Kia of Alhambra - Service Center

Horrible service department. After each oil change service a month later a problem arrises such as crack in oil pan. Now new problem after last oil change, crack in engine cyland After each oil change service a month later a problem arrises such as crack in oil pan. Now new problem after last oil change, crack in engine cylander. Beware! More

This dealership is horrible. They do their salesmanship pitch and act so customer focused when they are selling you a car, but they are not for the customer. They are quick to up They do their salesmanship pitch and act so customer focused when they are selling you a car, but they are not for the customer. They are quick to up-sell you everything from gap insurance to an extended warranty plan but have every excuse when you take your car and tell them the warranty contract covers bumper to bumper. Without seeing our car, the service person said the issues at hand may not be covered and we would have to pay $230 separate diagnostic fee for each issue we identified and there are three issues: power seats not moving forward or back, AC not working at times unless I restart the vehicle, and my computer monitor went completely black one day last week as I was driving. We paid $2499 for extended warranty, bought the car here, have brought it in for service here, purchased tires here, brakes, etc. I was over-charged for an oil change at $150 on 3/15/24. When the vehicle was a couple months old, the battery died, and the dealer was quick to want to sell us a new battery - Batteries are covered for 36 months. They also wanted to sell us brakes at a couple months old which of course we didn't get because we didn't need them. These people are the worse. Consumers beware. More

Rude customer service. They tried having my wife pay $600 plus for the 30 thousand mile service without showing other service options packages nor asking her. When I got th They tried having my wife pay $600 plus for the 30 thousand mile service without showing other service options packages nor asking her. When I got there I asked the man about the estimate and he ignored me. Then he said it wasn't him. I asked my wife again and she pointed the same man out and said yes that's him. I asked him again and he said he never checked our car in and I pointed at our car in their service area and said yes you did it's there. He snapped at me rudely and tried walking off. I followed him and asked since you're not being honest with me who can I speak to and he began calling for what I assume was his supervisor. I believe his name was Alberto. When I told him we just want the regular service he said ok and we left. When we came back for our car I tried asking Alberto why my wife wasn't given an option on the service packages and just told that estimate was over $600. He lied as well and said he did. There would be no reason my wife would be lying. I was heading down there behind her to pick her up as we dropped the car off to begin with. She called me as I'm coming around the corner to tell me they were trying to charge $600 for the car. Anyway I tried asking this Alberto and he just brushed me off and kept saying no no no. And when I told him about the rude employee he did the same thing, just laughed it off and ushered me out of his office. More

I was treated horrible, was given a quote on the work and it was not true. I purchased a 2017 kia .and because i never did a oil change with kia i used my mechanic they denied me help and discounts with my 3 it was not true. I purchased a 2017 kia .and because i never did a oil change with kia i used my mechanic they denied me help and discounts with my 3000 bill. They judge me over it. and at the end told me i needed a new engine my new bill was 12000 for a new engine. I had to pick up my car and take it to get worked on somewhere else. If you go to them for service and oil changes they help you. they treat you kindly ad fix your car.. I'm sorry for going to get my oil change at a mechanic that charges me 60$ verses paying 100$ at kia. It's been the worse stressful experience. More

Wasted a full day for them to not fix my issue. Took me 30 minutes to just get a service person to check me in even though I had an appointment. He didnt accurate take down what I said and clearly Took me 30 minutes to just get a service person to check me in even though I had an appointment. He didnt accurate take down what I said and clearly they did virtually nothing to attempt to diagnose my issue. Don’t wait your time or energy with this place. Suggest I might want to take a picture of the the problem to document it - seriously? Apparently a picture would be more helpful than my representation of the problem. So insulting on top or a waste of time on top of major aggravation. Pretty much the trice took of terrible service. More

Consumer beware! Incompetent Service department. Took my car for a new part to be changed and payed for several services only to find out 2 years later that it was ne Incompetent Service department. Took my car for a new part to be changed and payed for several services only to find out 2 years later that it was never actually changed. When claimed it was denied and after 2 weeks of having my car with them turns out motor no longer works and mileage is blamed. Car went into service running and now it's completely dead. I'm left without a car and they don't even return my calls. No explanations by anyone and Service Management avoids my calls. Don't make the same mistake and avoid this dealership at all costs. Their goal is to rip off their customers and take advantage. BEWARE. Learn from my mistake. KIA of Alhambra is shameless and a fraudulent. More