On Wednesday I responded to an ad for loan assistance to look at buying a new vehicle. My current 2014 Kia Optima that I had bought new was currently in their service department not functional to drive after having one motor replaced at 96,000 miles and the second now not covered under warranty at dead at 145,000 miles. I went on a limb, talked with the salespeople. Same concern with going with Kia again after having this issue I was really nervous about a second car with them. Was approved for a pre owned Telluride. Came in, arranged my work schedule to come in on Wednesday evening prior to the holiday. I was told upon arrival the vehicle I had spoken for was given out to another customer as a "loaner" but was also tol that it would be in my possession the next day after the holiday. After MULTIPLE calls and texts I have now been told "we can't contact the person borrowing the vehicle but we can let you borrow another car off the dealership." I'm confused. I have signed for this vehicle on the good faith it was in my possession as of today 11/27/2020. It is NOT in my possession and cannot be told when it's going to be in my possession. Every time I talk with the salesperson, the reply always includes "let me talk to my manager." Makes me not have a lot of faith on this transaction and they feel it is just ok for me to let someone borrow a car that is now in my possession due to paperwork. Looking back I was not smart in that move but also was a convenience as I work in an emergency room as a nurse and my shifts aren't conducive to the dealership hours. I would not recommend this sales department after them listening to my prior history and really feeling I was going out on a limb to buy a Kia brand again. And the transactions since have not sat well with this buyer.
I'm writing this review with papers showing my next payment is in 43 days, no car to enjoy for the last 2 days, and no definite certainty of when I can have my car in my possession.