Kia of Carson

I set out to buy a Niro, and after submitting a quote request online, I was promptly contacted by Dallah. He was very straightforward with pricing and offered me a great deal. We agreed on meeting, upon request online, I was promptly contacted by Dallah. He was very straightforward with pricing and offered me a great deal. We agreed on meeting, upon arrival Dallah went through the numbers again and they were exactly the same as agreed. After the credit check, it didn't take a lot of time for Dallah to get the paperwork going into the Finance. The Finance representative, Ingris, was very friendly and professional. She didn't try to push any add-ons after politely asking if I wanted to hear about them and me politely refusing. The car price stayed the same on the contract, again, with no add-ons at the last minute. After Finance, I got the car delivery, with Dallah walking me through any question I had. Overall it was a A+ experience and I would definitely consider this dealership for my buying needs in the future. More

Alberto was real helpful and professional, my wife and I had a trully exceptional experience on the Kia Sorento that we bought. Alberto knew a lot of details about that car. That made us feel good about the had a trully exceptional experience on the Kia Sorento that we bought. Alberto knew a lot of details about that car. That made us feel good about the car decision that we made. More

Abby has been beyond helpful, she has gone above and beyond and has made my experience that much better. From the moment I inquired online to the most recent moment where she has made sure everything is beyond and has made my experience that much better. From the moment I inquired online to the most recent moment where she has made sure everything is going well with my car. If I could give her a 6/5 I would. Very great soul! More

Amazing location, with amazing staff! Worked with Rarou, Awesome, Hugo and most of all ALAN! Great experience, great staff, great dealing and we'll be back! I would highly recommend workin Worked with Rarou, Awesome, Hugo and most of all ALAN! Great experience, great staff, great dealing and we'll be back! I would highly recommend working with them. These guys make a deal happen! More

Cannot say enough wonderful things about Carson Kia and their employees! Worked with Rarou, Awesome and Peter in finance. Typically I dread the car buying experience but working with these guys was so simp their employees! Worked with Rarou, Awesome and Peter in finance. Typically I dread the car buying experience but working with these guys was so simple and enjoyable. They made my mom and I comfortable and actually listened to us in regards to price point. I am so happy I made my purchase with Carson Kia. More

Horrible Customer Service I dropped off my car Friday because I had a coolant leak. Later in the day I received a call from my service adviser Yuri stating that the problem wa I dropped off my car Friday because I had a coolant leak. Later in the day I received a call from my service adviser Yuri stating that the problem was with the radiator and it would not be ready until the following day. Not a problem at this point. The following day, as it approaches late afternoon I decide to call for a follow up because I have not received any word on my car. The girl that answers the phone at the service department asks who my adviser is, and when I state Yuri, she tells me she is not in but will transfer me to her partner. I get transferred but no answer. I call back and she once more transfers me, but again, no answer. I call back again and inform her that whoever she is transferring me too is not picking up, if anyone else can give me an update, at this point she gets rude, and states she will see if she can do anything but i might just have to call back Monday. I don't get a word in before she transfers me AGAIN to the extension that does not pick up. I am positive your phones have called ID because I called back 10 times (I have the call logs to prove it) and my calls were getting picked up and clicked on, or they were picked up so the phone would stop ringing but being set aside because I could hear the background noise but no one answer my call. I ended up calling in to the front reception and explained the situation and requested a Manager at that point,she put me on hold and then clicked on me. I called her again and she just said there is nothing she can do but transfer me, and cut me off mid sentence to transfer me to the service department that again answered and clicked. I was heading to the Dealer already when I finally received a call from someone, I was so mad I do not remember the name. She stated that the car was ready for pickup, no explanation, no apology, no anything. Why was this not told to me the first time I called? Why couldn't someone say, I am not sure, let me get a message to another adviser and they will call you back as soon as possible. BASIC CUSTOMER SERVICE SKILLS More

Great Experience! I had a 2017 Honda Pilot, which was in an accident and totaled from insurance company. Did some research and wanted to purchase the Kia Tulluride. Car I had a 2017 Honda Pilot, which was in an accident and totaled from insurance company. Did some research and wanted to purchase the Kia Tulluride. Carson Kia made the car buying experience easy. Thanks to Kabir, Tito and Art I was in and out in under 2 hours. Thanks guys for your hard work. More

Awesome people. The individuals who helped me with purchasing my new vehicle were attentive, polite, helpful , straight forward and prompt. They were very transparen The individuals who helped me with purchasing my new vehicle were attentive, polite, helpful , straight forward and prompt. They were very transparent and hid nothing from me like most dealerships do in order to line their pocket. More

Great Experience Super happy with my new vehicle, I love the mpg and all the features. So far the best car buying experience ever Thanks Chris for making everything po Super happy with my new vehicle, I love the mpg and all the features. So far the best car buying experience ever Thanks Chris for making everything possible. More

Excellent customer service Everyone has excellent customer service when things are going well, great customer service is truly revealed when things go wrong. They were able to t Everyone has excellent customer service when things are going well, great customer service is truly revealed when things go wrong. They were able to take their time and show us all our options for cars we were interested in. When in came time to finish paper work, they were backed up in the finance department. They could see that my wife was pregnant and tired and offered to finish the paper work later and have the car delivered to us. They went above and beyond to make car buying a great experience. On top of that, they had the best pricing of all the dealerships we contacted. More