Kia Of Chattanooga

Faulty door and rainwater from the dealer I went to Kia of Chattanooga with my recall on the automatic passenger doors. Apparently there was an issue with them continuing to close even if brus I went to Kia of Chattanooga with my recall on the automatic passenger doors. Apparently there was an issue with them continuing to close even if brushing against someone. After the recall, my doors would intermittently fail everyday. Not pleasant when you have four children. I brought it in at 59,000 miles under the original warranty. After leaving it for the day, they said it was working fine and made no repair. The doors continued to fail the next couple of weeks including my time on vacation. I returned to Kia of Chattanooga with the same problem. They said they would repair it under my extended warranty as I had gone past 60,000 miles even though I brought it in for the same repair before that mark. After having it for days, they finally called and told me they diagnosed the problem and had ordered a part but it would be a week or two before it’s arrival. I received this call on a Friday. When I went the next day, after returning a relative’s car as my alternative transportation (and having to hurry to work), my car was in the service area with a fan running on the middle row of the car. They say it got a little damp while they were “running tests.” It seemed very curious that they diagnosed the problem the previous day and it was still wet. The day I went to pick it up it was raining very hard. If they ran tests, would they not do it on the service area if it was raining? But if it’s still wet a day after the diagnosis and I was able to pick it up anytime, it tells me my passenger door was left open during the rain and forgotten. And it was the smell from the car that continued the following days that made me suspect it even more. So I took the car back again about the smell. Robert Painter, the “Service Advisor,” approached me in the waiting area. He asked about my car being wet. I told him that it smelled really bad from exposure and I was worried about mildew with my young kids, one which is four months old. I told him that they don’t need to smell that. As it can cause respiratory issues. He said something to the effect that there are probably a lot of things my kids don’t need to be smelling by the appearance of my car. Yes, that’s what he said. I have four kids and my car isn’t perfect, but that smell is not because of a few minor stains from kids or their crumbs from that morning’s breakfast of pop tarts. I told him it didn’t smell like that before and he responded with something along the lines of “that’s debatable.” No apologies for getting my car wet. Acting as though I was inconveniencing him or asking for something for free. I just wanted the smell out. He eventually agreed to cleaning the seat. All I wanted. The smell lingered after their cleaning and I did some home remedies to eventually get it out. It still lasted days more. I did not expect to be insulted, especially by the people who got my interior wet. I pray my kids do not get sick. I have bronchitis and a sinus infection. It may be the weather, but a part of me wonders about exposure to the mildew. Kia of Chattanooga didn’t seem to care about my family’s health. It felt like they had my money and didn’t have to do anymore than fix the door that essentially took two months to fix. More

Professional and courteous Very professional and courteous staff that keep you informed on the status of your repairs. Service advisor always keeps me updated on time. Just a ni Very professional and courteous staff that keep you informed on the status of your repairs. Service advisor always keeps me updated on time. Just a nice no hassle experience every time I bring it in for service. More

Great Service Met and welcomed immediately on arrival. Offered a comfortable waiting area along with snacks and coffee, etc. Also offered shuttle service to take Met and welcomed immediately on arrival. Offered a comfortable waiting area along with snacks and coffee, etc. Also offered shuttle service to take us to shopping, a restaurant or wherever we would like to go and would return and pick us up when ready. We went to the mall since it was going to take several hours. Upon returning, car was almost ready. Everyone was super and helpful. Excellent service. Car was even washed. More

Good service but received my car it had big white spots on hood like my car had been next to the car washer should have been checked before given to me but received my car it had big white spots on hood like my car had been next to the car washer should have been checked before given to me More

Kia of chattanooga is an amazing place. Mr.young was straight up and honest with me, he didn't want to misinform me on anything. He made the process very easy and was able to get me in a scion without m straight up and honest with me, he didn't want to misinform me on anything. He made the process very easy and was able to get me in a scion without me breaking the bank every month. Dustin really helped me get in my first car that wasn't a hand me down like I've always had. I've been very fortunate with having a car I'm very grateful for those who have helped me and even more so for Kia of Chattanooga. I 100% recommend coming in and visiting kia of chattanooga. Ask for dustin! More

top rate service...was happy with your staff the staff was there to help me in telling them what was wrong with the car and really listen to me explain what I though was wrong with the car...and the staff was there to help me in telling them what was wrong with the car and really listen to me explain what I though was wrong with the car...and then put in in their words to tell the staff what to look at,, More

Bought a new Soul Always nice people, our salesman Juan was patient and helpful, we were a little disappointed in the van and considering going to another brand of car Always nice people, our salesman Juan was patient and helpful, we were a little disappointed in the van and considering going to another brand of car but after being treated so well we have KIA#6 a 2020 Soul More

Very satisfying Great experience. Dustin was really helpful and not pushy. The whole car buying experience with this dealership was very good. This is the second time Great experience. Dustin was really helpful and not pushy. The whole car buying experience with this dealership was very good. This is the second time we have purchased a vehicle from them. More

Great Experience Brian, Larry, and Matt made everything quick and easy. Helped us get in and out quickly and easily with payments we could afford on the exact car we c Brian, Larry, and Matt made everything quick and easy. Helped us get in and out quickly and easily with payments we could afford on the exact car we came from! More

Buying anew car. The staff was great and informative. No pressure to buy. They were very helpful and answered any questions or concerns I had. They were very thorou The staff was great and informative. No pressure to buy. They were very helpful and answered any questions or concerns I had. They were very thorough. More