Kia Of West Nyack - Service Center

Ashly at Kia of West Nyack, has been helpful and understanding about my Van getting repaired and specifically about the accidents and for making the effort provide me with the right loaner vehilcle understanding about my Van getting repaired and specifically about the accidents and for making the effort provide me with the right loaner vehilcle and for working with me for a good brreak on the engine repair. More

I am a car lover and keep my cars immaculate. I got excellent and very fast service thanks to Chris my service advisor . He even had my immaculate car washed which was a nice customer service . 👍👍👍� excellent and very fast service thanks to Chris my service advisor . He even had my immaculate car washed which was a nice customer service . 👍👍👍👍👍 More

I believe when a business creates a mission statement is I believe when a business creates a mission statement is to make sure the company and its employees continue to uphold the mission as a tenet of the I believe when a business creates a mission statement is to make sure the company and its employees continue to uphold the mission as a tenet of the work. On your mission, KIA writes “our mission is to price you with the same exceptional level of service that led out to purchase a KIA…” In addition, your website continues to state: “your car will be treated with the utmost care as we only use certified Kia parts and will be quickly diagnosed and fixed so that you can get back on the road in a timely fashion”. This is extremely deceiving to KIA CUSTOMERS! KIA Nyack has not “treated my car with the utmost care or it was quickly diagnosed or fixed”. I have taken the time to list ALL the continuous complaints with dates and names of the individuals involved in this nightmare that started on July 14th, 2020. The MAJOR grievances I have against KIA are the lack of customer service, the lack of communication and follow up, the absence of truthfulness and deficiency of comprehensive work ethics, and finally, the discourtesy to me and my family at such a difficult time dealing with a pandemic. As a KIA customer since 2016, I deserve better or at least my car back fixed and with a SIGNIFICANT discount on the repairs for the length of time it has taken to “quickly fix” my car. More

I WAS TREATED LIKE FAMILY.VERY HAPPY I WAS TREATED WITH RESPECT.I WAS TOLD WHAT WAS GOING ON WITH THE CARAND WHAT THEY WOULD DO FOR ME.I WAS OFFERED COFFEE OR SNACKS IF I CHOSE TO WHILE I I WAS TREATED WITH RESPECT.I WAS TOLD WHAT WAS GOING ON WITH THE CARAND WHAT THEY WOULD DO FOR ME.I WAS OFFERED COFFEE OR SNACKS IF I CHOSE TO WHILE I WAS WAITING.I WAS TREATED WITH CLASS.I WILL DEFENITLY BUY NEXT CAR HERE BECAUSE OF THE SERVICE I RECIEVED.VERY HAPPY.THANK YOU SO MUCH. More

QUICK AND EFFICIENT We have had many experiences at KIA of West Nyack, but this time was by far the best service we've encountered! Because of their quickness and efficie We have had many experiences at KIA of West Nyack, but this time was by far the best service we've encountered! Because of their quickness and efficiency, I will be returning! More

Friendly. Fast turn around Was able to get quick appointment. Staff friendly and kept me informed on progress. Vincent (service agent) stated that it would take about an hour. Was able to get quick appointment. Staff friendly and kept me informed on progress. Vincent (service agent) stated that it would take about an hour. And he was correct. Much appreciated. Helped me figure the rest of my day. More

No complaints. Even the wait was not as long this time. Vincent, the Service Advisor, was extremely helpful. Very pleasant and friendly. He read and explained the service inspection to me. He also walked me Vincent, the Service Advisor, was extremely helpful. Very pleasant and friendly. He read and explained the service inspection to me. He also walked me to my car. More

Service was great, sales not at all Working with Vincent was great. He was very helpful. I had a terrible situation and Ralph in Sales refused to help much but Vincent at least made th Working with Vincent was great. He was very helpful. I had a terrible situation and Ralph in Sales refused to help much but Vincent at least made the situation the best that it could be. More

Excellent service - quick and efficient. My experience with Kia Service is excellent every time I need something done with my car. The people are cheerful and helpful and the service is alwa My experience with Kia Service is excellent every time I need something done with my car. The people are cheerful and helpful and the service is always done right. I love my Kia, but could consider other cars. However, I will continue with Kia because of the product and especially the service. Just excellent. More