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350 Reviews of Kia Of West Nyack - Service Center
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May 31, 2019
Scam artist of a manager - even workers know I went for a recall on my car, when they informed me I could also get my brake pads done as well. I knew they had to be replaced so I agreed and allow I went for a recall on my car, when they informed me I could also get my brake pads done as well. I knew they had to be replaced so I agreed and allowed them to do it then. The time elapsed between the call from the recall to call from brake pads being finished was an hour and seventeen minutes. However, I got charged $192.00 for labor. Are you kidding me? What are your mechanics rocket scientists? How in the world is the labor equivalent to nearly 2/3 the cost of the parts. I was complaining to the lady at the front desk about this exact situation, and even she couldn't give me an answer besides: "I know, I know," acknowledging the rip-off prices they charge for labor. It is honestly ridiculous if you think you will keep "happy" customers going that route. Every time they called me as well there was something new wrong with my car apparently. I took the vehicle to the mechanic in town, and he said these parts were worn, but still usable. I'm almost worried about my car being sabotaged at this point just so you could continue to siphon money from my pockets. That wouldn't surprise me after talking to that scam artist you call a manager. Good for you tough guy you pulled a fast one on a recent college graduate trying to finally form themselves a worthy bank account. More
by TJSOKO15
Verified CustomerEmployees Worked With
Susan, John DeGraw
May 29, 2019
Great & friendly service Very helpful & great location. The service department took care of all my recalls on my daughters used Kia & checked out all the breaks, fluids, break Very helpful & great location. The service department took care of all my recalls on my daughters used Kia & checked out all the breaks, fluids, break lines, etc. at no cost. More
by EDGELANDLTD
Employees Worked With
Susan in service
May 28, 2019
Quick and awesome! Thanks for the tire service guys! My car looks as good as new, and she’s driving just like she was before the old tire blew! Thanks for the tire service guys! My car looks as good as new, and she’s driving just like she was before the old tire blew! More
by Tortiz
Employees Worked With
Bob Erickson, Shane Bacchas
May 27, 2019
Great, but It was great. Kind and quick. But there was no charging station. My car was electric car and not enough battery to go home. They tried to help me, It was great. Kind and quick. But there was no charging station. My car was electric car and not enough battery to go home. They tried to help me, but they couldn't. I hope they have a charging station for the electricity car. Thanks. More
by taekchan
Employees Worked With
None of them
May 24, 2019
Excellent Service - Great Followup. Staff EXCELLENT!!! Always great Service, Great Followup, Friendly Staff. Have purchased cars at this dealership and Sales and Service is always responsive and takes your Always great Service, Great Followup, Friendly Staff. Have purchased cars at this dealership and Sales and Service is always responsive and takes your needs into their concern for you! More
by MSWELLNESS
Employees Worked With
Susan
May 09, 2019
Surprised at the big changes of waiting room. I was surprised at the overall new look of office area and waiting room. It seemed like you are being comforted prior to finding out what your bill i I was surprised at the overall new look of office area and waiting room. It seemed like you are being comforted prior to finding out what your bill is going to be. I had to inform the Rep that I only had a certain amount of money and so I can't go over. She said well, with the coupon it will be well below that. My bill was a little bit over what I came with. I said why is this bill above by so much when you told me it would be under $60.00? Well, your car required a more expensive air filter. Is it a $40.00 air filter? I have bought air filters myself and I don't think I have ever seen a $40.00 air filter.. I want to change my stars to 3. I just read my bill. I think she just forgot about the labor cost. I could have just had an oil change. It says I requested tire rotation, but when I called to make an appointment that was suggested to me. By the way, the air filter was $7.90. It's a questionable visit. More
by D. C.
Employees Worked With
Susan Roberts
May 09, 2019
Friendly and fast service It’s always a wonderful experience coming in for service. Staff are super friendly and know you by name. Service is timely, car is always ready within It’s always a wonderful experience coming in for service. Staff are super friendly and know you by name. Service is timely, car is always ready within quoted time frame. More
by DASHACMS
Employees Worked With
Sandra
May 08, 2019
Great experience Was greeted almost immediately by all staff. They were so nice and efficient. Presented me with a full evaluation before any work was done. Comfort Was greeted almost immediately by all staff. They were so nice and efficient. Presented me with a full evaluation before any work was done. Comfortable and clean waiting area. Would definitely use them in the future. More
by DIANARUBIN2
Employees Worked With
Susan and April
May 02, 2019
Wonderful Staffed by caring, communicative , cheerful people. First person covered the seats with plastic and put a mat on the floor. Second person explained Staffed by caring, communicative , cheerful people. First person covered the seats with plastic and put a mat on the floor. Second person explained the procedure , again cheerful, polite, professional. There was coffee, comfortable seating, tv. Quick ! As I was leaving the manager came by, thanked my for my business! Just a totally pleasant experience! More
by ESSACHER
Employees Worked With
Both women in the service department
April 29, 2019
Great, thorough service. There are a few Kia dealers much closer to me, but I chose to go out of my way to Kia of West Nyack. They know how to treat and keep their customers! There are a few Kia dealers much closer to me, but I chose to go out of my way to Kia of West Nyack. They know how to treat and keep their customers! More
by MJOFFNER
Employees Worked With
not sure
