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Kia of Carson
Carson, CA
2,516 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 9:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday 9:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday 9:00 AM - 4:00 PM
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Showing 2,516 reviews
July 01, 2026
Great customer service . Being a customer With Kia of Carson for over 15 years and I have always being treated like family from all the service personal and specially yuri S Being a customer With Kia of Carson for over 15 years and I have always being treated like family from all the service personal and specially yuri Sánchez . She’s amazing very knowledgeable and take care of my car needs More
by Estevanarias12
Employees Worked With
June 30, 2026
Just purchased my new ev6 a few months ago, finally had my first service. Luis villa assisted me. Service was fast my first service. Luis villa assisted me. Service was fast More
by STANJEE LEVI
Employees Worked With
June 30, 2026
Excellent service advisor. Had no problems or issues with this visit thanks to her. Thank you Kaitlyn! Had no problems or issues with this visit thanks to her. Thank you Kaitlyn! More
by jaaynicce14
Employees Worked With
June 29, 2026
We purchased our vehicle from Kia of Carson expecting the level of customer care that should come with such a significant purchase. Unfortunately, that was not our experience. On the drive home, husband n level of customer care that should come with such a significant purchase. Unfortunately, that was not our experience. On the drive home, husband noticed an overwhelming fragrance inside the vehicle. We later discovered a fragrance bar hidden in the car. Wife developed hives from removing it and has been unable to ride in the vehicle because the scent remains deeply embedded. We spent the next NINE days trying to reach and get assistance from Richard Landeros and Sales Manager Steve Shaban through multiple emails, phone calls, and voicemails. During one call, salesperson Tony repeatedly spoke over wife stating that she should have disclosed her allergies, despite her explaining twice that she did not know she had an allergy. We did not receive ONE response until NINE days after our initial reaching out, and only after informing the dealership that we intended to escalate the matter to Kia Corporate, and further. Day 11, we are still left asking for simple, reasonable answers: What fragrance or chemical product was placed in the vehicle? Why has it been so difficult to receive basic communication? Will the dealership acknowledge the inconvenience, time, and expense required to remove the lingering odor? Finally, fragrance should be a CHOICE. Many people have allergies, asthma, migraines, or chemical sensitivities, albeit unknown, and undisclosed fragrances can create health concerns, which is now something we are dealing with. Instead, we were sent a customer service survey on behalf of Richard Landeros stating: “if for any reason you cannot fill out this survey COMPLETELY SATISFIED and DEFINITELY RECOMMEND, please call me or our General Manager, Steve Shaban.” — That message felt at odds with the lack of timely communication and support we experienced. This could easily had been handled differently, professionally. After having to repeatedly seek assistance, we’re left with no choice but to share our experience publicly. We hope Kia of Carson will improve its communication and customer care so others don't have a similar experience. More
by Never again
Employees Worked With
Richard, Steve, Tony.
June 28, 2026
I cannot say enough wonderful things about Cristina at Kia. She consistently provides exceptional customer service and goes above and beyond to make every experience smooth, comfortable, and stress-free. Kia. She consistently provides exceptional customer service and goes above and beyond to make every experience smooth, comfortable, and stress-free. She is always attentive, takes the time to truly understand my concerns, and offers thoughtful recommendations that show her expertise and dedication. Cristina is incredibly knowledgeable, professional, and genuinely cares about helping her customers. Her kindness, patience, and authenticity make such a positive difference in the entire process. She has a way of making you feel valued and confident every step of the way. Thank you, Cristina, for your outstanding service and for always making each visit such a great experience. Your commitment and genuine care truly set you apart! More
by jaengascon
Employees Worked With
June 26, 2026
Tito has been the greatest good customer service very nice and polite walks you thru everything this man is 1000/10 highly recommended nice and polite walks you thru everything this man is 1000/10 highly recommended More
by Alehochoa
Employees Worked With
June 26, 2026
Kia of Carson is always my preferred dealer. Vanessa was very helpful and nice facility Vanessa was very helpful and nice facility More
by RIVERAJOSE781
Employees Worked With
June 26, 2026
Thank you Marisol for your great customer service. Keep up the good work . Super friendly staff. Keep up the good work . Super friendly staff. More
by qullar.l
Employees Worked With
June 20, 2026
I had an excellent overall experience getting the support and service I needed for my Kia Soul with Tiffany's help. She took her time and made sure all of my concerns were noted and address. I can recommend and service I needed for my Kia Soul with Tiffany's help. She took her time and made sure all of my concerns were noted and address. I can recommend working with Tiffany without hesitation. Thank you again! More
by LawSan
Employees Worked With
