Kia Store East

Lost Key is expensive To replace a lost key, and fob, plus the programming is over $350. Plus the key had to be special ordered from California as it is laser cut. Took thr To replace a lost key, and fob, plus the programming is over $350. Plus the key had to be special ordered from California as it is laser cut. Took three weeks to arrive and didn't fit and must be reordered. Regardless, Anna at the service center checked out my car thoroughly for the recall, and also found worn-out brakes. She was pleasant and efficient and got me in same day to get the new key once it arrived. She also got me a Kia preferred customer points reward card at checkout. Kia store is fast and friendly, but the lost key replacement experience is slow and costly. George More

Bad oil leak, great service Took my 2012 optima turbo in due to a serious oil leak. It was inspected and determined the leak was a result of an inlet to the turbo which was part Took my 2012 optima turbo in due to a serious oil leak. It was inspected and determined the leak was a result of an inlet to the turbo which was part of a recall. Leak was fixed and other recall items were checked. They even noticed I had a few lights out which they also replaced. Staff was very friendly, service was very expedient. More

Purchased new car I was immediately greeted upon my arrival and received first class service. My sales person took the time to find out what I was looking for and found I was immediately greeted upon my arrival and received first class service. My sales person took the time to find out what I was looking for and found a car that matched my needs quickly. I love the car and my sales person was very knowledgeable and took the time to explain all the features of the car. I was satisfied with the entire experience and got the exact car I wanted. More

Traveled 8 hours to find a deal this good. Tom facilitated the entire process for us remotely, once everything was hammered out in stone we drove up from South Carolina, completed the transacti Tom facilitated the entire process for us remotely, once everything was hammered out in stone we drove up from South Carolina, completed the transaction and drove back. We spent minimal time in the dealership, basically just signing the paperwork and then we were gone. Thanks to Tom and Hanna for getting us a great price for the SUV we wanted, and for our trade in, a great one stop shop. More

Always great service, great people The service dept is the most courteous I have ever dealt with. They keep you informed of the progress and you can’t beat the customer waiting area an The service dept is the most courteous I have ever dealt with. They keep you informed of the progress and you can’t beat the customer waiting area anywhere! It feels like they appreciate your business . More

good job and fast service,i came 1 hour early. I came one hour early because I forgot the time of my appointment, and I did not want to be late, and they said it was okay, and they got me out and s I came one hour early because I forgot the time of my appointment, and I did not want to be late, and they said it was okay, and they got me out and serviced by the time I was scheduled to come, and I was home, earlier than I expected. Thank you. More

Great service All the customer service girls were very attentive. Both Kalan and Katlyn were friendly and accommodating while directed to the waiting room. Thanks All the customer service girls were very attentive. Both Kalan and Katlyn were friendly and accommodating while directed to the waiting room. Thanks for timely service and answering all my questions! More

Great Service The Service Department at KIA East is great. Service is quick and the results are just what I needed. Everyone there is super friendly and helpful. Th The Service Department at KIA East is great. Service is quick and the results are just what I needed. Everyone there is super friendly and helpful. They diagnose problems and fix them in a very timely manner. While I am waiting in the very comfortable lounge, I an have a cup of coffee or tea, a soft drink an some very delicious snacks made especially for KIA East by Najla, a very well-known baker in Louisville. They also have a popcorn maker with fresh popcorn all day. I always feel good abut having my car serviced at KIA East.. More

Sales staff very knowledgeable and professional. The sales staff worked hard to get me into the right car for my budget and needs. It was important for me to have a good warranty and good gas mileag The sales staff worked hard to get me into the right car for my budget and needs. It was important for me to have a good warranty and good gas mileage which was what I got with my new 2018 Kia Rio5! More

Very Satisfied My visit to the service department was efficient and thorough. The overall experience was excellent. My advisor answered all questions and was very co My visit to the service department was efficient and thorough. The overall experience was excellent. My advisor answered all questions and was very considerate and helpful. More