Kia of Bedford

Spot Delivery Scam I recently went to Kia of Bedford to purchase a car. I put down $1,500 and was told I was approved for a 2017 Kia Forte. I paid a car note to Kia (not I recently went to Kia of Bedford to purchase a car. I put down $1,500 and was told I was approved for a 2017 Kia Forte. I paid a car note to Kia (not the bank) and in April I wa told the bank denied my loan and I had to immediately return the car. Humiliated and confused I returned the car. They put me in a 2012 Dodge Journey and required me to put down an extra $500. When I asked if I could get my money back for the car note I was told no, the bank would not allow it, but I never paid the bank I paid Kia. After one week of having the Dodge Journey it began having extreme mechanical issues. I took it to Kia they kept for a couple of hours and told me to come get it because they fixed all issues. When I asked for the paperwork they said they mailed their only copy to me (still haven't received it). I asked to speak with the general manager multiple times and each time they gave me a different person. I still haven't received my money and I'm left with nothing. It may not matter to some but I have a child, I saved that money and I trusted Kia. This has been confusing, humiliating, and troubling. I just want answers, I have been taken advantage of and I truly believe other people, especially women and new buyers should be aware of this issue. After much research I found that Kia of Bedford is known for many awful things and should he exposed of it. They lied to the bank saying I put down $4,500 and that I made much more than I told them. When the bank figured that out it ultimately led to them denying the loan. It's not fair to me, I told them my information and for them to alter it to get a sale hurts me in the long run. My hopes is that eventually something is done and it doesn't happen to anymore people. More

Worst customer service Don't shop here , the worst customer service ever , we got approve the loan I got my own financing through my bank when I got to the dealership that r Don't shop here , the worst customer service ever , we got approve the loan I got my own financing through my bank when I got to the dealership that refused to take my bank approval although they are the ones I send all the papers to my bank, then I offer to pay the whole amount oh my credit card also I offer to pay the fees for the credit card company and they refused to sell me the car theywant me to go to their own financing, I drove 4 hours from Cincinnati, call the few times to speak to general Manager I've been told he is very busy to talk to me and it's supposed to the owner told him don't sell the car To. More

Best Experience in Purchasing a Used Car John Gorny was an excellent salesman. He was very energetic, funny, and very helpful. He went over every detail of the car. He worked with the GM Jame John Gorny was an excellent salesman. He was very energetic, funny, and very helpful. He went over every detail of the car. He worked with the GM James Clark to get me the deal that I had hoped for. John and James were very professional and made the transaction go smoothly. This was the best experience I have ever had purchasing a car. I will definitely go back to this dealership. More

Bait n switch Emailed salesperson the eve before I drove 70 miles to Kia of Bedford there reply word for word copy & Paste "I'm glad everything worked out! We do st Emailed salesperson the eve before I drove 70 miles to Kia of Bedford there reply word for word copy & Paste "I'm glad everything worked out! We do still have the 2013 328i available and ready for a test drive for you tomorrow morning. Here's our address: 18180 Rockside Road Bedford, OH 44146 When you come in, just ask for my Sales Manager Mike Hall, and we'll get you going right away. Any questions I could answer for you before you stop in?". I did just that and they sent some new guy out with the keys. I test drive the car, return and sales manager said do you want this car? A guy from michigan drove here for the car. I said yes I want it. They said ok come inside. I think I'm buying the car. They do not take deposits so first come gets the car. I'm obviously first. The guy from Michigan acts like a jerk yelling at them and they come to me in the sales office and say sorry we are selling to him because he has a certified check. I have a check and or I tell them my PNC bank is around the corner if they prefer certified. Mike Hall said sorry we are selling to him. I asked first come first serve? He said yes but they made out a certified check. Then why was it available to test drive? Really really bad place. Do not buy from these idiots. never been involved in a situation like this ever. Bad people who do not stand by there own rules. Buyer be ware. They would stab you in the back also. Buy it else where. More

Excellent Experience in Buying Used Car Traveled from Pittsburgh to Kia of Bedford to buy a used BMW428i Coupe following up on several phone conversations with Scott DeFabbo, Kia of Bedford' Traveled from Pittsburgh to Kia of Bedford to buy a used BMW428i Coupe following up on several phone conversations with Scott DeFabbo, Kia of Bedford's salesman. Found Scott to be friendly, open and honest. He handled the transaction smoothly and in a professional manner. I was impressed with Scott and the dealership in general and the manner in which they dealt with customers. A cut above. More

Pleasant experience with Mr. John Gorny my "Polish Prince", It was for sure my best experience to purchase my next new vehicle, Mr. Gorny came to my home to pick me up, he brought vehicle of my choice, new Kia It was for sure my best experience to purchase my next new vehicle, Mr. Gorny came to my home to pick me up, he brought vehicle of my choice, new Kia Soul, when he came to my home he took his time to show me the vehicle from A to Z, we went over all equipment and options, on the way back it we took freeway and some road so I can feel my new Soul, paperwork was ready when we came back to the dealer, to buy my new vehicle Mr. John made the process easy and simple, vehicle had full tank of gas with a nice shine to it, Mr. John gave me easy directions to get back home, I took roads only that took me back to my area around E 105TH and Superior, Once again I am very happy with Kia of Bedford Service, timing was very good and I made it home before dark, before I left Mr. Rick checked with me if my buying process was easy and smooth, my final answer is yes, By the way, if anyone looking for a Kia or used vehicle contact the dealer or Mr. John, he will be your guide to what to purchase, Thank you all Mrs. Adams E. More

New car purchase We purchased our new Kia Sportage AWD from Rob Bogus at Kia of Bedford in October. We could not be happier. The car is a dream to drive, especially in We purchased our new Kia Sportage AWD from Rob Bogus at Kia of Bedford in October. We could not be happier. The car is a dream to drive, especially in the snow. Rob was fantastic to work with. He went beyond the extra mile to get us the right car at the right price. There was no pressure at all. Just a great buying experience. Michele in Finance was also great to work with. I highly recommend this dealership and our salesperson, Rob Bogus. More

Professional yet caring service without pressure. I had issues with my credit. Milo Williams, my Sales Associate, assured me they would work with me. He was attentive, supportive and respectful. He di I had issues with my credit. Milo Williams, my Sales Associate, assured me they would work with me. He was attentive, supportive and respectful. He did not make me feel rushed or that he was doing me a favor. He was genuinely glad that I was his customer. When I met with the Finance Officer, Bill Gilmore, I expressed appreciation for his efforts to get financing for me. Bill thanked me! Very unique experience More

Buying another Kia Vehicle! After purchasing a Kia Optima five years ago I decided I wanted a Kia SUV. My experience with KOB has been awesome. I am now a new owner of a Kia Spo After purchasing a Kia Optima five years ago I decided I wanted a Kia SUV. My experience with KOB has been awesome. I am now a new owner of a Kia Sportage! Thank you Don for ALL your help and patience. More

Love the atmosphere and the sales floor was attentive Eugene my sales rep was very much was the reason why I wanted to purchase a vehicle he didn't play games I enjoyed my experience and Will recommend Eugene my sales rep was very much was the reason why I wanted to purchase a vehicle he didn't play games I enjoyed my experience and Will recommend More