Kia Of West Nyack

Service is great. Ron is awesome to work with as well as Mike. Thank you. Ron is awesome to work with as well as Mike. Thank you. More

Every time I go to the dealership for service I usually get Michael and he is so good and honest and accommodating. He tells me what I really need to do rather than try to sell me something I don’t need. get Michael and he is so good and honest and accommodating. He tells me what I really need to do rather than try to sell me something I don’t need. More

Worst experience. Was lied to. All they want is your money. Went for a safety inspection was was told it would not pass if I did not but 2 tires, do a brake flush, Was lied to. All they want is your money. Went for a safety inspection was was told it would not pass if I did not but 2 tires, do a brake flush, and by a battery. Car is 2 years old. Went elsewhere and my car passed inspection DMV wanted to know why I was inspecting again 1 week later when it passed. Kia did not give me my sticker wanted money. How corrupt. More

Very easy to schedule an appointment. Friendly service department. Car was returned washed and I received an explanation of services provided. Friendly service department. Car was returned washed and I received an explanation of services provided. More

Prompt service, very courteous service writers. With that remaining constant, I expect a long service relationship with Kia of West Nyack With that remaining constant, I expect a long service relationship with Kia of West Nyack More

The front desk was great, but there’s no reason why it should’ve taken 2 1/2 hours to change my oil. This is the reason I’m going to go to my mechanic and have it done. should’ve taken 2 1/2 hours to change my oil. This is the reason I’m going to go to my mechanic and have it done. More

Protect your car, time, and sanity by avoiding this service department. Ruben Negron, the service manager, held my car for over two weeks for what should have been a straightforward recall, oil chan service department. Ruben Negron, the service manager, held my car for over two weeks for what should have been a straightforward recall, oil change, and rim replacement. The problem? Despite paperwork showing the recall was completed — and Ruben personally confirming it — the work was never done. I only discovered this when Kia Corporate contacted me six months later to notify me that the recall was still outstanding. When I confronted Ruben and the Kia West Nyack team, he lied to my face, claiming I told them not to perform the recall because "I didn't want the engine moved" (no idea what this even means, it was never discussed and sounds like a poorly thought out excuse. Regardless, their own paperwork directly refuted this. And honestly, what reasonable person would be fine leaving their car at a dealership for two weeks just for an oil change and rim replacement? Not only did I lose those two weeks without my vehicle, I then had to bring it to Kia White Plains, who completed the recall in under 24 hours (would recommend them, by the way). I also shared my experience with Kia Corporate (who did nothing) and the dealership’s ownership group, Dennis & Co. Auto Group, who simply referred me back to the very same dealership. Kia of West Nyack should be ashamed of how they treat customers, especially when the recall in question carried a fire risk. Do yourself a favor: go to a different Kia dealership, and avoid Dennis Auto Group dealers altogether. More

Took care of all my issues and in a personable manner. We appreciated him doing that. We appreciated him doing that. More

Whenever I am there I am treated so well. The gentleman there is very caring and keeps me well informed. He may be the manager. I will be coming to West Nyack instead of Jack Daniel’s for my The gentleman there is very caring and keeps me well informed. He may be the manager. I will be coming to West Nyack instead of Jack Daniel’s for my next car. More

I’m totally satisfied with the way my service was handled and Ron the service representative was very helpful and Ron the service representative was very helpful More