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351 Reviews of Kia Of West Nyack - Service Center
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July 29, 2019
Happy I had a great experience with the service department no BS an in and out quickly. Cannot ask for anything better. Thank you and will see you on my nex I had a great experience with the service department no BS an in and out quickly. Cannot ask for anything better. Thank you and will see you on my next service appointment. More
by highco2
Verified CustomerEmployees Worked With
Service dept. Jonathan
July 26, 2019
Problems not fixed Had the car for 3 days, didn't look at it till last day and did not resolve the warranty problems, only the issues that we were charged for. Had the car for 3 days, didn't look at it till last day and did not resolve the warranty problems, only the issues that we were charged for. More
by MARCELCONSTRUCTION
Employees Worked With
Service department, Santo
July 24, 2019
professional & friendly Professional friendly staff who communicated well and provided timely service. Also brought an issue to my attention so that I could proactively addre Professional friendly staff who communicated well and provided timely service. Also brought an issue to my attention so that I could proactively address it before it became a larger problem More
by LARRY87
Employees Worked With
Not sure who was working the desk
July 24, 2019
Change cabin filter & add more Freon to AC Service was faster than I was told. They were honest with me regarding the service to be done. Hope they maintain their transparency and honesty with Service was faster than I was told. They were honest with me regarding the service to be done. Hope they maintain their transparency and honesty with their customers. More
by JONAESTORES
Employees Worked With
Santos, mechanic from service department
July 23, 2019
Grat people, great service I've been a service customer since 2012. I've never been disappwith the service. Very professional and as efficient as can be. Great job! Thanks again I've been a service customer since 2012. I've never been disappwith the service. Very professional and as efficient as can be. Great job! Thanks again! More
by srini
Employees Worked With
Service Dept.
June 28, 2019
Excellent I am very please with the professionalusm given to me at this location. Susan Robert was outstanding she follow through from.fay till repair was done, I am very please with the professionalusm given to me at this location. Susan Robert was outstanding she follow through from.fay till repair was done, very pleasant and customer service oriented. Thank u very much! More
by KATTY845
Employees Worked With
Different location
June 26, 2019
Second Vist.........The Saga Continues... Unfortunately this was my second visit in two weeks since I did not receive the service I requested and needed on the first visit (NYS Car Inspection Unfortunately this was my second visit in two weeks since I did not receive the service I requested and needed on the first visit (NYS Car Inspection). During second visit I was informed and even sent an e-mail from the service dept. that I needed new brakes. I was told that my car would not be passed on NYS inspection if this work was not done. This despite no real warning (after some no charge inspection) given to me two weeks ago regarding replacing brakes being in my immediate future. So here I am less than a week before the end of the month and a violation told that I need a brake job......Over $500. later...…...CORRECT INSPECTION and brake job done, the saga was over. I have to say that the staff I dealt with (Susan and Mike) were very nice but there is some sort of disconnect in terms of customer comfort, which may be beyond what they can do.....Constantly receiving phone calls, emails, text messages concerning buying a new car, selling my old car etc...…..Why would I ever want to do this when no one pays real attention to my needs with my CURRENT Kia??? When I enter the service center I feel I have a target on my back, which says, "SELL ME" whatever you can!!!! More
by JOSECAR5
Employees Worked With
Susan and Mike who tried to be helpful
June 20, 2019
recall work Service accepted an early appointment. No hassle. Did the adjustment as promised. Very courteous and friendly. Great job. Definitely an improveme Service accepted an early appointment. No hassle. Did the adjustment as promised. Very courteous and friendly. Great job. Definitely an improvement from previous owner.. Highly recommended. More
by CHNIEMEYER
Employees Worked With
Nick took appointment. They were all polite
June 12, 2019
A Complete Waste Of Time I made an appt. for three issues.....Most important was to have my car inspected since my inspection was up in June. Second was to bring the car in fo I made an appt. for three issues.....Most important was to have my car inspected since my inspection was up in June. Second was to bring the car in for a safety recall. Third was an oil change. When picking up my car, I find out that the NYS inspection was NOT done and something else was done instead. And the inspection could not be done because of some computer issue in putting the car through the computer again so I was told to come back in two weeks after driving the car around.. The young person who took care of me was polite but was helpless to help me. I find that Kia of West Nyack is all too ready to contact to see if I want to sell my 2013 Kia Sol or buy a new car but correctly servicing my car seems to be another story. My husband has a Kia, I have a Kia and I have talked friends into buying a Kia...……..A service dept. can make or break a company......This visit broke my feeling about the company. More
by JOSECAR5
Employees Worked With
Don't know names of employees in service dept.
June 06, 2019
Fast and pleasant service They greet you when you come in and are ready immediately to take care of whatever you've come for. How does an oil change and the mechanic helped me They greet you when you come in and are ready immediately to take care of whatever you've come for. How does an oil change and the mechanic helped me set various features on my car More
by Cj
Employees Worked With
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