Kia Of Chattanooga

bi-yearly service performed Excellent Service was performed by service department. Waiting room was clean and snacks were available. Water was cold and very good. Thank you Ch Excellent Service was performed by service department. Waiting room was clean and snacks were available. Water was cold and very good. Thank you Charlie Puckett. More

Received 20,000 mile checkup on 2017 Kia Sorento The Kia Dealership in Chattanooga, Tn sent an email to remind me of a needed 20,000 mile checkup. A service appointment was made during a quick call t The Kia Dealership in Chattanooga, Tn sent an email to remind me of a needed 20,000 mile checkup. A service appointment was made during a quick call to the dealership for the next day. Service Advisor Robert Palmer greeted me at the dealership and quickly assessed what my car needed. That dealership has a great relaxing customer waiting area, with fresh coffee, snacks and televisions. Important point: each and every time I have gone to my car serviced there, ALL employes have smiles on their faces and always ask if they can assist. The atmosphere is wonderful. Within 45 minutes, my car's service was completed and Mr. Palmer carefully explained what service was performed. He never rushed me when I asked questions and was thorough in his answers. One additional point: The service staff, including the mechanics, and the entire service area were as extremely clean as the dealership's showroom. I did have a few questions about my Kia, and Mr. Palmer took his time answering. And, my car was washed when the needed checkup was completed. I love my Kia and I love the dealership! More

We were greeted the moment we got out of our car. Joey was our salesman and he took us in to speak with another gentleman, but I can't remember his name. Any way we were very pleased and we're very proud was our salesman and he took us in to speak with another gentleman, but I can't remember his name. Any way we were very pleased and we're very proud of our new Kia. More

Great communication and a quick fix. They really stepped it up this time. I was really impressed with the fact that they went above and beyond to help address my concern and once they realized that it wasn’ it up this time. I was really impressed with the fact that they went above and beyond to help address my concern and once they realized that it wasn’t something that need to be replaced they didn’t charge for the issue. In this world we need more serviceman that recognize human plate and the challenges we face, and typically in the automotive environment it can be really stressful because it’s typically out of our control and understanding of what needs to be done. More

Scott, Jeff and Allie were amazing. So very helpful and kind. They went above and beyond. My mom is so happy with her new car. kind. They went above and beyond. My mom is so happy with her new car. More

Will never buy another Kia or come back to this dealer. Every time I have dealt with them it has been an awful experience. Poor service. Looking to now trade in my kia for a Honda. Every time I have dealt with them it has been an awful experience. Poor service. Looking to now trade in my kia for a Honda. More

Got a flat tire on my 2019 Cadenza SXL. As I was traveling from way out of state. It was not repair able. They did not have my factory tire in stock. Asked if they would call anther kia dealership i traveling from way out of state. It was not repair able. They did not have my factory tire in stock. Asked if they would call anther kia dealership in the area they said no, or see if any where in town would carry that tire size. They said they would not call, or help with with an recommendation for a local tire ship. This was at 7am. They could try to get a tire by 4pm and see when they could work me in the service department. After being asked if i had purchased from them, I Felt I wasn't treated properly because I did not buy my car from their dealership. Made a few calls on my own found a local shop less than 2 miles down the road from Kia, that had my tire in stock. It took them less than 20 minutes to mount and balance my new tire. Then me and my family were back on the road with our vacation trip. When you spend $45,000 on their "flagship sedan" and are from out of town. The Kia dealership should help you any way they can, or at least point you in the right direction. Very disappointed in this dealerships customer service. Would be no stars if I could. I will reach out to corporate Kia when I get back home. More

Brooke was great keeping in touch with me Brian Awesome sells person and Clyde too just willing 2 stay over & take care of me . Love sells person and Clyde too just willing 2 stay over & take care of me . Love More

The staff was very friendly and helpful. They didnt make us feel pressured and helped us agree on a price that would be affordable. This is our very first brand new car and we are very pleased. us feel pressured and helped us agree on a price that would be affordable. This is our very first brand new car and we are very pleased. More

Great place, got exactly what I wanted and it didn’t take very long at all. Craig made everything work smoothly and i’m very satisfied! very long at all. Craig made everything work smoothly and i’m very satisfied! More