Kia of Carson

Great Wow!.... Elena Reda was knowledgeable, helpful and gave My family and I the best customer service ever! Pleased with my 2020 beautiful Sportage. i Wow!.... Elena Reda was knowledgeable, helpful and gave My family and I the best customer service ever! Pleased with my 2020 beautiful Sportage. i would definitely return with Elena. Thank you!!!..... More

Super Helpfull Thanks Chris and Kia of Carson for making my 1st car buying experience so smooth and easy. Highly recommended to all my friends and family. Thanks Chris and Kia of Carson for making my 1st car buying experience so smooth and easy. Highly recommended to all my friends and family. More

Great service Kafir was very helpful and able to answer all of our questions. He was very attentive and made sure we were taken care every step of the way.... we go Kafir was very helpful and able to answer all of our questions. He was very attentive and made sure we were taken care every step of the way.... we got what we wanted at the price we wanted and he made sure we left with a smile in our faces. Thanks for all your help and for providing customers with a pleasant experience. More

Best car dealer ever Absolute pleasure will most definitely recommend friends and family if anyone needs a car this is for sure the place to go u will get a car Absolute pleasure will most definitely recommend friends and family if anyone needs a car this is for sure the place to go u will get a car More

Amazing Didn't know what i was doing and went by to see Eddie and he made me feel very comfortable at home. I felt he went above and beyond and made the car b Didn't know what i was doing and went by to see Eddie and he made me feel very comfortable at home. I felt he went above and beyond and made the car buying experience truly amazing. He was professional and friendly. I wish all car buying experience would be like this one. More

Pleasantly surprised I’ve been having car issues with my civic as of late, I have a couple of friends with Kia’s, so I decided to stop by Kia in Carson to looking around. I’ve been having car issues with my civic as of late, I have a couple of friends with Kia’s, so I decided to stop by Kia in Carson to looking around. At first I was scared of the thought of talking with a pushy sales person & feel pressed into buying something I didn’t want. I was approached by Eddie Chim. He was very friendly he asked a lot of questions like why I was in the market? What am I looking for in a car? Am I using it for work or everyday? I never felt pressured while talking with Eddie. I didn’t find a car that day, but when I do decide to finally give up on my old car. I will definitely go back and find Eddie, very genuine and was very interested in my needs and not just another sales person. More

Awsome Really took care of me considering my situation. Will not hesitate to send the next guy your way. Thank very much. Great experience getting a car Really took care of me considering my situation. Will not hesitate to send the next guy your way. Thank very much. Great experience getting a car More

Over priced attempted sale After waiting a month, I was told I could purchase my Telluride for 54,460. I built it on line and was quoted 47,640. I walked!!!!!! After waiting a month, I was told I could purchase my Telluride for 54,460. I built it on line and was quoted 47,640. I walked!!!!!! More

PLEASEEE READDDD!!!!!!!! Went to pick up my car after having 3 recalls and my car was DAMAGED! It scratches all along the back door of my rear passenger side! I went back and Went to pick up my car after having 3 recalls and my car was DAMAGED! It scratches all along the back door of my rear passenger side! I went back and spoke to DI THOMAS " service manager..he is the most RUDE, UNETHICAL and UNPROFESSIONAL "manager" Ive EVER met. He tried telling me it was an old scratch and that they weren't responsible for damages! I COULD NOT BELIEVE THAT!! He told me he would have his supervisor John Bolter call me Monday to see IF they would fix it! What do you mean IF!!! After arguing for 20 min he finally had someone buff out the scratches. When my car came back it still had scratches!!! I asked for a copy of the walk around inspection to did to my car when it was drop off and he refused. He said it was in "transit filing" which made no sense because I saw it in my file when the guy gave me my car!! He refused to give me his business card and the kia corporate number because he claimed he didn't know it! Being a 'service manager" you should know these things!! This is the SECOND time my car gets damaged after a service! I asked someone else for the corporate number and they were very quick to give it to me. I should've NEVER given them a second chance! I called corporate and filed a complaint and I've gotten legal advice! THEY CAN NOT DO THIS TO PEOPLE!! More

Service department I have 3 Kias in the family, bought over 3 years, when this was Car Pros Kia. I did that since they always took care of me. Since Trophy took I have 3 Kias in the family, bought over 3 years, when this was Car Pros Kia. I did that since they always took care of me. Since Trophy took over the dealership and renamed it, I’m sorry to say that this is a different place now. As you line up to enter the service area, you have sales walking the line “checking you in”. They either take a picture of your VIN or ask if you are currently an owner or on a lease. The same people will come up to you asking the same question while in the lobby. One of my vehicles has a check engine light requiring replacement of a part under warranty. I bring it in on a Friday for repairs, and after an hour of waiting, the power goes out in the facility. 3 hours later, find out that no work whatsoever was done. Bring it in a week later on a Saturday. My wife tells the manager that I would be here today. I show up at 7am. Knowing that it’s a 3 hour job, I wait until it hits the 4 hour mark. I was marked as someone who is waiting for the repairs. I’m told that it’s ready and wait for it to be brought to me. An hour later, I’m told that I need to speak with my service advisor. Find out that the manager pulled the service order from the advisor and removed the note that I was waiting! I’m close to 7 hours now of being at the dealership and told it will take a few hours to get this done. I ask to speak with the manager and am told that he has already left! How convenient! I will be reporting this to Kia Corporate and luckily I do know someone who works there. Sad to say that even though this dealership is very close to home, I will only come here from now on for my free oil changes. I will drive an extra 20 minutes and will be going to Garden Grove Kia from now on. More