Kia Of Bradley

Service Department is a dream! I have been taking my car to Kia of Bradley for service for several years now, and have never been disappointed. They consistently do great work and t I have been taking my car to Kia of Bradley for service for several years now, and have never been disappointed. They consistently do great work and their customer service is out of this world good. Service personnel treat me as if I were a friend or a relative. They don't insult my intelligence, or assume that because I'm a woman, I know nothing about cars. If repairs are needed, they tell me exactly what needs to happen, how much it will cost, and how long it will take, and let me make the decisions. They will tell me if it's a problem that needs repair immediately, or if it's something that we can just keep an eye on. Let's face it.. sometimes things don't go according to plan, but on the rare occasion - maybe one? - where I have had a minor problem or a question about the work after it's done, they willingly investigated my concerns and if something needed adjusting, they adjusted it. They are flexible and work around my schedule for appointments. They handle the heavy lifting when I need to rent a car. If I'm waiting for my car, they offer to take me to nearby businesses to shop or have lunch. My most recent visit was in late October for an oil change and I wanted them to check on a steering issue. They found the problem, repaired it that day, and I confidently went on my road trip the following week, without incident. I live about an hour's drive from this dealership, so taking my car in for service here is no small decision. There are a lot of dealers and service options available to me a lot closer to home. But I would not take my car anywhere else. I tell all my friends that they won't find this high level quality of service nor the courtesy and concern for the customer anywhere else. I haven't. I have dealt with dealers in several states for more than 40 years and this is by far the best service experience I have had anywhere, anytime. More

HAD MY CAR SERVICED HERE AND THEY DAMAGED IT Let me start off by saying I am absolutely disgusted by the lack of professionalism in this establishment. I had my 2013 Kia Optima SXL towed by KIA Let me start off by saying I am absolutely disgusted by the lack of professionalism in this establishment. I had my 2013 Kia Optima SXL towed by KIA roadside assistance because my car left me stranded on the side of the road. With only 45k miles on it this was a bit of a disappoint. Unfortunately, this was just the beginning to my nightmare. At first Kia of Bradley refused a rental car even though my internal engine failure was covered under my 10 year 100,000 mile warranty. After some arguing and a call to kia consumer affairs I was able to get a rental. I was told my car would take between 1 1/2 - 2 weeks since a total engine replacement would have to take place and it must be ordered/shipped in. 48 hours later I received a call from the service department saying that my car was ready for pick up. Upon arrival my car was missing the bottom portion to my front bumper, was out of gas, and the vehicle was out of alignment. I requested to talk with the "award winning" manager from the service department and he never came up front. Instead he got in his car and took off. So, I called the Bradley Police Department since my car was damaged in their care. The dealership blamed the poor tow truck driver even though we watched him load my car and he's been in business for 40+ years. It was myself, the officer, the tow truck driver, and now both managers from Kia of Bradley all standing there in the middle of the show room trying to come up with a plan on how to fix my car. Not only was I insulted and belittled by the manager in front of the officer but they refused to accept any responsibility for their actions. The tow truck driver even offered to go in on half of the repair cost and Kia still refused! I have never in all of my years ever been treated like this. Looks like it's time to lawyer up. Please do not waste your time. T. Ryder 11/13/15 More

Buyer Beware These Guys are Lying Snakes On 4/22/15 I bought a 2004 Buick Rainier CXL from Kia of Bradley stated "As Is" for $7350 total. The sales person (Nick) said there were a few small i On 4/22/15 I bought a 2004 Buick Rainier CXL from Kia of Bradley stated "As Is" for $7350 total. The sales person (Nick) said there were a few small issues with gauges, right mirror, gas cap, and the right rear tire had a "slow" leak. I asked Nick if the AWD was working properly and he said "yes" I asked if there where any major mechanical issues with the car and he assured me that the car had been inspected and was mechanically sound. After the test drive I did a series of sharp turns and other maneuvers to see if there was any noticeable drive-line or suspension problems. Nick noticed my actions and assured me that I was not going to find anything. I bought the car and drove the car 2 hours home and parked it so that I could order parts and start working on the minor fixes. During this drive I noticed the alignment was off and it pulled to the left, no big deal. The tire leak was caused from its aftermarket wheel being bent so bad that it could not maintain a sealed bead. This required me to buy new wheels because the cost of fixing the current wheel would have cost nearly the same amount. I took the Buick to Martin Automotive to have the tires mounted on the new wheels as well as have it aligned. It was discovered that the upper and lower ball joints where shot and a proper alignment was not possible. I went to the shop to look over the issue and that's when I started to get REAL the bad news. The tech test drove the car to check the wheel balance and noticed it was leaking fluid from the front. It had not been doing before. He put the car on the lift and saw that the front drive shaft from the transfer case to the front diff was missing and had been gone for sometime. He then checked the yoke on the front diff and there was a lot play in the gears indicating that the gears where in very bad shape. The leaking fluid was from a failed steering rack. Martin Automotive did the following repairs: Replaced the Front Differential assembly New Tie rod ends and bushings new steering rack new upper and lower ball joints Replaced the front drive shaft Re-Alignment and all required fluid changes. Totaling over $4500. After the repairs were completed was discovered that the transfer case was not working properly. Martin Automotive changed out the fluid and the problem seemed to be getting better. A closer look showed the rear diff was "locked" when it was under load causing the rear tires to "skip". This was traced to the front drive shaft and it's interaction between the front diff and the transfer case. Once the front shaft is removed the rear diff works as it should. This showed that the transfer case either is bad or the shift motor, that automatically switches the car from RWD to AWD if it detects slipping, is defective. During all of this I was calling Kia to talk about the issues. Eric who is the sales manager told me that I bought the car "as is" but he wanted to help. I told him I thought I had bought a mechanically sound AWD vehicle and what I got was not and a critical part for the AWD was not on the car when I bought it. Eric's only response was that I needed to bring the car in to Kia to have them fix it. I told Eric that I live 2 hours away and that the repairs where already being made. I was on a schedule and I didn't know if Kia would be willing to help. I emailed him the quote as well as the inspection sheet and pictures. Eric escalated the issue to Greg Brodsky (GM/Co-Owner). Greg called me late at night and stated he had a few ideas to make this right. It took 6 more calls over 2 weeks to finally reach Greg again. He told me that his only option was to have them fix it. He also said I was told of the defects on the car and that it was going to be auctioned, and I chose to buy it anyway. This is a lie. I would not have bought this car had I known it had the issues it did. Nor would I have bought a auction car. More

