Everyone knows the rap that car dealers have about not being honest....
I am on a quest to find a car to buy or lease. I never thought about leasing prior to walking into Kia last week. I am a single female. I feel like Kia of West Nyack tried to take advantage of me. What they don't know is that I do not have "idiot" written on my forehead! I will plaster the internet with my story so people know.
Here is my story for the world to hear....
I thought I had a deal with Kia of West Nyack. Sure...I did. Apparently not.
I walked into Kia of West Nyack dealership. I have already been to Honda, Hyundai and wanted to check out 2 more cars (Kia and Nissan). I want everyone to know that I already drive a Kia Sportage. It's been a good car to me and I am giving it to my son who is graduating college this year. That said, I actually thought I would by another car from Kia, but this time I would check out the Sorrento. I was probably going to buy a Sorrento. LOL I wanted a slightly nicer car if I could afford it. It was out of my price range. I actually did test drive a Sorrento that had 3o K miles on it and 3 years old. I was thinking of buying it.
Then Luis spoke to me about leasing. How affordable it is. I could even lease to own in a sense. I could buy the car after I lease it if I loved it. It would be cheaper then, about half the price. I currently carpool to work, so I don’t drive as much now. Sounded like a possibility.
My only luxury in a car is a sunroof. I have always had a car with a sunroof since I was 22. Each time through the years, the dealership would put one in for me. I did not and would not talk about any car without a sunroof. I would not entertain the possibility of a base model (no sunroof) at all. Didn’t drive one either when I test drove models.
Luis then photo copied the car flier of the car that he thought would be perfect for me. I actually have it still. The 2021 Sportage S AWD. It has the sunroof for me. Actually, a panoramic sunroof! He stated that for $229/month and $1000 down plus taxes and fees, I can lease this car for 3 years. I wrote everything down on the flier in front of him. Told him I had lots to think about. However, I had to check out the Rogue before I commit.
I went to Nissan the very next day and that is another story. I walked out. They tried to sell me the Altima. No offense, but I wasn’t interested in that car.
Later that day I called Luis. Yes, he gave me his personal number. Was a little surprised by that…. I called, he answered. Told him it was Michele. I told him that I would take the offer on the Kia Sportage. The one for $229/month. The one with the sunroof. I confirmed it was the Sportage we spoke about. Yes, the one with the sunroof. Ok, I told him that I can come in and sign the paperwork. I specifically said that I don’t want him to bait and switch cars on me. Yes! I actually said that! Luis assured me that he would never do that.
We scheduled a time 2 days later for this to happen. I went in and Luis went to get the paperwork. He comes back with my paperwork and another flyer. A flyer with $229 on it. Next, he showed me my car paperwork and the cost was over $300! “What are you talking about?” I asked. Luis then proceeded to try to tell me about how the car I chose was more expensive. I immediately told him to get the manager.
The manager comes out. Starts explaining that the car that was $229 was the base model. I said that’s not what Luis told me. Then I looked at Luis and asked, “Did you give me the wrong price?” He stated, “yes.” I thanked Luis for being honest (at least at that moment he was). I turned to the manager and told him that I would like him to honor the deal that Luis sold me. The manager told me financially he couldn’t make that work. “No problem, I will walk out and tell the world.”
So….with this long detailed story. Car dealers have a bad rap. Some have the rap and deserve it.
I highly recommend that you do not use Kia West Nyack.
I’m now on a quest to find an honest dealership. Know any? I am fine with paying more for honesty!