Kia On The Blvd

I took my 2013 optima into Kia on the blvd, DeSimone Kia on 09/14/2022. I requested diagnostics for an unfamiliar intermittent noise and brakes along with routine maintenance and inspection. After hours on 09/14/2022. I requested diagnostics for an unfamiliar intermittent noise and brakes along with routine maintenance and inspection. After hours of waiting, I was advised that the noise was coming from the idler pully and belt tensioner and needed to be replaced, along with 2 gaskets to repair an oil leak and light bulbs. I said ok to repairs and 6 hours later paid $855.83. The very next morning, I took the car back to the service department and advised them that the same noise was present. I also sent an email which is attached as well as a video of the noise. I requested to have more than one person inspect the noise, but they said that they did not hear it but suggested that it might be the alternator if it was the same noise that they did hear the day before. They asked me to bring the car back when it was making the noise for them to take a look at. I took the car back on 09/21/22, they confirmed that they heard the noise. They stated that the alternator would be more expensive than my total from 09/14/22 and offered to waive the diagnostic fee. (Which I had already paid for on 09/14/22). I explained that this should have been diagnosed properly and repaired on 09/14/22. They refused to take any responsibility for the misdiagnoses or the inconvenience of coming back 3 times. On November 28th while I was on my way to the homeless services building when my 2013 optima broke down just before I got onto i95. It was a terrible metal clicking and clanking noise. I was able to drive a few blocks back to my brother's house. While trying to determine what the problem was I came across identical issues on YouTube. Thinking that this may be an engine warranty issue and I would be reimbursed, I rented a car for 1 week. I got the car towed to Sussman Kia, now Matt Blatt Kia of Abington, as I will never go back to Desimone Kia. The car was dropped off overnight and Tom in the service department called me on the morning of November 29th. He asked what was wrong with the car and I explained the situation and the noise. Tom called me back about an hour later and stated that the problem was the engine and his engine tech is backed up until January. I called a few other dealerships who were also overwhelmed with engine and theft repairs. I asked the dealership if they would be able to provide a loaner vehicle but they stated that they no longer had loaner vehicles available. I called Kia, I waited on hold for hours, I spoke to several people, I was hung up on, I was rushed off the phone and treated as if I was a bother. No one was able to offer any solutions or assistance. I am a single mother. I have a 2-year-old who I drop off at daycare and a 6-year-old in kindergarten. Being a single mother during the holidays, I had to make it to work and had to sacrifice my children's Christmas. I was left with no other option but to rent another car under the impression that there was an engine problem. Tom in the service department also pulled my service records from carfax and said that it was likely a warranty issue since the car had regular service. My car was at Sussman Kia from November 29th, 2022 to December 29th, 2022. The entire time I was unable to reach anyone from the dealership by phone and had to go in to actually speak to anyone. I did go in and begged Tom just to get the diagnosis so that the warranty would cover the rental cars I was obligated to use. Tom called me to let me know that he was able to get an engine tech to look at my car and that it was not the engine. He stated that the car passed the bearing clearance test and that my alternator and my starter had to be replaced. My car sat at the dealership for 30 days when it could have been repaired in 2 days. Not to mention that it should have been repaired at Desimone Kia when I went in September. Tom gave me a quote and still advised that he would not be able to repair it in a timely manner. I was also charged another diagnosis fee. I was again forced into another rental and had to pay for the car to be towed to Shums Auto Repair, which was able to repair the car in only a few days. When Shums Auto Repair went over the car, I was informed that the repairs that I was charged for at DeSimone Kia in September, were never made. Oil was still leaking from the same gasket that was said to be replaced, and tag lights were still out. I called Kia corporate again to see if there was anything that could be done. They were unhelpful and went as far as to say my car was never at Sussman Kia. This is insane, I have been robbed of my time, my money, and my children's Christmas yet no one will take any responsibility. More

