Kia On The Blvd

I had quite an experience with the dealership from Kia on the Boulevard. My forward system/adaptive cruise control sensors and system was not working. Took it to the Kia on the Boulevard dealearship to fix i the Boulevard. My forward system/adaptive cruise control sensors and system was not working. Took it to the Kia on the Boulevard dealearship to fix it. They fix it same day (under warranty) took the vehicle home, within 24 hours next day all the dashboard was lit up like Christmas tree (due to improper calibration of the new system installed). I managed to drive it back to dealership same day they said that I'll have to leave the car with them over the weekend, because they don't have the mechanics to look at it right now . I said ok, can i have a vehicle loaned to me while you have my vehicle in the dealership, they replied no vehicles available, you can rent one will reimburse you. I had a vehicle rented for 4 days, racked $400 in rental fees. The service manager told me to email him the enterprise bill and that i would receive a refund from Kia within 3 weeks. No refund, broken words and promises. When I wrote an email after 9 weeks to the service manager, he told me that Kia is giving us a hard time and won't pay the rental fees. More

YOU HAVE BEEN WARNED! ! If you get your car towed there it’s $260 for diagnostics test.. And said my battery dead!! Then wanted to charge Additional $250 for battery re ! If you get your car towed there it’s $260 for diagnostics test.. And said my battery dead!! Then wanted to charge Additional $250 for battery replacement! SCAM!!! SCAM!!! SCAM!!! There Diagnostics test are wrong! and they will charge you for FALSE RESULTS!! THEY WILL HAVE YOUR CAR FOR WEEKS TO MONTHS!! DONT DO IT!! PATRICK THE SERVICE MANAGER IS NASTY AND NO HELP! More

I continue to use Kia on the Boulevard to service my 3 Kia's because of the OUTSTANDING service they always provide. That Team is professional, friendly, and the work is done right the first time! Kia's because of the OUTSTANDING service they always provide. That Team is professional, friendly, and the work is done right the first time! More

I have the KIA car, which is still under warranty. I had a couple of issues with my car, which I believed should be covered under the warranty. I made an appointment with the service department of Des I had a couple of issues with my car, which I believed should be covered under the warranty. I made an appointment with the service department of Desimone KIA on the Boulevard 5 days in advance. When I brought my car to the dealership at 9:30AM the woman at the front desk told me that they cannot look at my car now, or at least before 4:00PM, because all the mechanics are busy, and I should leave the car. Then, they should send the information to the KIA to get an approval for a repair under warranty, which probably will not happen the same day. Then I told her that I need a loaner car for the period when my car will be in the dealership. She said that they do not have loaner cars at the dealership, and I have to rent it. And they will not reimburse my rental until they will receive approval from KIA, so, I have to pay for rental car by myself. The rep was very rude and unhelpful. Then I asked to talk to the manager, and she said that the manager is in on the meeting. When I asked to whom I can complain about this outrageous service, she called the manager, who was actually very helpful. He gave me the explanation of my issues and quickly fixed one of them. If I could give two ratings of my experience, I would give 5 stars to the manager and 0 stars to the front desk person (who said that she is an assistant of the manager). But because I can give only one rating, I give the rating of 1 to my service visit. More

I came in to get a few things serviced, the service team were very helpful and accommodating. were very helpful and accommodating. More

My 2015 Kia Optima had issues since I bought it, I was told all sorts of LIES WHEN I TOOK IT BACK TO BE FIXED, IT WAS ALL MY FAULT FOR THE LEMON HAVING ISSUES…DONT BUY ANYTHING FROM HERE…!!!!!! told all sorts of LIES WHEN I TOOK IT BACK TO BE FIXED, IT WAS ALL MY FAULT FOR THE LEMON HAVING ISSUES…DONT BUY ANYTHING FROM HERE…!!!!!! More

I'm bought a car a little bit over a year ago After the first thirty days I was taken it back every month for a different issue and then when my year came of my car. I ended up having to get a new engine a first thirty days I was taken it back every month for a different issue and then when my year came of my car. I ended up having to get a new engine and it's been sitting in the dealership. Almost 30 days already and no one gives no updates and answer phone calls when you want to have an update on your car. And all they tell you is to rent a car when you're still paying for a messed up Car, I will never recommend someone to this dilership. I will never buy from this dilership again More

Darlene in the service department was very informative and helpful. She walked me through the problems my car had and helped me save some money in the process. I would highly recommend the service depar and helpful. She walked me through the problems my car had and helped me save some money in the process. I would highly recommend the service department to anyone who needs it. More

The whole service staff are professional friendly and knowledgeable I’ve been getting service done for years and I’ve always been treated fairly and professionally Thanks to all especially Charlie knowledgeable I’ve been getting service done for years and I’ve always been treated fairly and professionally Thanks to all especially Charlie More

Brought a 2024 Kia EV6, after a couple days I noticed the air conditioning wasn't cooling off. So I took the vehicle back to the dealership for service. While at service the service associate confirmed that air conditioning wasn't cooling off. So I took the vehicle back to the dealership for service. While at service the service associate confirmed that there wasn't any Freon in the system. This is a lack of quality management and control on both the manufacturer and the dealership. More