’t start. Of course they refused to fix it......even after Derek the sales manager promised a solution. The service department clearly does very little when inspecting the cars. They did enough to get the check engine light off and then sold it.
I was told by the sales manger the G6 would be reliable enough when it left that he would feel comfortable putting his 16 year old in.........yet the services department looked at it and did not one repair! Of course that was after we had it put on a computer AND GAVE THEM THE CODES!! I was also told that I would get the $60(for the tire they promised to fix and didn’t) back in labor on the G6. Well that didn’t happen. When it comes down to it they screwed my 15 year old out of $1,500 that he worked 2 years detasseling and baling hay to make. I asked to find a solution that was fair to both parties. I was more than welling to fix the wheel bearing and sunroof but wanted Kia of Bradley to fix the emissions issue and the transmission problems. I feel those are things that would have been found in a half decent inspection and the car had codes coming up for both. How does Kia of Bradley think it’s good business to sell cars that quit after 25 miles?!
Don’t get me wrong I understand that when you buy a used car you run a risk of issues, but I have been buying used cars since 1996 and have never had this many issues nor have I ever been screwed over this bad!!
I had to write 3 checks because they looked at someone else’s paperwork and charged me to much tax. It took a considerable amount of time and there was no financing involved. The sales manager did ask me if I would let them run my credit because I am assuming he thought I was writing bad checks! What a joke! Even my sales person was embarrassed and apologized! If I wanted you to run my credit Derek I would have financed the cars!
The second car I bought had a tire light on warning of low air. We had to air that tire up 3 times on the way home even after I was told by 2 sales reps it would be taken care of. We took the car to a tire place and was told the tire was plugged in a place that it’s not even legal to put a plug in!
I own my own businesses and one of which is a retail store so I understand the customer service aspect. I know sometimes you just can’t please someone. That’s not this situation at all. I was more than willing to compromise, but unfortunately Kia of Bradley is nothing short of cons. They make promises and guarantees they have no intentions of honoring.
I will never return to this dealership and I hope Mackenzie considers going somewhere with some integrity, customer service, and honesty! She’s a great sales person and working for a place like that will give you a bad reputation.