Kia Of West Nyack

Customer service reps in the repair shop sucks.... very unprofessional atmosphere and horrible communication skills they have. unprofessional atmosphere and horrible communication skills they have. More

Ashly at Kia of West Nyack, has been helpful and understanding about my Van getting repaired and specifically about the accidents and for making the effort provide me with the right loaner vehilcle understanding about my Van getting repaired and specifically about the accidents and for making the effort provide me with the right loaner vehilcle and for working with me for a good brreak on the engine repair. More

I was looking for a new car and a friend suggested visiting Kia of west Nyack and talk to Victoria Maratene. When I met her she was incredibly helpful. She knew her product and showed us all the benef visiting Kia of west Nyack and talk to Victoria Maratene. When I met her she was incredibly helpful. She knew her product and showed us all the benefits of the cars we were interested in. Victoria is very friendly and I suggest you ask for her so you also have a great experience. More

I HATE CAR DEALERSHIPS! That being said, I have met one that just changed my mind, Kia of West Nyack. I placed an advertisement for my car on marketplace Tuesday. Tuesday evening Walter reaches out to me f that just changed my mind, Kia of West Nyack. I placed an advertisement for my car on marketplace Tuesday. Tuesday evening Walter reaches out to me from this dealership. After searching the VIN number and inspecting the photos I provided he made me an offer. I was hesitant because of my dealerphobia but he assured me how the transaction would take place. They are an hour and fifteen minutes from my home so all I could think was when I get there they are going to lowball me because of miniscule details. He assured me they would honor the price. I drove up there today, signed a few papers, removed my personal items, received a certified check and walked out the door in about 45 minutes. They checked every customer service box and then some. If anyone is interested in a Kia or any of their used vehicles I HIGHLY RECOMMEND Kia of Nyack and its team especially Walter and General manager Adonai McCormack. More

I would think twice before doing any business with this dealership. I've purchased and leased 3 different Kia's from them in the past but obviously the management and sales people have changed. I was upfro dealership. I've purchased and leased 3 different Kia's from them in the past but obviously the management and sales people have changed. I was upfront with the salesman from the beginning about my financial picture and he decided to disregard that information and work up numbers that I would never qualify for to make it seem like I'm getting the deal that I wanted. He also tried to bully me and use scare tactics to convince me that this is the best deal I would get anywhere. He further lied about what was showing on my credit report as a scare tactic. I don't know if he thought because I was a female, I would willing accept everything he was saying but thankfully I know better. I will be happily taking my business elsewhere. More

I would never come back to you guys to buy a car three times you took them took me on a bait and switch promise me one price promise me one interest rate held me there for hours telling me the paperwork w times you took them took me on a bait and switch promise me one price promise me one interest rate held me there for hours telling me the paperwork was done before I showed up then you turn around and change the whole thing around when I go to sign the papers never again would I go buy a car from you guys and I hope many people don’t usually guys ever again I think it’s a messed up thing with your sales people do More

I have leased 2 cars here. Last one customer service was horrible. Recently looking to purchase a new 2021 Sorento and the service this time was even worse. Scheduled a test drive they had the wrong car w horrible. Recently looking to purchase a new 2021 Sorento and the service this time was even worse. Scheduled a test drive they had the wrong car waiting, asked them to work up a price and was in shock when they came back with $900 + per month as a figure. Never asked for any information from me as far as how much I planned to put down or anthing. How could any experienced employee put a number like that in front of a customer. Felt like an insult to my intelligence. I left there and purchased a totally different car (HONDA) from a dealer who treated me with respect and worked with me. KIA's are wonderful cars...... just go to a different dealer!!! More

Kia of West Nyack. The car itself is great, just what my father in law wanted, however, the customer service is AWFUL. They promised to pick up the final payment on dads lease, but never did, now Kia fin father in law wanted, however, the customer service is AWFUL. They promised to pick up the final payment on dads lease, but never did, now Kia finance is looking for their money. We have called the dealership in excess of 2 dozen times and no one, ever, returns our calls, especially the General Manager who could care less. Since the car is not in my name I cannot pay the dealership a visit myself and to drag my 85 year old father in law down there is not fair to him. Bottom line, looking for a Kia, look to another dealership as this one has no idea how to keep its word. Kia of West Nyack, with the exception of the service dept, is AWFUL! More

I am a car lover and keep my cars immaculate. I got excellent and very fast service thanks to Chris my service advisor . He even had my immaculate car washed which was a nice customer service . 👍👍👍� excellent and very fast service thanks to Chris my service advisor . He even had my immaculate car washed which was a nice customer service . 👍👍👍👍👍 More

The worst experience I've ever had and I regret ever buying a car from this place. I was given a clear number of how much the car was going to be after taxes and fees by the sales person Leticia. I plac buying a car from this place. I was given a clear number of how much the car was going to be after taxes and fees by the sales person Leticia. I placed my deposit & spoke with the finance guy John. It wasn't until I received my loan letter from the bank I realized John managed to sneak a $4000 warranty into my loan and lied saying it was a requirement from the bank I was getting my loan from. (After reaching out to the bank they let me know that was not the case and this warranty was never required) Not to mention I was told throughout AND after purchasing the car that the issues I found with the car would be fixed by them, now when I am trying to get it fixed or answers as to why it wont get fixed I received unreturned phone calls, attitude from the sales manager when i do get in contact with someone or I am asked to reactivate the $4000 warranty I never asked for. They also drag their feet when it comes to resolving something that is not in their benefit. The unnecessary overpriced warranty that was added to my loan should've been off in 4-6 weeks. We are moving into week 7 and the warranty is still on my account. Please avoid this dealership and take your hard earned money elsewhere More