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Kia of Carson - Service Center

Carson, CA

4.8
514 Reviews

514 Reviews of Kia of Carson - Service Center

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August 05, 2022

If I could give no stars I would’ve Kia of Carson is the worst dealer they have bad customer service I took my car for maintenance and left with a check engine light not cool at and I tried speaking to bot More

by Joseph Salazar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bradley (manager) Luis (Technician) ERIC (service manger), Eric Espinoza
June 09, 2022

Terrible worst dealership ever. Takes about 4 hrs for an oil change and seems like a lot of people are just on their phone doing nothing. Highly recommend not coming here for any More

by Johnny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vanessa Ortiz
April 17, 2022

Took our brand new car in for an oil change. Got it back with the car shaking and the check engine light on. These guys are a complete joke. Then they gave us attitude like it was our fault. More

by CerritosKiaNeverAgain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Espinoza
April 10, 2022

They couldn't program a key fob for me, but charged me $190.00 anyway. The service mgr says, "I have to change for the technician's time". xxxx, the technician is an employee and I am sure he/she doesn't More

by sal avaria sr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Louis
February 28, 2022

One of the worst places in the world. I wouldn't recommend the service dept. to anyone. Go elsewhere to buy and service a vehicle. 2017 Kia sorento. One of the worse experience I've had i More

by rhonda.r.gay-hendricks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tito Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isamel Rios, Will(General Manager), Eric Espinoza
February 04, 2022

xxxxTIEST CUSTOMER SERVICE I HAVE EVER CAME ACROSS!! I took my 05 Kia Sportage here for a diagnostic test. RICARDO HERNANDEZ was my service advisor.. he informed me that there were two options for my car More

by Amber Mitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
RICARDO HERNANDEZ AND BRAD THE SERVICE MANAGER , Eric Espinoza
February 04, 2022

She was an absolutely gem with the truth and the assistance I needed. I would most definitely tell you to please wait to speak with her if she’s is busy. Patience is virtue and yes she’ll do it all More

by Osmin.velasquez
Recommend Dealer
Yes
Employees Worked With
DAVONNA SUTTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2022

DON’T GO HERE!! After months of dealing with a engine recall I finally pick up my car that now has 3 large scratches on the back bumper and when I get into my car it has Burger King wrappers and receipts More

by Lauren
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Eddie Lopez Jesse, Brad
January 05, 2022

This place is a complete joke of a dealership. Complete dishonestly, lack of ownership or responsibility. If you're looking for a better customer experience, head to the many other Kia Dealerships in the a More

by scottj
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Will Amiri
January 04, 2022

Not enough 0 to give the service of this place. The supervisor down in the service department sucks. Their jivers all around. Contacting the better business bureau behind this establishment. More

by Rhonda Hendricks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Israel Rios
Feb 22, 2022 -

Rhonda Hendricks responded

Kia of Carson. Do not cater to their customers. They do not try to help. I’ve been without transportation since since 11/22 and they haven’t once offered to help me with a loaner car at all. I’ve been struggling to get to work on a daily basis. All I get is an update on Friday afternoons that my engine is still on back order. I’m currently paying a car note and high insurance on a car I currently do not have. SMH. I need a Corporate manager to reach out to me.

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