Kia of Carson - Service Center

Quick and Informative Jessica had patience with me and informed me of the services I'd need to maintain my vehicle. Thank you for printing out the summation of services nee Jessica had patience with me and informed me of the services I'd need to maintain my vehicle. Thank you for printing out the summation of services needed. More

Service Joe, my service advisor, explained everything that was going to be performed on my car and made sure that i understood. Once my car was ready he revie Joe, my service advisor, explained everything that was going to be performed on my car and made sure that i understood. Once my car was ready he reviewed the multi point inspection with me. More

Scammers wasted my time. What's the point in making an appointment if you still have to wait 2 hrs. To top it off for nothing. They told me I had a nail the size of a staple o What's the point in making an appointment if you still have to wait 2 hrs. To top it off for nothing. They told me I had a nail the size of a staple on the outside of my tire and it couldn't be fixed so they wanted to replace it. Mind you just a month before they had told me the same thing was wrong with my other tire and I payed over $200 for a new tire. Well not this time. I told them (after being there for 2 hrs.) to put my tire on and I was going to take it some where else. Well after leaving I had 2 people look at it they said that it could be patched up. I took it to America's Tires and guess what...I didn't have to pay a dime. They fixed it. That is the last time I am going there for anything else besides the free oil change that I get for my vehicle. I bet nothing was wrong with my last tire. Won't happen again. They were unorganized, making an appointment was a joke and they try to scam you for your money. It's not even worth giving them 1 star. HORRIBLE!!! More

Customer Service Yuri, Lily and Keivan were very attentive to my needs and always with a smile. These employees represent what customer service should be. They are tru Yuri, Lily and Keivan were very attentive to my needs and always with a smile. These employees represent what customer service should be. They are truly assets to your Kia operation. Yuri is my favorite and I always request her services. Special thanks to the mechanic that serviced my vehicle. Too often we forget about the mechanics and the work they do to keep us operable and safe on the road. More

They sold me a nice 2011 Ford Fiesta Lemon I bought a nice 2011 Ford Fiesta Lemon. The dealer should have never sold such a car knowing that it had recalls for transmission. We bought the ext I bought a nice 2011 Ford Fiesta Lemon. The dealer should have never sold such a car knowing that it had recalls for transmission. We bought the extra care package which is worthless since they make it difficult to know what is covered and after requesting the contract via mail, they never sent it. Sounds as fishy as selling a car that has recalls. I experienced 3 failures already. The Ford dealers won't fix the problem. The dealer who sold me the car won't fix the problem either since it is a manufacturer deffect. The extra repair coverage i bought for almost 3k is a pure rip off. I trusted the dealer because of their rating and I trusted American cars. Biggest mistake ever. Thank you for all the trouble. May you be rewarded for what you have done. More

Carpros Kia of Carson, California RUN do NOT Walk..The WORSE Car Service in History. I am so tired of their excuses...noone calls you back. They talk over you. Check out my yelp review RUN do NOT Walk..The WORSE Car Service in History. I am so tired of their excuses...noone calls you back. They talk over you. Check out my yelp review..RUN RUN...Do Not buy a car or service your car here. This is my second lease from them. First one was smooth sailing..my current lease has been nothing but a nightmare fro start to now. T More

AMAZING FIRST TIME COMING TO KIA SERVICE DEPARTMENT, I WAS GREETED BY YURI SANCHEZ, WHO MADE ME FEEL AT HOME, FROM OFFERING, THE SHUTTLE SERVICE, TO FRESH FIRST TIME COMING TO KIA SERVICE DEPARTMENT, I WAS GREETED BY YURI SANCHEZ, WHO MADE ME FEEL AT HOME, FROM OFFERING, THE SHUTTLE SERVICE, TO FRESH COFFEE AND DONUTS. SHE ANSWERED ALL OF MY QUESTIONS VERY PROFESSIONAL AND ALWAYS HAD A SMILE ON HER FACE YURI I THANK YOU FOR AN AMAZING EXPERIENCE,🤗 I WILL BE BACK More

Very positive. I just want to say that I was lucky that day I came to look for a car and met Shawn James. He is a great person and really helpful with what I need. I just want to say that I was lucky that day I came to look for a car and met Shawn James. He is a great person and really helpful with what I need. More

Scam artists A month ago I took my 2013 Optima in for service and to have the parking lights fixed. The parking lights were out on both sides. After having my ca A month ago I took my 2013 Optima in for service and to have the parking lights fixed. The parking lights were out on both sides. After having my car for two days, the parking lights were still out. After having 2 different service department employees also check to verify that the lights were infact still inoperable...the mechanic changed the bulbs. One month later I am in the service depatment again...the right side headlight is out...according to KIA I was in a car accident or something....I had someone else work on the car....and of course my extended warranty covers nothing....KIA of Carson will rip you off if you let them More

Longest oil change of my life Not many good things to say. I had an 8:30 AM appointment this morning. I arrived at 8:15 AM and had to wait in my car for 30 mins. They finally took Not many good things to say. I had an 8:30 AM appointment this morning. I arrived at 8:15 AM and had to wait in my car for 30 mins. They finally took my car at 8:45 AM and they've been changing the oil for an hour and 15 mins now. The service advisor checked with me to see if I wanted a car wash. I declined. Not sure what the hold up is. Most places can do an oil and filter change in 30-45 mins. More