Kia of Auburn

I’d leave no stars if I could. In our combined 100 years of car shopping, this is the slimiest dealership we’ve ever run across. Unethical doesn’t do it justice. Was told they were In our combined 100 years of car shopping, this is the slimiest dealership we’ve ever run across. Unethical doesn’t do it justice. Was told they were getting the car we wanted and it was just up the road. Sat there watching the parking lot for hours only to find out it was somewhere in Florida and they weren’t getting it until we agreed to buy it. Nothing but lie after lie. They pulled a bait and switch on us. We had been negotiating on an AWD. After we got home, we discovered we had a FWD. Contacted our salesperson and he said he’d do everything in his power to make it right. They have refused to make it right. I got a survey and lo and behold, they had filled it out with excellent marks and forged my signature. I could go on because there was so much dishonesty. Avoid this place like the plaque. we won’t go back for any service work. we will make the drive to go elsewhere. More

Please heed the negative reviews of this dealership. If you desire to purchase a Kia, do yourself a favor and shop at any dealership other than this. The will lie, and mislead you in every possible way. If you desire to purchase a Kia, do yourself a favor and shop at any dealership other than this. The will lie, and mislead you in every possible way. Be warned, be wise, do not use this dealer. You will absolutely wish you had not. More

I was very pleased with the whole purchasing process with KIA of Auburn. I was having trouble with my car's transmission and needed a car quickly. I made an appointment on a Monday night for the next day at KIA of Auburn. I was having trouble with my car's transmission and needed a car quickly. I made an appointment on a Monday night for the next day at 9:00. Anthony Brown was my sales rep. He was very knowledgeable about the Forte I wanted. He explained my options and I was able to take a test drive shortly afterward. The finance director, Marshall McGuire, explained the warranty and my financing option very thoroughly. I was very pleased with the overall experience. Anthony introduced me to the service manager. After signing the papers my new car was washed and filled up. I highly recommend KIA of Auburn to anyone looking to buy a new car. More

Actually I would give them no stars they were awful sold me over priced vehicle w lots of issues took it in for service several tines they were no help then went to try and trade it and was told at other de me over priced vehicle w lots of issues took it in for service several tines they were no help then went to try and trade it and was told at other dealership that the car fax report had a mileage roll back so I can’t even get rid of the car don’t buy from them More

I spoke with a salesperson by the name of Marcus or Maurice? He was prompt with finding out if there was a Carnival available and said they'd try a dealer trade and get back to me. Which, I never recei Maurice? He was prompt with finding out if there was a Carnival available and said they'd try a dealer trade and get back to me. Which, I never received a response from. I did; however, have David call say they did have an incoming LXS and said if they could get down to my offer if I would give them a sale- I said 100%. Well, he never called back after that. I did try calling one more time and spoke with Sophia. She was exceptional, she promptly found one I wanted and quickly tried to get it reserved for me. As she was trying to help, I had found another dealership closer that offered a lower markup (that I had requested from Auburn) so I stopped the sale before it had started, but would only come back to this dealership for Sophia. More

I bought a brand new K5 GT from Kia of Auburn (I live in Atlanta) things went very smoothly and we were super happy with the overall buying process. However, like most dealerships, once the car is out of th Atlanta) things went very smoothly and we were super happy with the overall buying process. However, like most dealerships, once the car is out of their hands, they don’t care much about their customers. Or atleast that’s the impression they gave us. They offered to deliver the car to me here at my home, and took my Audi trade in. Long story short, the entire front wheel assembly was damaged on the BRAND NEW car (I would prefer to believe this was caused by the gentleman delivering the car and that the dealership didn’t knowingly send me a damaged vehicle). Took it straight to our local Kia and they were very helpful at getting my car in right away, unfortunately the parts are going to take a few weeks to come in. When we notified the sales team at Auburn, they failed to take any responsibility and did not offer any solutions. I was told they would send me a loaner (our local Kia did not have loaners at the time) which I never even heard back about. I never heard from the sales manager Maurice until I let them know I was leaving a review. He called me and STILL failed to take any sort of responsibility and basically the only thing he seemed to be concerned about was the rating that I gave their dealership when Kia emailed me after the purchase. I’m sure this could be a great experience for you if you test drive and then drive the car off the lot yourself. I wouldn’t recommend shopping here otherwise. More

I am very very pleased on my whole experience with kia of auburn. Danielle gave me her all and put me in a nice suv. Thanks so much Danielle for putting up with me auburn. Danielle gave me her all and put me in a nice suv. Thanks so much Danielle for putting up with me More

They called me several times about coming to look at car then I go and they say they can't get me anything. Swapped my salesman 6 times . Then find out they ran my credit on a 47000$ car not a 24000$ car li then I go and they say they can't get me anything. Swapped my salesman 6 times . Then find out they ran my credit on a 47000$ car not a 24000$ car like I wanted More

We have our car there multiple times to fix the air conditioner not blowing all the time take it in and it starts blowing they say they can’t find anything but sees it will stop blowing again a day lat conditioner not blowing all the time take it in and it starts blowing they say they can’t find anything but sees it will stop blowing again a day later and all they do is try to diagnose it again then when try get it to start again they want to keep our only car to try and get it to stop again but they already know it could blow for a couple of days then stop. They know this is our only car and they also know the air can start or stop blowing at any time and they want us to keep wasting gas and time taking it back when it stops just to diagnose it and it starts back then do nothing for us. More

I do not recommend you to take the car over there they’re gonna overcharge you with diagnostic and repair And they got horrible horrible customer service seems like they don’t really care about overcharging gonna overcharge you with diagnostic and repair And they got horrible horrible customer service seems like they don’t really care about overcharging people More