Kia Of St. Cloud

There's a lot of fraud like identity theft, social security theft, tax invasion, cash deals that are being reported as stolen. Stolen vehicles and insurance fraud. In any way possible they will take y security theft, tax invasion, cash deals that are being reported as stolen. Stolen vehicles and insurance fraud. In any way possible they will take your money and capitalize on it and in your name. Don't be fooled get ahead. If your reading this I recommend taking some action. More

There is a reason KIA doesn’t put the prices on their vehicles in writing. They will scam you and later tell you the price was higher than they originally told you. KIA uses a 75 month payment plan. M vehicles in writing. They will scam you and later tell you the price was higher than they originally told you. KIA uses a 75 month payment plan. Most lenders use a 72 month payment plan. Unless you are a human calculator you won’t know what the real payments should be. They will show you one sheet of an estimate of costs. Put down rust proofing, taxes are estimated and not actual. Later they will tell you they will pay for the warranty. Then the rerun the numbers and remove items you wanted so they can get you to pay for the warranty. They slyly shift to using the monthly amount instead of the larger numbers. If you stop to look closer at paper’s they will distract you and pull the sheet away from you and you won’t get a chance to really look over the numbers to see they changed them. They will also not give you what they said they would for your trade in. Be extremely careful and I would strongly recommend never purchasing from this dealership. I will never go back. I paid brand new price for a used 4 year old car with miles on it. And I noticed later that there is a 30 day 1,500 mile warranty and this was null and void before I had the keys in my hand because the dealership put on several thousand miles on the car before selling it to me. The paperwork reflected the mileage when they received the car. Do Not do business with this dealership! Their story will change for anything you say after the papers are signed. More

This is the 7th vehicle we have purchased from Kua on St. Cloud. I brought my new 2022 Sorento in for the 1st oil change and a transmission update recall and ended up with a 3 inch gouge in my leather steeri Cloud. I brought my new 2022 Sorento in for the 1st oil change and a transmission update recall and ended up with a 3 inch gouge in my leather steering wheel! About 5 minutes after leaving the dealership I noticed it, returned and a service tech took pictures. I waited 4 days for Lucas Rogers to call me back, he told me there was no way the damage was done there! He stated he has seen this damage caused by a wedding ring when making a turn and the wheel auto corrects! I am short and the damage looks to be caused by someone getting in my vehicle without moving the seat back! The portion of my steering wheel that was damaged can't even be grasped because it is at the base of the steering wheel, not to mention the direction of the damage doesn't match with the direction a ring would be! I also have a left shoulder injury and have no strength in my left arm! I have never been talked to so poorly by someone that takes pride in getting 10/10 for customer satisfaction! I have filed a complaint with the BBB and know for a fact we will go to a different Kia dealership going forward! More

Wonderful salesman and staff. Kept up date. Tristen Blankenship made process easy and painless. Great dealer. Kept up date. Tristen Blankenship made process easy and painless. Great dealer. More

They will force you to buy extra packages that don’t benefit you. Rather than simply marking up the price of the car. Please read the reviews. They have more one star reviews and almost any dealership o benefit you. Rather than simply marking up the price of the car. Please read the reviews. They have more one star reviews and almost any dealership on this website. Considering how small they are that should tell you something. I really don’t care about their clients, Not customer service base. They never apologize for uncouth behavior. Run…. Go elsewhere More

Our sales consultant Tristan Blankenship made the entire process so easy. We love our new carnival process so easy. We love our new carnival More

Quoted $688 to have antenna installed in my car by Jesse Jose. I brought the part in myself that I bought as certified kia part and used my vin number to confirm. After 3 hours I was told the part was i Jose. I brought the part in myself that I bought as certified kia part and used my vin number to confirm. After 3 hours I was told the part was incorrect. Told I owe $688 that it my fault the part was wrong. But they willing to cut me a deal: I was told if I ordered their part today it would only cost me $330in labor today but have to come back in 3 days and pay $688. I was told the mechanic Jeff DentZ had to put my old antenna back on car because they can’t put my car outside in parting lot with a hole in the roof. This seemed strange that they couldn’t cover my car in plastic until got correct part instead of charging me double in labor. Definitely sensed they trying to rip off an older women. I finally got the manager Lucas Rodgers’s to accept $330 for labor. I later certified that the part I bought was correct for my car. I have filed BBB and Attorney General Complaint about this rip off scam. More

