Kia Of West Nyack - Service Center

Excellent Service My 2016 Kia Soul EV would not charge, I called the dealer and advised them of the problem and they asked if I could get it to them, I explained I did My 2016 Kia Soul EV would not charge, I called the dealer and advised them of the problem and they asked if I could get it to them, I explained I did not have enough charge to make it to them and they gave me the number for roadside assistance. Roadside assistance was prompt and brought my car to the dealer. Within 2 hours I received a call from April from the service dept. of Kia of Nyack, she told me they had diagnosed my car with a bad on board charger and that the part is special order and would take 2 days to get. I got a call 3 days later that the car was fixed and ready for pickup. On arrival for pickup I spoke with April again, who informed me of the repairs which were done and she said she had the car detailed inside and out as a courtesy to me. You can't beat that for great service. More

Caring Employees Juan took great care of my Soul that I love and made me feel reassured the problem would be dealt with. He was in contact with me several times during Juan took great care of my Soul that I love and made me feel reassured the problem would be dealt with. He was in contact with me several times during the process keeping me updated. More

OIL CHANGE Great service with a smile - staff is always pleasant - great professional workers - Thanks I always feel comfortable with the employees - I am a K Great service with a smile - staff is always pleasant - great professional workers - Thanks I always feel comfortable with the employees - I am a Kia owner since 2014 More

Great help Literally this guy was leaving work and he took the time to help me change a tire .. that’s love . God bless him. He did this free of charge as well. Literally this guy was leaving work and he took the time to help me change a tire .. that’s love . God bless him. He did this free of charge as well. I’m so thankful More

Juan was awesome He was friendly and made sure everything I needed was taken care off. Came right up to me wrote my service up and even had my car washed. Hands down He was friendly and made sure everything I needed was taken care off. Came right up to me wrote my service up and even had my car washed. Hands down fantastic service thank you juan see you on my visit. More

Service was exceptional. Service and delivery was just the best. My car looked like it had never been used. Only problem was my coupon for 10% off was not deducted when bill Service and delivery was just the best. My car looked like it had never been used. Only problem was my coupon for 10% off was not deducted when bill was presented. I will call about this. Thank you. More

New tires Got 4 new tires at a special price. Fast and friendly service as usual. The new service waiting room is clean and comfortable with coffee available. Got 4 new tires at a special price. Fast and friendly service as usual. The new service waiting room is clean and comfortable with coffee available. More

Review Fast and efficient! Excellent service, I was in and out in 30 minutes. April was a great help, I would recommend this service center to other custome Fast and efficient! Excellent service, I was in and out in 30 minutes. April was a great help, I would recommend this service center to other customers. More

I have a very nice car and service as well as great people I just have a new car and I’m great full the service and people the way they treat help they are very helpful and they have great service and customer I just have a new car and I’m great full the service and people the way they treat help they are very helpful and they have great service and customer relations with me every well More

Forte Oil Change and factory recall April set up an appointment for me early on a Saturday which was my preference. Oil change and recall were completed quickly. Also had to order a seco April set up an appointment for me early on a Saturday which was my preference. Oil change and recall were completed quickly. Also had to order a second key which was lost, Eric I believe is the parts person was very helpful in getting that done. Overall a great visit More