Let me start by saying that I have NEVER taken the time to write a negative review. However.....This is by far the worse customer service that I have ever encountered at a dealership!! The last two vehicles that I have leased have been KIA Sorentos, which have been from different regions. I was excited to lease number 3. However, I was so turned off by the arrogant sales pitch, that I left determined to never go Kia again. To my error, I actually called them two weeks later to inquire about returning my lease. It literally took over 5 hours to get someone to answer the phone. Then the man that was being asked to get on the phone refused!! I could actually hear this rude employee "grumping" at the person trying to give him the phone. He kept refusing the call to answer my questions, stating for me to call back in two days. He kept saying tomorrow's Martin Luther King day and no one will be here to help. Again I pleaded to be able to just ask a couple of general questions. I could not believe that after spending over 5 hours to even get a human on the phone that no one would bother to Speak with me!! Really?! The call ended with me telling the poor person on the phone to forget it....I'll call another dealer to get the help I need. This dealership is definitely in need of professional development focusing on customer service!!!