Kia of Cerritos

From the beginning, my experience was difficult. My service advisor, Michael Tatum, was dismissive of my concerns and gave me a hard time when I initially brought my vehicle in. I repeatedly reporte My service advisor, Michael Tatum, was dismissive of my concerns and gave me a hard time when I initially brought my vehicle in. I repeatedly reported abnormal suspension noises, but I was told multiple times that the sounds were “normal,” and there was reluctance to properly address the issue. Eventually, repairs were approved under my warranty, and I was informed that multiple components including the front and rear struts, control arms, and a motor mount had been replaced. However, after continuing to experience the same issues, I took my vehicle to another Kia dealership for a second opinion. At Kia of DTLA, a third diagnostic confirmed that the parts that were supposedly replaced did not appear to have been changed. At that point, I returned to Kia of Cerritos and spoke personally with Eli the service manager. After reviewing my concerns, he arranged for my vehicle to be towed back to the dealership for further investigation. Due to the inconsistency between what was billed under warranty and what was actually performed, this situation raises very serious concerns about the integrity of the work completed. I have already reported this matter to Kia America corporate as well as the California Bureau of Automotive Repair for further investigation. If this happened to me, it is highly likely that other customers may be experiencing similar issues, and I believe this warrants a thorough internal review of service practices at this location. More

BUYER BE AWARE. .STAY AWAY FROM THIS DEALERSHIP.. This is the worst service I have ever received. They want to charge $269.00???? for walking into the door on a so c .STAY AWAY FROM THIS DEALERSHIP.. This is the worst service I have ever received. They want to charge $269.00???? for walking into the door on a so called diagnostic fee? Even if the repair is only $100??? I Bought a brand new Kia Forte 5 in 2015. In 2025 June my engine broken down and they replaced in with less 85,000 miles on it. Since then I have had all kind of issues with elected systems. Gas gauge say gas is empty when I just filled up, Engine light goes off and on periodically, yesterday my air bag light came on and off. 2 YEARS AGO I TOOK IT CERRIOTS FOR AN OIL CHANGE, BUT COULD NOT PICK UP CAR ON A FRIDAY SO ON THE FOLLOWING MONDAY I PICKED IT AND NOTICED MY SEEMED LOW I CHECKED MY MILAGE AND SOMEONE HAD DRIVEN MY CAR BEWEEN 50-100 MILES. TALKED TO MANGER AND AGREED TO A FEW OIL CHANGES STILL NOT DONE...I Should have made a police report. Today service manger Eli was rude want to change close to $ 900 to diagnose Engine light, air bag light, and gas light??? I was told 8 months ago when they changed the engine that there was a 1 year warranty, along with the extended 150,000 mile or 15 year from Kia because of all the issues they have had with the engine. I wish I never bought a Kia they look nice, but everything is cheap. I have a 2011 chevy Equinox with over 200,000 with less issues then kia. More

Stay away from this (KIA Cerritos) Dealer! I have purchase a Kia Sportage 2023 with 0 miles on it and the first problem that i have find out is the car have problem on the air ventilation syst I have purchase a Kia Sportage 2023 with 0 miles on it and the first problem that i have find out is the car have problem on the air ventilation system (bad odor coming from it) I did let the service staff about it and let the car on service for 24hs they just put some cleanner deodorant on the system and say it was resolved, but that just did work for a couple of days and back to the same, I did let the staff know and they say it was nothing they can do about it. Second problem came with the front brakes they start shaking bad, i took the car to the dealer with approx. 12K miles on it let the car there for what they say 2 days; a week 1/2 pass no calls from them, i did call the service personel and they told me that my car was ready a couple of day ago (again call them for updates because they wont). On Dicember 15th 2025 approx. the car has 24K miles approx. and it start making bad noise on the front of it i decide to take the car to the dealer on Dicember 29th and got received for a service person with lack of manners (Gerardo) I did explain the problem and left it there a week later I did call Gerardo to find out what was happenning (because they dont call you) and he said that the car was not checked yet because they were busy. Couple of days pass and they told me it was a problem with the timing belt that they will take care if it but have to order the parts and it was in backstock so i have to wait. on January 19th approx. after I call them NO answer, let them a message, a new person from kia (eddie) left me a text saying they receive the parts of my car and hopefully will be ready Friday the 23rd (January 2025), Friday came and pass and nothing I decide to call them January 26th and got received by a a person with bad manners, rude (Elizabeth) I did ask to please give me the contact information from the manager and she just decide in the middle of the conversation to transfer my call to service departament witch of course didnt answer and just let me leave a voice message, then minutes later a nice lady from Kia cerritos contact me and did told me that eddie kia's service staff will contact me; Today January 27th eddie did left a text message saying they are working on the car and they are waiting for one part and car will be ready this Friday 30th 2026 ( "to be continued"). At this time just got to the conclusion of this is my first and LAST car that i would buy from KIA. More

I would like management to know what a great example of how a "Service Advisor" is supposed to do his job. I unfortunately had to have an engine replaced for burning oil. Micheal Tatum is who I'm talking a how a "Service Advisor" is supposed to do his job. I unfortunately had to have an engine replaced for burning oil. Micheal Tatum is who I'm talking about. He explained to me the entire process an assisted me every step of the way. We even spoke on his off day. It's not an easy process and yet he made me feel comfortable the entire way. Even the rental car that he set up for me went smooth. KIA you've got an outstanding employee working for you. Robert Heffernan 2017 Kia Sportage More

My Girlfriend took my Kia in for an oil change with a coupon. It's a coupon that is on Kia of cerritos website. They not only did not honer the coupon but up sold the oil change to the tune up charging coupon. It's a coupon that is on Kia of cerritos website. They not only did not honer the coupon but up sold the oil change to the tune up charging her an extra $80.00 when I asked the service advisor why I have to pay the extra. He said Your friend signed up for the extra package. the oil change plus tire rotation. So Thanks Kia of cerritos if charging customers an $89.00 for tire rotation. Stay away from the service advisor Travis Inkster. He is a true douch bag. And looks like a crook. More

BLUF: Poor Service and Follow up process at Kia Cerritos. I leased a 2025 Telluride on 4/18/25. The sales rep was helpful, but the car was delivered with a missing rear wiper and not fully cleaned. He prom I leased a 2025 Telluride on 4/18/25. The sales rep was helpful, but the car was delivered with a missing rear wiper and not fully cleaned. He promised it would be taken care of, but later I found he no longer worked there. The service team had no communication, and I had to follow up multiple times with service rep (Shauna). Despite the appointment clearly stating the need to replace missing parts, the service rep was unhelpful and showed no urgency of professionalism. The issue was eventually addressed, and Shauna apologized the delay of the process. However, the car was still not cleaned as promised. I really hope Kia Cerritos can provide better customer care when I arrive there. Anyway, there was no follow up or survey was ever sent. Based on speaking friends, this seems to be a recurring issue tied to poor management. Disappointing experience overall. More

An alignment was done on my last visit at this establishment. My car is shaking at a certain speed and this started to happen right after I took my car out. An order for a plastic part for my car establishment. My car is shaking at a certain speed and this started to happen right after I took my car out. An order for a plastic part for my car was placed by this KIA dealership. But I never received an update when I could show up and take it. More