Kia of Alhambra

Service department is absolute trash. They fix nothing, held my car hostage, tried to get me to pay for recall repairs they didn’t even do, told me I’d have to pay for service even though They fix nothing, held my car hostage, tried to get me to pay for recall repairs they didn’t even do, told me I’d have to pay for service even though it’s covered under the recall, and refused to give me my keys. Gustavo is a straight up liar, is incredibly condescending, he even displays a book on his desk called “The Subtle Art of Not Giving A xxxx” only he’s not at all subtle about it. More

AVOID SERVICE DEPT at all costs! !! Worse ever. Nobody ever answer calls, voicemail box full. I'm thinking this service advisor is terminated and my vehicle is still held hostage. !! Worse ever. Nobody ever answer calls, voicemail box full. I'm thinking this service advisor is terminated and my vehicle is still held hostage. More

1.0 star rating 5/6/2022 Absolutely the worst dealership out there. We ordered a car directly from Kia through them months ago. Yesterday they told us the car would arrive end of June. We immediately starte out there. We ordered a car directly from Kia through them months ago. Yesterday they told us the car would arrive end of June. We immediately started the negotiations while leaving town on vacation and in between flights. This morning (not even 24 hours later) I gave them the final yes and the general manager had already sold my car that I ordered months ago and was coming specifically for me. The reason was that it was a "hot car". Do not trust this dealership. More

Was in the market to buy an EV and got a quote for a car that they were getting. We agreed on a price above MSRP that was fair and then I put in a pre-application for a deposit. Right after that, within few that they were getting. We agreed on a price above MSRP that was fair and then I put in a pre-application for a deposit. Right after that, within few minutes, they claimed the car was sold and there was another they could sell the next day. The next day they sold that one as well and the salesperson - Jonathan - who was originally very responsive ghosted me. Don't trust what they say. Scam artists. Avoid. More

Lie about their inventory. Contacted the dealership through their website about a car listed as available. They responded by asking me to call. I called. They said the car w Contacted the dealership through their website about a car listed as available. They responded by asking me to call. I called. They said the car wasn't available. While on the phone, I looked up their website and saw 4 cars of the model I was considering. I asked if those 4 on the website had all been sold and the sales rep said, we just sold those. They've been on the website for weeks. They're still listed on the website even today. More

They send automated emails that aren’t accurate; stating they have vehicles in stock that aren’t. They don’t respond to email inquiries and when I call, their attitude is as if they don’t care to make a sa they have vehicles in stock that aren’t. They don’t respond to email inquiries and when I call, their attitude is as if they don’t care to make a sale. More

Had my Soul in service due to windows not operating. They replaced the main driver's side control panel. Charged me $998 which was outrageous to me. They also said I needed new brakes. I went to thi They replaced the main driver's side control panel. Charged me $998 which was outrageous to me. They also said I needed new brakes. I went to this dealership because I was too far from home due to wife in hospital so I couldn't use my mechanic. I told them I would wait to get home before fixing brakes. My mechanic showed me the brake pads which had 95% life left. I would never use this dealer again for anything. By the way the windows stopped working today so it lasted two months. More

The guy in finance basically lied and told me i was required to buy gap insurance. He kept all the signed papers next to him and staples them inwards so it's difficult to review. He then said I could required to buy gap insurance. He kept all the signed papers next to him and staples them inwards so it's difficult to review. He then said I could come back after 3 months to request a refund for the insurance knowing full well I wouldn't get a full refund unless I requested it within 30 days of purchase. When I contacted kia customer affairs, a different person basically said all I had to do was come in and sign a request for refund. The finance guy Reynaldo refused to give me the form saying it wasn't in his system yet. After arguing with me and insisting that I didn't understand how things work, I called customer affairs in front of him which made him magically produce the form. He offered no apologies or explanation and was short with me. I doubt he will turn the paperwork in time. Illegal business practices, lying to customer. More

AVOID THIS DEALERSHIP! We have now emailed all managers, sales representatives, sales specialists, and sales managers. WITH NO RESPONSE BACK. My wife and I purchased a n We have now emailed all managers, sales representatives, sales specialists, and sales managers. WITH NO RESPONSE BACK. My wife and I purchased a new Telluride from your dealership back in September from Erick Rodriguez. We originally had a great experience with your entire team and were very happy with our decision to visit and purchase from you. As we were doing the final walk through of our new vehicle we found a small issue with one of the rear windows where the trim was damaged. Erick took a photo and wrote up a damage ticket (page with the side view of the car and circled the window) and said that he would order the part and let us know when it arrived to have it replaced. We waited about 3 weeks before reaching back out to Erick about the issue and he replied very quickly letting us know that the part was back ordered and he is still waiting for it. This makes perfect sense knowing what is going on with the supply chain issues at the time. So we waited assuming we would get a call within a few more weeks. After not hearing anything for another 2 months we reached out to your dealership to ask about our window and see if it was available. The person who helped us was very friendly and looked into our file and then came back on the phone and told us there was nothing listed about our issue and no window trim had been ordered. At this time I reached back out to Erick directly to see what was going on. 2 weeks went by with no response so I reached out one more time to ask if he still worked for Kia or If we were on our own to get our "NEW" car fixed the way it should have been months ago. He responded apologizing for the late response and stated the part is still on backorder. We did not have any faith at this time because we were already told that there was no documentation or order for our vehicle and I let him know this. That was the last response I received from Erick. We are beyond frustrated and disappointed with our experience at Kia Alhambra. We love the vehicle but feel like we were ripped off paying the price we did when we are just being blown off for months trying to get our vehicle fixed to the condition it should have been when we left the lot in September. TO DATE: NO RESPONSE FROM KIA ALHAMBRA and no solutions to our issues. More