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Kia of Carson

Carson, CA

Overview
Employees
Reviews
Vehicles
4.9
2,129 Reviews
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22020 Recreation Rd

Carson, CA

90745

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Showing 2,129 reviews

November 29, 2021

Amazing service from Kia Of Carson. Make sure you ask for Frankie..... He will definitely hook you up!! More

by cowboysfan310
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Macias
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November 29, 2021

I had a great experience at Kia of Carson. Jimmy was very knowledgeable and helpful. He was able to find me a vehicle that suited my needs. I highly recommend this dealership. Amazing service!! More

by Silvygonzalez6077
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Kdouh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 29, 2021

Frankie was amazing he helped me with everything. He was patient and not pushy he wanted to make sure I chose the right car for me. Me and my sister were very satisfied with his help. More

by S.Gonzalez62387
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Macias
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November 29, 2021

Great experience, sales staff was ver kind and patient. Didn’t feel any pressure at all like How most dealers nowadays are. More

by kimab
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Axume
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November 28, 2021

Absolutely recommend kia of carson bought my 2022 kia telluride the experience was great and good service also helped me with a good deal More

by rogeliolara548
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
FREDY HERNANDEZ
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November 27, 2021

Abdul was very helpful in helping me purchase my very first car. Thank you so much for your help More

by rochellealvarado43
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ABDUL SAMHAT
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AWESOME ELSAKHAWY
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November 25, 2021

Exlente servicio , beto me alludo a comprar mi camioneta y me explico muy bien todo , ahora estoy muy contento con mi sorento , exelente servicio y recomendar a mis amigo , con esta exelente persona beto vi More

by Rolando chan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BETO VIERA
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 24, 2021

Every single experience I've had was completely unacceptable. They don't call back when they say they will. That doesn't seem awful until you've literally waited for hours and have tried numerous t More

by L. Andrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yuri Sanchez, Luis Villa, Eric Espinoza
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Nov 29, 2021 -

Kia of Carson responded

I'm sorry that your recent experiences with us. Many dealers have been turning away customers due to challenges caused by the pandemic such as part delays, slower responses from Kia approving warranty work and staff shortages. We have opted to try to help everyone we can and sometimes, it leads to longer repair times. There are truly factors beyond our control that affect repair times. We are taking steps to improve our customer service and control what we can control. You may see our advisors on their phones because several of our programs are app based. Thank you for the feedback and we will continue to work on making improvments.

Nov 29, 2021 -

L. Andrea responded

Your response to my complaint only makes sense if it were related to this last service (rather, non service) that I had. Excuses only work for the people giving them. In this case that would be you. My experience with Kia of Carson dates back 5 years. I'm not sure how you blame the pandemic and/or shortages on those times? 4 times, exactly. But your response to me was very convenient for you. And it seemed to make sense, although, I know too much about the way you do business. The problem at Kia of Carson is a very serious one, and it is systemic. Every single person I've met at that dealership always points the finger to blame somebody else. Only to finish that sentence with, "It is out of our control"... Again, that is very obvious from your response to me and my review. I have never written a negative review to any business but felt if I didn't write this Review regarding Kia of Carson, it just wouldn't be right or fair. Other people need to know how negatively your business impacts everyday life. Also, I would encourage you and people reading this, to read all of the other reviews. I found so much of what other people said to be very, very true. As is my Review. It's honest and it's true. Your employees have a completely care-less attitude. It shows in everything they do. I've worked with Yuri on 3 occasions, all completely negative and just awful. I didn't write a review about those times and I should have. I never like to give any negative feedback, people have bad days. We are all human. And yet, on this last visit your service advisor, Luis, told me he would call me between 2 and 3pm when the car was ready. That was at 11am. Trying not to be pushy, I didn't call him until 4pm. I left a message, never received a return phone call and ended up going to the dealership. It wasn't until 5:30 that we got a call from Luis, and we were sitting in the waiting room at the dealership. I say we, because my brother ended up losing a whole day as well, not just me. I asked Luis directly why he hadn't called me between 2 and 3 pm as promised and he very casually said, "Oh, I got busy". And to top it all off, Luis told me that the repair would be almost $900 and you'd need the vehicle for a week. I ended up getting the repair done for $350, parts and labor included. And it was done in 40 minutes. So you understand, you had my car for over 6 hours only to tell me nothing had been done and give me a quote? Over 6 hours of waiting for a call and quote. That's is unacceptable. I've worked with so many people there at Kia of Carson, enough to know that new customers should never go to you for any reason. I originally purchased my vehicle from Kia of Irvine, and I have now moved to the service department at Kia of Garden Grove. Both of those Kia dealerships are and have been fantastic. Good Luck on your internal problems, because that's what they are. Inexcusable problems with your management, service and employees. This is an absolute case of BUYER BEWARE of Kia of Carson

November 23, 2021

I went to Carson Kia and The sells rep Prince H hooked me up with a great deal on my Telluride, I’m very happy with the service he gave me I would recommend to come with Prince he’s gonna hook you up More

by JOHNNY.GIPSON213
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prince Harfouche
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November 22, 2021

I walked in with no idea I could qualify for a new car but Eddie made it happen!! He was able to put me in a car that was accommodating for my baby and I. Thank you so much! I would definitely recommend t More

by brendamena07
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
EDDIE CHIM
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