Kia of Carson

Awsome Really took care of me considering my situation. Will not hesitate to send the next guy your way. Thank very much. Great experience getting a car Really took care of me considering my situation. Will not hesitate to send the next guy your way. Thank very much. Great experience getting a car More

Over priced attempted sale After waiting a month, I was told I could purchase my Telluride for 54,460. I built it on line and was quoted 47,640. I walked!!!!!! After waiting a month, I was told I could purchase my Telluride for 54,460. I built it on line and was quoted 47,640. I walked!!!!!! More

PLEASEEE READDDD!!!!!!!! Went to pick up my car after having 3 recalls and my car was DAMAGED! It scratches all along the back door of my rear passenger side! I went back and Went to pick up my car after having 3 recalls and my car was DAMAGED! It scratches all along the back door of my rear passenger side! I went back and spoke to DI THOMAS " service manager..he is the most RUDE, UNETHICAL and UNPROFESSIONAL "manager" Ive EVER met. He tried telling me it was an old scratch and that they weren't responsible for damages! I COULD NOT BELIEVE THAT!! He told me he would have his supervisor John Bolter call me Monday to see IF they would fix it! What do you mean IF!!! After arguing for 20 min he finally had someone buff out the scratches. When my car came back it still had scratches!!! I asked for a copy of the walk around inspection to did to my car when it was drop off and he refused. He said it was in "transit filing" which made no sense because I saw it in my file when the guy gave me my car!! He refused to give me his business card and the kia corporate number because he claimed he didn't know it! Being a 'service manager" you should know these things!! This is the SECOND time my car gets damaged after a service! I asked someone else for the corporate number and they were very quick to give it to me. I should've NEVER given them a second chance! I called corporate and filed a complaint and I've gotten legal advice! THEY CAN NOT DO THIS TO PEOPLE!! More

Service department I have 3 Kias in the family, bought over 3 years, when this was Car Pros Kia. I did that since they always took care of me. Since Trophy took I have 3 Kias in the family, bought over 3 years, when this was Car Pros Kia. I did that since they always took care of me. Since Trophy took over the dealership and renamed it, I’m sorry to say that this is a different place now. As you line up to enter the service area, you have sales walking the line “checking you in”. They either take a picture of your VIN or ask if you are currently an owner or on a lease. The same people will come up to you asking the same question while in the lobby. One of my vehicles has a check engine light requiring replacement of a part under warranty. I bring it in on a Friday for repairs, and after an hour of waiting, the power goes out in the facility. 3 hours later, find out that no work whatsoever was done. Bring it in a week later on a Saturday. My wife tells the manager that I would be here today. I show up at 7am. Knowing that it’s a 3 hour job, I wait until it hits the 4 hour mark. I was marked as someone who is waiting for the repairs. I’m told that it’s ready and wait for it to be brought to me. An hour later, I’m told that I need to speak with my service advisor. Find out that the manager pulled the service order from the advisor and removed the note that I was waiting! I’m close to 7 hours now of being at the dealership and told it will take a few hours to get this done. I ask to speak with the manager and am told that he has already left! How convenient! I will be reporting this to Kia Corporate and luckily I do know someone who works there. Sad to say that even though this dealership is very close to home, I will only come here from now on for my free oil changes. I will drive an extra 20 minutes and will be going to Garden Grove Kia from now on. More

Be aware this dealership I decided to update my review. This dealership is the biggest, but they have worst customer service! I purchased my car in November 2018. Sales person I decided to update my review. This dealership is the biggest, but they have worst customer service! I purchased my car in November 2018. Sales person promised to send me keys, manual and sd card with navigation and second key in 2 weeks. I already waiting 4 months, called 4 times, sent forms on their websites, promised to write bad review. Unfortunately, they do not afraid anything. I will file it to small court and fill write everywhere, including KIA More

Alvin Alabama is.the man Kia Carson is the place to go thepa3 ppl will take good care of you please see Alvin Alabama he takes very good care of u and your situation your in Kia Carson is the place to go thepa3 ppl will take good care of you please see Alvin Alabama he takes very good care of u and your situation your in very good man good bless his heart and be with him More

Great Service Rep Yuri is my service rep. She is very honest, thorough, and really cares about taking care of your car. She is the very reason I put Kia high on my list Yuri is my service rep. She is very honest, thorough, and really cares about taking care of your car. She is the very reason I put Kia high on my list regarding my next car purchase. More

Incompetence and condescension abound Finance manager Ammer was a nightmare to work with. Completely rude and incompetent, he failed to fill out important financing paper work despite indi Finance manager Ammer was a nightmare to work with. Completely rude and incompetent, he failed to fill out important financing paper work despite indicating that everything had been taken care of. Then magically everyone in the building became unreachable. Also the experience of buying a car here as a woman by myself was terrible. I work on my own cars, and yet I was treated like because I didn't have a man with me I was too dumb to know how to put the key in the ignition. Would not recommend this dealer to ANYONE. More

Thank you Danny and Jimmy! Tough, but fair negotiation. Both Danny and Jimmy had a great attitude and kept a sense of humor during what is normally a very stressful and lengthy Tough, but fair negotiation. Both Danny and Jimmy had a great attitude and kept a sense of humor during what is normally a very stressful and lengthy process. Both gentlemen very knowledgeable and pleasant to deal with. Love the new car and will definitely recommend these Car Pros to everyone. Robert More

Abbey is GREAT My sales person Abby was great. She was vert patient with the multiple offers I had received from other Kia dealerships. In the end, she matched and My sales person Abby was great. She was vert patient with the multiple offers I had received from other Kia dealerships. In the end, she matched and exceeded their offers. My next vehicle purchase / lease will be with your organization specifically because of Abbey. More