Kia of Bedford

They have a good service. They are patient , very helpful. Greet people properly and get the job done. They are patient , very helpful. Greet people properly and get the job done. More

They lie. When I bought my 2016 Kia Serento in September of 2022 the dealership never mentioned that there was a TickTok video showing how to drive these vehic When I bought my 2016 Kia Serento in September of 2022 the dealership never mentioned that there was a TickTok video showing how to drive these vehicles without a key (an invitation for theft). At the time of my purchase they had hundreds of cars on their lot in need of repair because of theft or attempted theft. In December of 2022 my car was added to the list of the multiple Kia thefts apparently taking place across the nation. Omission of the truth is a lie. Because they deliberately kept this valuable information from me, they left me vulnerable and eliminated my choice to protect my 25,000 dollar investment. I understand that Kia of Bedford is a business but shady business practices should never be acceptable. Lying to the customer and covering up things just to make a sell is despicable. They seriously lack integrity. Had they been upfront about their problems regarding these vehicles I still mostlikely would have purchased, anyway because I like the car. I just would have invested in a steering wheel lock and perhaps a car alarm or maybe just installed a push button starter but they took that option away from me, costing me a 1000 dollar deductible, in the name of what was in their best interests. Needless to say the installation of a car alarm, steering wheel lock and/or push button starter would have cost me a few hundred dollars less than the deductible. In my opinon, these things should be offered and paid for by Kia for every customer purchasing their older key start models. But since it was not and will never be, the right thing to do would be to recall every last vehicle that is at risk and fix the problem or trade the car free of penalty for a newer version that is not as at risk.. Would this put them in financial jeopardy? Probably. But as I mentioned previously, this business lacks integrity and they really do not care about the customer. I am sitting currently in their customer service lounge as I write this. I am waiting for a service I was initially told the price was going to be 40 dollars but because they lie excessively, the price was boosted to 68 dollars and some odd cents when I arrived. I am going to find a way to trade this SUV, that will not destroy me financially and tell everyone I know not to deal with, not only Kia of Bedford, but Kia period... and I am seriously thinking of suing. More

Car has been in the shop for five days and nobody has contacted me on what’s going on ! When I call to ask what is going on and to get a rental car Through the dealership because it’s cheaper,nobody ca contacted me on what’s going on ! When I call to ask what is going on and to get a rental car Through the dealership because it’s cheaper,nobody calls me back! I still don’t know if my car is in for a recall or some other problem occurred. They’re being pretty hush-hush about it. Also I was never contacted about this so called recall that has left me without wheels. More

I waited over 2 hrs for an oil change I had an appointment for. Ridiculous appointment for. Ridiculous More

This dealership is such garbage! !! They’re so unprofessional! It is so hard to get in contact with any of their employees and when you leave voicemails or emails NO ONE CONTACTS YOU !! They’re so unprofessional! It is so hard to get in contact with any of their employees and when you leave voicemails or emails NO ONE CONTACTS YOU BACK!!! Time is of the essence and GOOD customer service is key!! Those key ingredients are just not present here!!ABSOLUTE GARBAGE OF A BUSINESS! More

Extremely rude salesman, would not buy from. Charging $5-6k over MSRP should be illegal. Charging $5-6k over MSRP should be illegal. More

Won’t honor their own offer. Their website states a 199 lease on a ioniq with 2500 down. Found the vehicle that matches the offer. Lowest they will go is closer to 300. I have the credit to qualify. Taxes lease on a ioniq with 2500 down. Found the vehicle that matches the offer. Lowest they will go is closer to 300. I have the credit to qualify. Taxes and fees are 1200 which is 34 a month. Payment should be under 250. Typical bait and switch. More

Here a bit for has terrible customer service just to start. My car is only three years old and I have had to have it serviced four times in the last month. The service department does not know what’s go start. My car is only three years old and I have had to have it serviced four times in the last month. The service department does not know what’s going on with my car and there is no way to speak with management at all. I thought Kia was making a comeback I am sad to say that I no longer feel that way. Please avoid Kia of Bedford More

Told me my issue was with a specific part, when that replacement didn’t fix the issue, instead of calling me, they torn my car apart to find the issue before I could authorize it. Now they want over $40 replacement didn’t fix the issue, instead of calling me, they torn my car apart to find the issue before I could authorize it. Now they want over $400 for labor costs just for a diagnosis…they are a scam. More

Once the sale is done, they forget you exist and don’t wish to deal with you. Sad. Unprofessional atmosphere from top to bottom. Don’t expect any customer care after the sale. Finance manager - sold me $ wish to deal with you. Sad. Unprofessional atmosphere from top to bottom. Don’t expect any customer care after the sale. Finance manager - sold me $900 gap insurance not telling me it was optional. I found it was optional days later after I read the contract form. She said she cancelled it but salesperson said she could not without a signed letter. Had to get angry with the receptionist to get her to walk 20 feet to tell finance manager I needed to talk to her because finance manager did not answer her phone or messages. Got answering machine every time with no call backs. Had to call my salesperson’s personal cell to get a response. Service - had a hitch installed. The mechanic did not reinstall a body and wiring protection panel. It’s plastic and needed to be notched around the hitch for reinstall. Shows reinstall step on YouTube but mechanic didn’t know. What does that say about service? Service representative was unfriendly and said he had to reorder part because it was thrown away in last 2 hours? Really? Customer Service - made numerous calls to financing, service and management and received messaging machines every time. No calls were returned except from salesperson’s personal cell. Called management several times to be fair and give them a chance to respond but received answering machines and no return calls. Never experienced such unprofessionalism in 40+ years of buying cars. Sad state of affairs. More