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Kia Of West Nyack
West Nyack, NY
559 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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559 Reviews of Kia Of West Nyack
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June 15, 2021
"I would never come back to you guys to buy a car three..."
- rudyj0089I would never come back to you guys to buy a car three times you took them took me on a bait and switch promise me one price promise me one interest rate held me there for hours telling me the paperwork was done before I showed up then you turn around and change the whole thing around when I go to sign the papers never again would I go buy a car from you guys and I hope many people don’t usually guys ever again I think it’s a messed up thing with your sales people do
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Reggie
Helpful March 24, 2021
"I have leased 2 cars here. Last one customer service was..."
- mastersonI have leased 2 cars here. Last one customer service was horrible. Recently looking to purchase a new 2021 Sorento and the service this time was even worse. Scheduled a test drive they had the wrong car waiting, asked them to work up a price and was in shock when they came back with $900 + per month as a figure. Never asked for any information from me as far as how much I planned to put down or anthing. How could any experienced employee put a number like that in front of a customer. Felt like an insult to my intelligence. I left there and purchased a totally different car (HONDA) from a dealer who treated me with respect and worked with me. KIA's are wonderful cars...... just go to a different dealer!!!
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L. Glenn, Kevin ?
March 11, 2021
"Kia of West Nyack. The car itself is great, just what my..."
- Gary.SpaneddaKia of West Nyack. The car itself is great, just what my father in law wanted, however, the customer service is AWFUL. They promised to pick up the final payment on dads lease, but never did, now Kia finance is looking for their money. We have called the dealership in excess of 2 dozen times and no one, ever, returns our calls, especially the General Manager who could care less. Since the car is not in my name I cannot pay the dealership a visit myself and to drag my 85 year old father in law down there is not fair to him. Bottom line, looking for a Kia, look to another dealership as this one has no idea how to keep its word. Kia of West Nyack, with the exception of the service dept, is AWFUL!
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General Manager
February 10, 2021
"I am a car lover and keep my cars immaculate. I got..."
- AhmhmhjhI am a car lover and keep my cars immaculate. I got excellent and very fast service thanks to Chris my service advisor . He even had my immaculate car washed which was a nice customer service . 👍👍👍👍👍
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Chris service advisor
January 28, 2021
"The worst experience I've ever had and I regret ever..."
- ShasweirThe worst experience I've ever had and I regret ever buying a car from this place. I was given a clear number of how much the car was going to be after taxes and fees by the sales person Leticia. I placed my deposit & spoke with the finance guy John. It wasn't until I received my loan letter from the bank I realized John managed to sneak a $4000 warranty into my loan and lied saying it was a requirement from the bank I was getting my loan from. (After reaching out to the bank they let me know that was not the case and this warranty was never required) Not to mention I was told throughout AND after purchasing the car that the issues I found with the car would be fixed by them, now when I am trying to get it fixed or answers as to why it wont get fixed I received unreturned phone calls, attitude from the sales manager when i do get in contact with someone or I am asked to reactivate the $4000 warranty I never asked for. They also drag their feet when it comes to resolving something that is not in their benefit. The unnecessary overpriced warranty that was added to my loan should've been off in 4-6 weeks. We are moving into week 7 and the warranty is still on my account. Please avoid this dealership and take your hard earned money elsewhere
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Leticia, John
January 15, 2021
"I had a written deal and gave the dealer a $500 deposit...."
- BrandxI had a written deal and gave the dealer a $500 deposit. I was told the car would be in, in a day or 2. It arrived 2 weeks later. When it arrived I was informed that the deal changed because of a new “residual number” from Kia so I would have to pay more monthly. I said we have a written agreement and you took a deposit. They blamed it on slow delivery and that not being their fault. I contacted Kia they said they should honor agreement but dealers are independent. They never informed me of a price change until the car was delivered. They kept me on the hook waiting. Bait and switch
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Elias
December 21, 2020
"Leticia Glenn worked her magic and made the process easy..."
- dmpnycLeticia Glenn worked her magic and made the process easy and quick, she worked overtime to make sure I drove home that day with my new ride ! The best car dealership experience I’ve had in 3 months! From the moment I walked in and the honored the internet price I knew I was buying a car that day! Money man John Molina made signing a breeze !
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John Molina
December 19, 2020
"This dealership service was great the sales..."
- Washingtonfrank917This dealership service was great the sales representative Latisha was excellent I already bought two Cars and my friends and family says she’s great also looking forward to my 2021 visit
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Latisha
December 19, 2020
"I am so pleased with the service here, will definitely..."
- RoseI am so pleased with the service here, will definitely recommend my friends and family, very clean and friendly environment. Payments are very reasonable and fits my budget.
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Letecia
