Kia Of Waldorf

Our First Kia Waldorf Kia was a great dealership to deal with and I did get the deal I was looking for. Our sales person was Mike Renfro and he was flat out outstan Waldorf Kia was a great dealership to deal with and I did get the deal I was looking for. Our sales person was Mike Renfro and he was flat out outstanding. More

Best dealership in the DMV As a single woman I can tell you that I have had horrific experiences at car dealerships. So, I was anxious and ready for battle when I walked into Wa As a single woman I can tell you that I have had horrific experiences at car dealerships. So, I was anxious and ready for battle when I walked into Waldorf KIA. I expected to be bombarded with super pushy and fairly obnoxious sales reps. Instead, Bre Morey greeted me pleasantly with a genuine smile and offered to show me around the lot. Bre introduced me to her manager Jared and told him about my previous experiences with dealers. Jared shook my hand, looked me square in the eye and told me that my buying experience with them will move at my pace and promised that I would not be disrespected by anyone on their lot. They simply don't do business that way. And you know what he was right! No yelling, no arguing, everyone seemed happy to be doing their respective jobs. Bre and Jared gave me a great deal. So much so I hugged Bre and did my happy dance right there in the showroom. Next I was greeted by Chris in Finance, who has got to be the coolest finance guy I have ever met. He was straight forward and personable. He treated me the same way that he would treat any man who walked into his office (any woman who has bought a car from a less reputable place knows what I mean). Stellar service all the way around. Kudos Waldorf KIA! You just earned yourselves a family of customers for life! More

If You Don't Know Kia, You Don't Know Jac! My experience at your dealership began with Jac. He was helpful, friendly, pleasant, and patient. What he was not was pushy. He determined what I h My experience at your dealership began with Jac. He was helpful, friendly, pleasant, and patient. What he was not was pushy. He determined what I had in mind and then showed me cars he thought would suit me. I settled on a black Sonata with lots of bells and whistles. He then helped me sync my phone, arrange my financing, and orient me to my new car. We went past his quitting time, yet he still gave me all the time I needed. I never felt rushed, pushed, or as if I were just one more sales notch on his roster. He made a stressful time enjoyable. Thanks, Jac More

Guaranteed Customer Satisfaction!!! Great customer service, met my needs with the type of vehicle, price for my trade, and the cost of the vehicle was perfect! Happy customer! Great customer service, met my needs with the type of vehicle, price for my trade, and the cost of the vehicle was perfect! Happy customer! More

Great deal with personable service Went in and bought the car I wanted at the price I wanted to pay. No hassle. I told them the car I was looking for, went for a short test drive, told Went in and bought the car I wanted at the price I wanted to pay. No hassle. I told them the car I was looking for, went for a short test drive, told them what I wanted to pay and then it was just a matter of finishing the paperwork. Couldn't have been more painless. More

What a holy hot mess After reading this non-biased summary of what's happened with my deal since the time of purchase, make your own decision on whether or not you feel co After reading this non-biased summary of what's happened with my deal since the time of purchase, make your own decision on whether or not you feel comfortable with working with this dealership. - New Kia purchased on 5/9/15. Traded in my vehicle that was financed through another company for the purchase. Before signing new paperwork I asked the finance manager if the deal for the new loan was definitely approved since I had added on some extra coverages after the initial approval and he said it shouldn't be a problem. All paperwork is signed for deal. - Return on 5/11 with the 2nd title to my previous vehicle since it was registered in Maryland (previous lienholder has copy #1) and the remainder of the documentation required for the new loan. - Starting 5/14 (approximately), I get calls 3x/day from the previous lienholder that my payment hasn't been received. Call the dealer and leave message with sales manager and title/payoff lady to call me back to confirm the status of the payoff of my trade in. No call returned. Payment for previous lienholder for May was due 5/10/15. - On 5/29 I receive a letter from new lienholder (now 3 weeks after car purchase) saying they weren't financing the Kia. Call Kia and was told by finance that subsequent talks had been held and that they'd had to drop some of my additional coverages in order for the deal to remain. Was told I had to come back in and sign all new paperwork for the new Kia to reflect the changed coverages. Previous lienholder still calling me 3x/daily. - New paperwork is signed for revised Kia loan on 6/7 because I couldn't get into the dealership any earlier than that due to work hours/illness/family obligations. Was told everything is fine and that if contract wasn't approved by new lienholder by 6/11, I'd make first payment (due 6/23) to the dealership on behalf of the car while the paperwork was processed. Was not informed anything about previous vehicle not being paid off. Meanwhile, previous lienholder continues to call me 3x a day about payment. - On 6/11, I emailed finance/GM/president to let them know that I had received the approval letter from the new lienholder and that I needed them to get in touch with the previous lienholder to let them know about the status of my payoff. No response. - On 6/12, previous lienholder escalates my non-payment to repo status and informs me now that I am two payments behind on the vehicle (payment for 5.10.15 and 6.10.15 are owed + late fees) so they're going to repo the vehicle on 6/22 if vehicle hasn't been paid off by Kia. - Immediately called Kia after phone call from previous lienholder to talk to the titling person to find out about payoff and to let her know repo order. I am nastily informed she is calling no one about the issue because she is not allowed to. She says she will be calling to get the updated payoff amount this morning after hounding the finance guy the whole time, getting a check overnighted to them and it should be hitting my Ford account by Monday morning. She tells me that she had just gotten the paperwork yesterday evening for the new loan saying it had finally been secured with funding and that they don't make any payoffs until new financing had been obtained. I told her I understood that, but that I had left numerous messages for her and sent emails to finance and the GM over the past month to let me know what was going on and I never responded to by anyone. She said she would have finance/GM call Ford to let them know that check was being sent and to update the account. I told her that I wanted her to also leave a note with the message that I wanted a confirmation email sent to me after it was done. She sounded doubtful that it would happen. I have one trip left to this dealership and that is to pick up my new tags when they come in. More

Happy customer I have had several dealings with this dealership over the years and all have been great. Have dealt with the service, sales and finance departments I have had several dealings with this dealership over the years and all have been great. Have dealt with the service, sales and finance departments and I wish all dealerships were this concerned with their customer care. Would not hesitate to but here again or recommend to a family member or friend. My son also bought a new car there. More

Amazing experience I went to Kia of Waldorf with many expectations- trying to pay off a car and being so young, but needing my own loan. I had nothing but an amazing exp I went to Kia of Waldorf with many expectations- trying to pay off a car and being so young, but needing my own loan. I had nothing but an amazing experience with this dealership; Mike Renfro, Jay (management), and Jared (management). They met all of my expectations and I walked out with a brand new Kia Forte (I would highly recommend this car, also). Thank you all for all of your time, patience, and respect. More