Kia Of Chattanooga

This dealer is the absolute worse. No one should ever shop or buy from this dealer. Chattanooga and cleveland are from the same owner. We bought a new sportage from them and they had a No one should ever shop or buy from this dealer. Chattanooga and cleveland are from the same owner. We bought a new sportage from them and they had a recall on the engine. The car keeps having problems over and over burning oil, motor stuttering, etc. The dealer wouldn't do anything about it. Tried to deal with them over and over and they wouldn't care. We went to a different kia (Cookeville) and they took care of us. If you really want a kia don't go to kia in chattanooga or Cleveland. More

Shady business. Gave the run around for days about a truck, then sold it out from under us even with a buyers order being faxed to them from our bank. Allie was my i Gave the run around for days about a truck, then sold it out from under us even with a buyers order being faxed to them from our bank. Allie was my initial point of contact. Matt was not professional about the way things were handled. I felt dismissed and was disrespected. I don’t recommend dealing with this place. More

I traded in my car on 5/19/2022. I had great service and worked with Hank Brown. I feel I got a very fair deal on my trade and an very happy with my "New" vehicle. I would suggest t I had great service and worked with Hank Brown. I feel I got a very fair deal on my trade and an very happy with my "New" vehicle. I would suggest this dealership to friends and family. More

My Kia Sorento was taken to the service department due to vibration in the front left. After assessment I received a call stating that the rear end was no good and causing the front left to slip. The vehicle vibration in the front left. After assessment I received a call stating that the rear end was no good and causing the front left to slip. The vehicle has 73,000 miles. The cost of this replacement would be $3100 and 2 weeks to get. I had them put it back together and after labor and an oil change I owed close to $400. I drove the car another week and took it to my regular mechanic. 3 hours later my mechanic calls to report that it was in fact the front left drive axle (I questioned Kia if that could be the issue, as I have some knowledge of vehicle repair) and the cost would be $376!!! There is no way the diagnosis from KIA was based on evidence. The only reason I took the car tho the KIA dealership was to see if the problem may be covered under a recall or if warranty coverage was applicable. If they do a small percentage of people this way they are making a mint. Dealers are always higher on service and repairs and I knew that up front. I did not expect to be taken advantage of for the tune of $3,000! More

Slow service, friendly staff,slow service professional staff but very very slow. Be ready to sit for a while because service is slow. I’m also very very very sick of the commercial with the phone ringing, staff but very very slow. Be ready to sit for a while because service is slow. I’m also very very very sick of the commercial with the phone ringing, I have stopped listening to fm92 and 106 because of this very annoying!!! More

I had to take my car in for a inspection for a oil cap that was left off and they were so nice about it. They even gave me my next 2 oil changes free. Great team. cap that was left off and they were so nice about it. They even gave me my next 2 oil changes free. Great team. More

They cheat customer and force them to buy products that They cheat customer and force them to buy products that one does no need .I will never go back to that site and recommend to my friends no to do bu They cheat customer and force them to buy products that one does no need .I will never go back to that site and recommend to my friends no to do business whit that site. More

Had my daughter in laws car in for repair. During the test drive got in a wreck and totaled the car (not there fault) Now heres the messed up part the wreck was on Alabama highway In Georgia 16 miles fro test drive got in a wreck and totaled the car (not there fault) Now heres the messed up part the wreck was on Alabama highway In Georgia 16 miles from there service center heading towards Lafayette at 5.57 in the evening. The employee driving lives in Lafayette (per police report) and the service center closes at 6pm. So everyone needs to log there millage when they take it in for repairs as the mechanics take the cars home in the evening without permission, took over 24 hours to tell her the car was in a wreck and yates towing even tried charging her for the tow. More

They are friendly and very helpful. They did a great job. He answer my questions that I had. He walked me to my car and left it running for me it was very helpful. Thank you for a wonderful job and bein job. He answer my questions that I had. He walked me to my car and left it running for me it was very helpful. Thank you for a wonderful job and being nice. More

John and Ally made the buying process very easy for me and helped me find the right car to fit my needs for me and my wife and helped me find the right car to fit my needs for me and my wife More