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Kia Of Chattanooga

Chattanooga, TN

4.7
2,572 Reviews

2136 Chapman Road

Chattanooga, TN

37421

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2,572 Reviews of Kia Of Chattanooga

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February 16, 2012

"Our sales woman, Karen, was extremely helpful in our..."

- wasabigroup

Our sales woman, Karen, was extremely helpful in our search for a new car. My wife and I practically test drove ever Sorento on the lot. We have not purchased yet, but I highly recommend Karen. We'll be back.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Karen Cross
January 10, 2011

"I decided to rate this dealer as OK for the following..."

- hnt1215

I decided to rate this dealer as OK for the following reasons: Upon emailing their internet sales dept to specifically set-up a test drive and ask for a call-back ok'ing my time to come in I got a call stating that I should call and set up a time to come in and would hopefully take the vehicle home with me. When I arrived at the dealership the man who left me a message was not there and had passed along to his partner that I was coming in to get financed. I felt this was a bit pushy and that I had not really been listened to. The morning after my test-drive (I told the salesman I was comparing several vehicles) I received a message from the original salesman saying he had heard I liked the vehicle and when could I come in to see about financing. On my way home from work that evening he called again and was a bit upset to learn I had decided to go with a different vehicle. When I told him what vehicle I had chosen his response was a bit snide and he was upset because their dealership had better warranties than the Jeep I had decided on. All in all I found my experience with this dealership to be somewhat pushy and felt as if they were only interested in selling me a vehicle as soon as possible and not interested in helping me decide which car was right for me. Even if the Kia had been my choice I probably would have gone to another dealership because of this experience. It isn't a bad dealership you just have to remember your game plan and not let the salespeople throw you off track.

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Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Kenneth and Bill
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