WORST EXPERIENCE EVER!!!!! They try to get you to buy a vehicle you don't want and pretty much all the used vehicles have some kind of problem they are running a junk yard over They try to get you to buy a vehicle you don't want and pretty much all the used vehicles have some kind of problem they are running a junk yard over there I'll tell ya. More

Highly Recommended Dealer Great sales associates and friendly people to help me get in a vehicle I could afford Happy to bbeable to do business with this dealership Great sales associates and friendly people to help me get in a vehicle I could afford Happy to bbeable to do business with this dealership More

bought new 2014 soul I bought a new 2014 soul . I liked my sales person ok helped with picking the car. Buy the loan person is liar and a thief .over charged on my car.plu I bought a new 2014 soul . I liked my sales person ok helped with picking the car. Buy the loan person is liar and a thief .over charged on my car.plus added insurance I didn't want to my loan. He said I needed it but the paperwork says not needed it but. This is the last car I buy there! Sorry Sam, going to AG next .liars and cheats don't get my business .anymore!! More

Highly Recommended My family and I spent about 3 hours on a Saturday afternoon in September with Nick in search of a Kia Soul. He helped us figure out what was most imp My family and I spent about 3 hours on a Saturday afternoon in September with Nick in search of a Kia Soul. He helped us figure out what was most important to us and clearly explained the options and packages available. He found 2 cars for us to test drive that fit our criteria. Once we made up our mind about which trim level we wanted he guided us through the negotiating and financing process. He was helpful, knowledgeable, and respectful of our time. The whole process took about 3 hours. I highly recommend Nick and Kia of Bradley. More

GREAT EXPERIENCE My husband and I were in need of a reliable vehicle, we heard that Nick was the guy to see. We knew our options were limited, so we were pretty skepti My husband and I were in need of a reliable vehicle, we heard that Nick was the guy to see. We knew our options were limited, so we were pretty skeptical that we would even get a car that day, let alone a new one. Nick walked us through all of our options and was extremely knowledgable and friendly! He did everything in his power to get us into the vehicle we wanted and we will definitely be repeat customers. The entire office was very hospitable and welcoming, and I would recommend that anyone looking for a new car, to go see those guys :) More

Do Not Trust This Dealership My sister purchased a used vehicle from your dealership in January. At the time she purchased the vehicle she was told that the vehicle was in good s My sister purchased a used vehicle from your dealership in January. At the time she purchased the vehicle she was told that the vehicle was in good shape. The day following the purchase, she experienced a smoky engine and the upper hose busted. You all made the repairs the same day, but the engine began shaking and smoking. She returned the car to your dealership and you all reported wiring and grounded issues, and that the spark plugs were not working. You all repaired and returned the vehicle for the second time, reporting no more issues. Now, the wiring board has burnt out resulting in the main computer burning out. Your dealership told my sister that she has to pay $5100 to fix the vehicle because her warranty will not cover the repairs. This is major issue as not only was my sister deceived into purchasing a lemon vehicle, these issues also put her life in danger. She is disabled and currently on a fixed income. She will be making a complaint with the Better Business Bureau and contacting the Illinois Attorney General to make a consumer complaint. More

We purchase a new Kia from Kia of Bradley in 2010. All went well. Nic the sales man said if you give me a straight ten on the survey Kia sends you, I will fill up your gas tank for free. So we were happy went well. Nic the sales man said if you give me a straight ten on the survey Kia sends you, I will fill up your gas tank for free. So we were happy with the purchase and gave the survey a straight ten. Our second time coming there we traded in our car we bought from them the first time. That they made money off of. Purchased a new car, was not happy with the finance guy. When we received our survey we gave Nic the sales guy straight tens and the finance guy 8s.When we returned for our free tank of gas, Nic was very up set that the score was 97 percent.He even whipped the computer around to show us the 97 percent score. We told him we gave you straight tens. He said you should of gave the survey straight tens. We said our sorrys but he was MAD. Mind you we purchased two new cars from this dealer ship and they sold a car and made money off of it. Nic did not give us the tank of gas. Well you receive free oil changes there. I took my Kia into the shop for an oil change, Nic was there never once said hello to us. Nic walked back to the mechanics and the service guys a couple of times. We got our car washed also. We told them we did not want our tires rotated nor did we want that stuff they put in our tank put in. When we received our car back there was a dent and a scratch on our car, very noticeable, don't you think they should of told you or wrote it down that there was a dent and scratch on your car. Never did. And it was never there. I may say. they rotated and did every thing we said we did not want. As we were leaving Nic the salesman gave us a grin and a little wave, as if he was shoving it in our face. We tried to contact the owner, but he never even gave us the time of day. Is this how you do business? I personally think if you want a Kia purchase from some one that will treat you with respect. Word of advice make sure you give Nic a straight ten or look out. Cause the manager sure does not care about you. I cant believe this webpage gave them these good numbers cause I seen a lot of bad reviews on this dealer ship. Come to find out my neighbor is suing them. UNBELEIVABLE! More