Terrible. Kia of St. Cloud put conventional oil instead of synthetic in my brand new 2022 Telluride which voids warranty. Neither Kia of St. Cloud or corporate Kia of St. Cloud put conventional oil instead of synthetic in my brand new 2022 Telluride which voids warranty. Neither Kia of St. Cloud or corporate Kia will simply give me a written statement that warranty is still good despite the egregious mistake by the St. Cloud Kia Service Department. All they do is talk about their attorneys. Kia will not stand behind their warranty. Terrible service and untrustworthy car company. STAY AWAY from Kia and Kia of St, Cloud. More

By far the worst experience I've ever had buying a vehicle. If I could, I would give them zero stars. If you enjoy extremely poor customer service and a horrific "business model" full of miscommunicat vehicle. If I could, I would give them zero stars. If you enjoy extremely poor customer service and a horrific "business model" full of miscommunication, lack of ownership and accountability for their actions, then this place is for you! We ordered, signed paperwork for and placed money down on a 2022 Kia Telluride in October 2021. The vehicle finally arrived in April 2022. The price had increased substantially, (even though we were told it wouldn't) and were informed that there is a "required rust-proofing" we needed to pay for as well, that went from $500 to nearly $900 in a matter of two phone calls with the salesman. We were told by the salesman that we were "required" to purchase this rust-proofing, even though nothing was mentioned to us when ordering. Kia of St. Cloud must not appreciate educated customers who do their research, because after a few phone calls to the Attorney General's Office, Better Business Bureau and Kia Corporate-(which the salesman recommended we contact Corporate), we learned what we already knew-the fact that we weren't required to purchase this "rust-proofing". When presented with these initial findings, the salesman stated "honestly, if I were you guys, I would just go get a different vehicle somewhere else then". We requested to meet with the salesperson in person the following night to review and discuss further in an attempt to come to some sort of agreement or understanding. Upon our arrival, we noted the presence of 2 large sales-type looking personnel, who just so happened to be precariously "hanging out" at the front reception desk, near where our salesman's desk was, even though the receptionist and her two kids were also situated at the front desk as well. An intimidation tactic no-doubt (ah yes, the trained psychologist in me recognizes this behavior). The salesperson stated "so where are we at, I know things got a little heated the other night....." - (heated on his part, not ours). We responded and requested they honor the price we agreed to back in October 2021 and stated we were declining the rust-proofing. The salesperson stated "if that's the case, then we have no deal" and "I can't sell you the vehicle then without the rust-proofing". We requested our money back, to which the salesperson responded by attempting to just regurgitate the same pricing and information that he had previously given us which was substantially higher. We requested our money be refunded and that we would be going elsewhere. Not once was an apology offered, nor was there any accountability taken for their actions and miscommunications. Our tactful interactions and requests for fairness were met with rigidity, hostility, arrogance and sarcasm. Out of all of the vehicles we've purchased in our lives, we've never been treated so poorly and will never recommend them to anyone. **Do yourself a favor and read the responses to these reviews written by the owners/managers of Kia of St. Cloud (they speak volumes) - you will definitely note a few underlying themes: 1. Making excuses and justifying their poor customer service and horrendous business practices, 2. Lack of ownership/accountability for their actions, dismissive of any role they may have played, 3. Arrogance and a condescending attitude toward their "customers" (some responses even make fun of the customer), 4. Rigidity and a general refusal to be flexible in order to best serve their "customers" and find a common ground. I'm glad we were able to get out while we still could. With all the hostility we faced with just attempting to purchase a vehicle from them, I couldn't even fathom having to interact with them if something went wrong with the vehicle and we were needing service to it etc... My advice.............RUN!!!!!!!!!!!! More