I do not recommend! I was lied to ! bought my car in 2021 was told it came with free lifetime expectations come to find out they never wrote it on owe we form and now th I was lied to ! bought my car in 2021 was told it came with free lifetime expectations come to find out they never wrote it on owe we form and now they won’t honor it saying it was never giving then ! Then to top it off I spoke to a sales man and he said I was never charged for it so that’s how he knows I wasn’t offer it?! Isn’t it free lifetime!! So on top they tell you it’s “free lifetime”but you get secretly charged for it! I went also to their auto body shop on 2nd st isn’t great at all took my car for repairs in 2022 and they took forever they called me to pick up my car and the car wasn’t ready it was the same way I left the car and then I get told that same day after a week waiting that they have no parts available for my car at all not even on back(never was called and told this) got offered money to just take my car as is ! By the owner ! Mind you I have referred two people to them which bought cars! And referred also to their body shop which I sadly regreat doing ! I won’t and will not bring anymore referrals please don’t !go here it Isn’t worth the hassle they are very shady ! And unprofessional! More

My son bought his first car. Thank god I was there to help with the salesman. The tried to switch cars on him and tried to give him a different car then he test drove. They didn’ Thank god I was there to help with the salesman. The tried to switch cars on him and tried to give him a different car then he test drove. They didn’t put gas in it. It needs to be cleaned. Every other dealership offers free oil changes on new cars. His salesman made him bring the car back the next day to inspect it. I don’t get it it was a brand new car it should have been done before he drove it off the lot. They are real shady. More

My lease was up and I was looking for a buyout quote. The residual value of my car was $11k according to the website I make my payments to every month. Alex MacPhee, a Kia representative, told me the buy The residual value of my car was $11k according to the website I make my payments to every month. Alex MacPhee, a Kia representative, told me the buyout would be $16k. I asked how they was possible if the website states different. He said after all the taxes and fees it would be $16k. Taxes and fee would cost $5k additional????? That was absurd in my mind. I stopped dealing with Kia themselves at that point. I’m not paying an extra $5k just so you can have commission. From then on out I only dealt with the third party I make my monthly payments too. I ended up paying $12k for my car. At the end Alek MacPhee emailed me and said “I should have been an adult and learned to communicate”. Which was obviously very unprofessional. Shocking that Kia allowed him to do that through their works email. I will not be dealing with Kia ever again. Don’t let the salesmen bully you. Go through your third party. More

I don’t usually do this but the service department does not do what they say. First my suv was there for one month and the put a new parts on front end. Well now my bumper is coming off. I was there on Jul not do what they say. First my suv was there for one month and the put a new parts on front end. Well now my bumper is coming off. I was there on July 22 at 8 am to get it fixed. They said they can’t fix the have to send to body shop they would call me. I didn’t hear anything so I called today and the lady at the front said someone will call me back by end of Business day. No one called me. I called back they said they are closed call back tomorrow More

I usually only right reviews when it's positive. This starts negative but ends positive! For me atleast. I'm at Kia on blvd. Started out with a crazy price,10k upcharge but then he gave me a price t This starts negative but ends positive! For me atleast. I'm at Kia on blvd. Started out with a crazy price,10k upcharge but then he gave me a price that was much better took 5k off and told me this amount is the total taxes fees, and trade it. I said I had to make a call for approval. Got it approved. So I walk back in told them it was approved and they said oh we cant do that price I just found out, we need another $600. After I was told final price. Doesn't final price mean final? So I left. Then he was rude texting me after I left to see if I was coming back. I said no, he continues to text me just being rude! It worked out for the best! I drove to Fred Beans KIA in Langhorne. Just to see if I could that same price or less! I paid less then kia on blvd 1st final offer. At Fred Beans the 2 men I dealt with were so nice, customer service driven. They were straight forward with me on prices and fees, Very respectfuland I got a better deal!! More

Had the car I wanted and made sure that I understood the market adjusted prices. Nick was top notch. market adjusted prices. Nick was top notch. More

I sent an email about a vehicle I was interested in and never got a response back. Finally after a week I received a reply stating it was sold. It seems like the staff were trying to hide something. If never got a response back. Finally after a week I received a reply stating it was sold. It seems like the staff were trying to hide something. If the vehicle was on hold or sold, just say something. More

Trying to sell a car to this dealer. Salesman Alek tells me the carfax shows accident damage so he can’t buy it for dealership but he personally will give me $10,000 cash and he’s gonna Salesman Alek tells me the carfax shows accident damage so he can’t buy it for dealership but he personally will give me $10,000 cash and he’s gonna gift the car to his girlfriend who just got her license. It’s a ridiculous lie, it’s insulting and disrespectful. I’m a grown adult man trying to make a business deal. I’m try to settle the estate of my late brother making this even more egregious. I’m thinking of calling Kia of North America, this is pretty poor level of service. More