Kia Of West Nyack - Service Center

Regularly scheduled service, 9/19/19 Service experience was very good, with close attention paid to my vehicle by the service writer, and the mechanic. I was impressed with the responsiv Service experience was very good, with close attention paid to my vehicle by the service writer, and the mechanic. I was impressed with the responsiveness. More

Didn’t rotate tires I paid for a 15,000 service as well as several other add ons and noticed the next day the tires had not been rotated. When I brought it back the staff I paid for a 15,000 service as well as several other add ons and noticed the next day the tires had not been rotated. When I brought it back the staff had no problem rotating them and were externally polite and apologetic. My problem is the fact this was missed caused me to have to take more unpaid time away from work and doesn’t make me feel confident that other services I paid for (and aren’t as easy to check) we’re completed. More

Great customer service as well as work performed! Explained & showed with model work to be done ,kept updating me on work progress, fabulous job on total car cleaning. They really get it right here a Explained & showed with model work to be done ,kept updating me on work progress, fabulous job on total car cleaning. They really get it right here as car is returned with attention to inside & outside-haven't seen such a COMPLETE JOB anywhere in a long time!! More

Thank you. Great Job. My Kia Sorrento needed new tires, new brakes and major tune up. All the work was completed successfully and my car feels brand new. Thank you Mike (Se My Kia Sorrento needed new tires, new brakes and major tune up. All the work was completed successfully and my car feels brand new. Thank you Mike (Service Dept) for keeping me informed during the wait. More

Recall Warranty Work - Service and communication was great Through a recall, my 2013 Kia Optima required a new engine that would require several weeks to obtain the factory engine and install it. I worked with Through a recall, my 2013 Kia Optima required a new engine that would require several weeks to obtain the factory engine and install it. I worked with Vincent who treated me as a valued customer. He kept me informed of the progress and advised me when the engine was received and an estimate of days to have the car ready. Car was ready in less time than originally anticipated and Vincent went the extra step to have the car washed and cleaned inside and out making it look like a brand new car. More

Excellent Mike in service wss very helpful and knowledgeable about Kia I appreciate him taking the time to review what was done at 10,000 tune up Mike in service wss very helpful and knowledgeable about Kia I appreciate him taking the time to review what was done at 10,000 tune up More

Service appointment to replace passenger side seat air blowe Initially the responsiveness of the service team was challenging, I had been disconnected 3 times when trying to see if my car was ready for pick up. Initially the responsiveness of the service team was challenging, I had been disconnected 3 times when trying to see if my car was ready for pick up. I spoke with Kathy and she was able to get an update for me quickly. I care to pick up the car and was greeted my Vinny who was responsive and friendly. Without my involvement with Kathy and Vinny I would not have had a good experience. More

Keeps Getting Better I purchased my car here probably about 3 or 4 dealer owners ago. While their service department was good, under the new ownership this current service I purchased my car here probably about 3 or 4 dealer owners ago. While their service department was good, under the new ownership this current service department seems to be top notch. The front end seems to be very personable and willing to answer every question without beating around the bush. Very glad of this change. The fall back is that you hope that you do not have to see them again. More

Great experience Everybody was professional Caring. Didn’t even feel like I was waiting long at all. Took care of my car and did recalls Checked on me very helpful Everybody was professional Caring. Didn’t even feel like I was waiting long at all. Took care of my car and did recalls Checked on me very helpful I like going there More

Didn't address issue I brought it in for I don't typically respond to review requests, but this place was bad. I set the bar low for Kia service generally, but as noted they didn't address th I don't typically respond to review requests, but this place was bad. I set the bar low for Kia service generally, but as noted they didn't address the brake issue I brought my Stinger GT1 in for (pulsating brakes). They never drove the car. They just (apparently) looked at the pads and thought they were okay. Also had an oil change and (supposedly) a multi point inspection. No written or video report was given for the inspection so I don't know if it was actually done. I called twice to complain post the service and was promised a supervisor would call me back. That never happened. I'd like a refund More