Kia Of West Nyack - Service Center

Surprised at the big changes of waiting room. I was surprised at the overall new look of office area and waiting room. It seemed like you are being comforted prior to finding out what your bill i I was surprised at the overall new look of office area and waiting room. It seemed like you are being comforted prior to finding out what your bill is going to be. I had to inform the Rep that I only had a certain amount of money and so I can't go over. She said well, with the coupon it will be well below that. My bill was a little bit over what I came with. I said why is this bill above by so much when you told me it would be under $60.00? Well, your car required a more expensive air filter. Is it a $40.00 air filter? I have bought air filters myself and I don't think I have ever seen a $40.00 air filter.. I want to change my stars to 3. I just read my bill. I think she just forgot about the labor cost. I could have just had an oil change. It says I requested tire rotation, but when I called to make an appointment that was suggested to me. By the way, the air filter was $7.90. It's a questionable visit. More

Friendly and fast service It’s always a wonderful experience coming in for service. Staff are super friendly and know you by name. Service is timely, car is always ready within It’s always a wonderful experience coming in for service. Staff are super friendly and know you by name. Service is timely, car is always ready within quoted time frame. More

Great experience Was greeted almost immediately by all staff. They were so nice and efficient. Presented me with a full evaluation before any work was done. Comfort Was greeted almost immediately by all staff. They were so nice and efficient. Presented me with a full evaluation before any work was done. Comfortable and clean waiting area. Would definitely use them in the future. More

Wonderful Staffed by caring, communicative , cheerful people. First person covered the seats with plastic and put a mat on the floor. Second person explained Staffed by caring, communicative , cheerful people. First person covered the seats with plastic and put a mat on the floor. Second person explained the procedure , again cheerful, polite, professional. There was coffee, comfortable seating, tv. Quick ! As I was leaving the manager came by, thanked my for my business! Just a totally pleasant experience! More

Great, thorough service. There are a few Kia dealers much closer to me, but I chose to go out of my way to Kia of West Nyack. They know how to treat and keep their customers! There are a few Kia dealers much closer to me, but I chose to go out of my way to Kia of West Nyack. They know how to treat and keep their customers! More

Service for Second Experience It was my 2nd time at Kia of West Nyack and my overall experience was great, again! My service agent April was AWESOME... from the moment my vehicle w It was my 2nd time at Kia of West Nyack and my overall experience was great, again! My service agent April was AWESOME... from the moment my vehicle was in their possession April kept me abreast of everything from timing to what was being done. She is knowledgeable and courteous. In truth, had it not been for April's follow-up calls I would not have remembered to bring my vehicle in for the needed recall items. More

Great service Very satisfied with my service and my service advisor April was a great help as well. And happy with the key drop off very convenient and very happy w Very satisfied with my service and my service advisor April was a great help as well. And happy with the key drop off very convenient and very happy with the car wash and detailing. More

Charged for Warranty I am not sure where the problem lies, if it is with the Dealer or Kia but I brought my car in for a warranty problem. They duplicated it on the morni I am not sure where the problem lies, if it is with the Dealer or Kia but I brought my car in for a warranty problem. They duplicated it on the morning it came in but then were unable to duplicate it again. Since in there eyes the problem went away I had to pay for a service visit. But why is it my fault if you SAW the issue and then it went away that there is no problem. You know it exists as you saw it. I do not think I should have been responsible for the charge, not very fair. To the point my customer service rep April was wonderful and was more than helpful. More

Newly installed hard gasket check Juan is great. Wish he was staying around the West Nyack KIA center but glad he is moving upward within the company. The gasket checked out fantasti Juan is great. Wish he was staying around the West Nyack KIA center but glad he is moving upward within the company. The gasket checked out fantastic. No leaks. While there, I checked on the cost for having spark plugs changed ... I have to admit that I was a little more than surprised more like shocked when I learned that the cost quoted was $258. Whoa! No thanks. More

9200ml service April, at the Service Department, was very efficient and pleasant. There was another young woman there working at the next counter who assisted her; April, at the Service Department, was very efficient and pleasant. There was another young woman there working at the next counter who assisted her; she was also very helpful. I was appreciative that the two worked together, as a team, to help create an overall agreeable experience for me. The wait time was less than estimated and the process was easy and stress free. No other service was added or recommended unnecessarily, like other dealership services. More