Kia of Carson

Hart Sussman and manager sold me a damaged new Kia and refused to fix it! refused to fix it! More

Kabir was very professional and friendly. Has great knowledge in the car I was interested in, answered every question and very was patient!! Thank you Kabir 😊 Has great knowledge in the car I was interested in, answered every question and very was patient!! Thank you Kabir 😊 More

No accountability in returning calls. Costumer service. Ineficiente. Today I had a scheduled visit for un upgrading manufacturing recall. Costumer Service was unable to proceed due to Kia system down. he j Ineficiente. Today I had a scheduled visit for un upgrading manufacturing recall. Costumer Service was unable to proceed due to Kia system down. he just ask if we will like to reschedule. Very unprofessional!!! More

xxxxTIEST CUSTOMER SERVICE I HAVE EVER CAME ACROSS!! I took my 05 Kia Sportage here for a diagnostic test. RICARDO HERNANDEZ was my service advisor.. he informed me that there were two options for my car took my 05 Kia Sportage here for a diagnostic test. RICARDO HERNANDEZ was my service advisor.. he informed me that there were two options for my car problem. 1 was to change the CAMSHAFT SENSOR which may or may not be the problem which was fine because if that wasn't the case I would proceed with the second option as he referred to as a "engine breakdown" to look further into it. With that being said I was called because my car was ready 1/19/2022 from getting the sensor changed. NOT EVEN A MILE IN ON THE 405 FREEWAY IN 5pm TRAFFIC THE CAR STALLS ON ME! The reason why I am so pissed is because the car wasn't tested AFTER changing it to the new CAMSHAFT SENSOR!!!! My life was in dangered on the freeway !! I had a BIG xxx BIG RIG BEHIND ME WHO COULD'VE SMACKED ME FROM BEHIND!!!!!! If the car was tested after replacing the camshaft sensor you would've experienced it stalling on the service advisor and we could've moved forward with the next option the "engine breakdown". Speaking to RICARDO HERNANDEZ after the situation he was so nonchalant about it saying how the parts would be off market pieces and wouldn't be able to find. I have been calling FOR OVER A WEEK ABOUT MY COMPLAINT!!! I keep getting transferred to a voicemail to BRAD WHO IS THE SERVICE MANAGER!! I left voicemails and I now notice he has the audacity to change his voicemail from " IM HELPING OUT WITH OTHER LOCATIONS DUE TO COVID AND SHORT STAFFING" to "Please leave a voicemail with you name & date & time.. if it's an emergency please speak with Eric & someone else" so you can change your voicemail but not call the people back that left actual voicemail messages? nobody is buying a car like that where you can't reply back to a customer NOW GOING ON WEEK TWO! I do not feel like my matter is being taken seriously and I'm HIGHLY DISAPPOINTED WITH THIS LOCATION AND THEIR TRASH xxx CUSTOMER SERVICE. DO NOT GO HERE! More

Alberto was very helpful! Has great customer service skills. My father and I had a great experience overall at this dealer. We would recommend it to our friends and family. skills. My father and I had a great experience overall at this dealer. We would recommend it to our friends and family. More

THIS LADY RT HERE IS THE BEST I’VE EVER DEALT WITH BABY KEEP DOING WHAT YOU DO LOVE YOU AND STILL IN LOVE WITH MY GMC ACADIA. WISH YOU THE BEST OF EVERYTHING GOD BLESS‼️ KEEP DOING WHAT YOU DO LOVE YOU AND STILL IN LOVE WITH MY GMC ACADIA. WISH YOU THE BEST OF EVERYTHING GOD BLESS‼️ More

WOW I’m so excited to say that Davonna has sold my mother with a car that she loves Davonna did a wonderful so friendly next time I upgrade I’m definitely going to Davonna. with a car that she loves Davonna did a wonderful so friendly next time I upgrade I’m definitely going to Davonna. More

What can I say about Davonna she is simply amazing… Kia of Carson you guys have a great woman on your team of Carson you guys have a great woman on your team More

She was an absolutely gem with the truth and the assistance I needed. I would most definitely tell you to please wait to speak with her if she’s is busy. Patience is virtue and yes she’ll do it all assistance I needed. I would most definitely tell you to please wait to speak with her if she’s is busy. Patience is virtue and yes she’ll do it all to get you right. More

I was in the market to purchase another vehicle, so I chose this dealership because I always hear about them on KJLH and a few of my friends have had excellent experiences with them. Kia of Carson is one chose this dealership because I always hear about them on KJLH and a few of my friends have had excellent experiences with them. Kia of Carson is one of the most warmest and client-friendly dealerships I’ve ever experienced. Davonna is one of the most funniest and friendliest people I’ve worked with. She took the time out to explain to me my options and how the financing is broken down. I expressed to her that I needed a little more time to think things over and she completely understood and told me to take as much time as I needed without being forceful and pushy. That’s the kind of person I love to work with. Thanks Da’Vonna for the experience! More