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Kia of Bedford
Cleveland, OH
488 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 488 reviews
April 15, 2024
I would like to write a FIVE STAR review on Crystal Francis. I came in yesterday thinking I was leasing another Kia Soul in sky blue and ended up buying out my lease four hours later. Crystal was perfe Francis. I came in yesterday thinking I was leasing another Kia Soul in sky blue and ended up buying out my lease four hours later. Crystal was perfect for this job. She was soft-spoken, ready and able to answer and explain any questions, very smart, patient, non-pressured, and took all the time needed to figure out the right decision for me. I would highly recommend her to anyone that wants a great experience at Kia if Bedford. I’m More
by AdatojaneJanie
Employees Worked With
Crystal Francis
Helpful November 07, 2023
If I could rate them less than 1 I would! Bought a car back in June and still can't get the memorandum for the vehicle. They tell me an employee was embezzling funds and they can't get me the Bought a car back in June and still can't get the memorandum for the vehicle. They tell me an employee was embezzling funds and they can't get me the title. Next step is Fox 8 Iteam. Buyer beware!! More
by tjohn
Employees Worked With
Sales manager
October 27, 2023
License plate bolts rusted and broke Zack in service fixed that and put my plates on nice plate holder I also needed a battery in my key fob. Great service very polite was treated by everyone great job fixed that and put my plates on nice plate holder I also needed a battery in my key fob. Great service very polite was treated by everyone great job guys thanks Zack More
by Ruthieb2257
Employees Worked With
Zack in service
September 27, 2023
I had a 10:30am appointment to have my brake lights and AC checked. I was there for 7 HOURS! And be prepared to pay a flat fee of $174.50 just for them to look at anything! That’s in addition to any parts AC checked. I was there for 7 HOURS! And be prepared to pay a flat fee of $174.50 just for them to look at anything! That’s in addition to any parts and labor! I don’t recommend this service department or dealership at all! More
by Footballmom89
Employees Worked With
April Sharp
September 21, 2023
My car has been in the service dept. for 30 days parts came in a week ago and my vehicle is still sitting waiting to be repaired, But they told my insurance company the car was ready and for 30 days parts came in a week ago and my vehicle is still sitting waiting to be repaired, But they told my insurance company the car was ready and waiting only on a new window which only takes 1 day to fix, they also are not returning any of my calls.. My car is not repaired nor is the window fixed!!! I will not take my car back to them for any more services not even a oil change behind this poor service. More
by angrycustomer
Employees Worked With
Bill
August 20, 2023
If you go here make sure you get outside financing and have a few cars picked out. The salesman that sold me my car only seemed to care about how much I could pay and not what features I actually wanted. have a few cars picked out. The salesman that sold me my car only seemed to care about how much I could pay and not what features I actually wanted. If you want repeat customers, help them pick out the right car for them, even if it isn't at the very top of their budget. I would have returned the car the next day if I could but like the car, I'm never going back. More
by Unhappy customer
Employees Worked With
Unknown
August 15, 2023
The service department absolutely SUCKS, they run you around, don’t return calls, eventually fix what they need just to have something else be broken. 0/1000000. around, don’t return calls, eventually fix what they need just to have something else be broken. 0/1000000. More
by Crystal.
Employees Worked With
There’s been too many
July 31, 2023
They added my signature to a final invoice but didn't do correct repairs. They also lied about giving me a replacement key to cover up the fact that they had my car over 6 months without completing the corr correct repairs. They also lied about giving me a replacement key to cover up the fact that they had my car over 6 months without completing the correct repairs More
by KiaNina
Employees Worked With
Gary Nero engine, Anthony, Tim
July 15, 2023
I called in looking for a car and got the pleasure of speaking with Gabrielle. She was so polite and patient and she gave me all of the information that I needed. The only downfall :( with my experience speaking with Gabrielle. She was so polite and patient and she gave me all of the information that I needed. The only downfall :( with my experience was when I spoke with the sales manager Aaron. He was very rude, didn’t listen, kept cutting me off, then proceeded to tell me I was cutting him off. He spoke so highly of hisself that he didn’t take the time to hear the little questions I had about the vehicle. I understand that everyone had a job to do but on customer service rudeness isn’t it. But Gabrielle, or Gabbie as she said I could call her, turned it all back around when she called to confirm my appointment. She turned my opinion of shopping with Kia of Bedford around. More
by Cherry
Employees Worked With
Gabrielle, Aaron, Dominic
