Kia of Cherry Hill

On Thursday July 14, 2005, my husband and I went to the Cherry Hill Triplex in Cherry Hill, NJ to see if we could trade in our 2001 Jeep Grand Cherokee for something smaller and newer.<br><br>We eventually Cherry Hill Triplex in Cherry Hill, NJ to see if we could trade in our 2001 Jeep Grand Cherokee for something smaller and newer.<br><br>We eventually were able to come to terms with the dealer and agreed to take our new 2005 Liberty Sport home that night.<br>One of the keys for the Sport was missing and presumably lost, but we were told to bring the vehicle back the following morning to have it detailed; upon which time we would receive the second key.<br><br>I took the car over on Friday and was given a story that someone had indeed lost the key and that they were trying to track it down. For that I waited 90 minutes. I was asked to wait until Monday July 18; at which time a representative would call and I could pick up the second key.<br><br>I received a voice mail at 10:14 am Monday July 18th stating that I could come by and get the key. I was at my job at the time but went to the Cherry Hill Triplex at approximately 11:45.<br><br>At that time I was told that I would not be given a new key because it would cost the dealer money and that if I waited “5 or 6 minutes” everything would be worked out.<br>Finally at about 12:30, after asking many times what the status was on the key, I completely lost my temper in the showroom. I admit it was not the most civil thing to do but my time is as valuable as the next person’s.<br><br>I was only there to pick up a key – I did not show up without warning – I was called.<br>The sales manager then took me to a small office and tried to imply that all of this was my fault and that it was a Monday morning, they were busy, I was being unreasonable and that I should just wait. He also berated me for blowing up in his showroom and that I embarrassed him.<br>Only when the General Manger of the Cherry Hill Triplex heard me yelling, did he come out, ask what the problem was and ordered the sales manager to cut the key.<br><br>That’s all I wanted…<br><br>I certainly and greatly appreciate the help of the General Manager, who I only know as John. He stepped in and took control of a situation that was ridiculous, infuriating and insulting.<br><br>We did not purchase the most expensive car on the lot, but I would expect the same respect that we received when we purchased our original Grand Cherokee.<br>If I had been told that it would have been a half hour or so wait while they cut and programmed the key that would have been quite acceptable.<br><br>Instead, I was given the runaround by the sales manager and treated like a naïve and gullible woman.<br><br><br>I am not asking for anything from Jeep or Cherry Hill Triplex, I just wanted my experience to be documented. But there is no reason why I had to wait for exactly (1) hour for a car key.<br><br>Our temporary tags expire on August 8, 2005, I certainly hope that Cherry Hill Triplex Jeep does a better job at obtaining our new plates and notifies us in a timelier and more organized manner than they did for something as simple as a car key.<br><br>I will say that this is and will be my only business with Cherry Hill Triplex Jeep.<br> More

I had a similar bad experience to several of those I have read listed on this site. The Triplex has now boosted its audacity in claiming $10,000 for ANY TRADE-IN. When I called in they said "Oh yes, it's fo read listed on this site. The Triplex has now boosted its audacity in claiming $10,000 for ANY TRADE-IN. When I called in they said "Oh yes, it's for real!" When I came in the first salesman said "Oh yes, it's for real." I actually sat down with a Manager straight away to talk numbers. And if I can give him credit for anything positive, it was that he didn't waste too much of my time. I knew what I wanted and explained it clearly. I knew it sounded too good to be true - $10K trade-in toward a new car. The way he explained it Trade-in ALLOWANCE (not trade-in cash?) is the term they use which allows them to simply inflate the price of the car by as much as $10k, and leave the cash buyer with NO BENEFIT WHATSOEVER! He tried to explain something about how this still does benefit the "Sub-prime borrower". Whatever! I left, shaking his hand and thanked him for explaining the SCAM. I find it AMAZING that advertising so BLATANTLY deceiving is allowed. And it works, the place is always packed. Packed with vultures and prey. I don't know how they sleep at night. Especially the guy in the commercials. Although I expect half of the salesmen there are so stupid that they don't even understand the huge scam. More

I RATE THEM AT A BIG ZERO!!!!! I was called back from a I RATE THEM AT A BIG ZERO!!!!!<br>I was called back from a manager at the dealership a few days after I left the first time - you can see my review fr I RATE THEM AT A BIG ZERO!!!!!<br>I was called back from a manager at the dealership a few days after I left the first time - you can see my review from 6/13/05. They asked why I did not buy a car from them. I told the person the whole story and said I was upset and felt that they should not do business. He said he was sorry and then continued to say he would like me to come back and buy the car and for what I had said it should be with the rebate and the money down on the car. I thought about it a few days and he called back and asked if I was interested. I said I was if there is no xxxxxx business with the deal. I did not want to get there and have the same thing happen. WELL - I got there and they showed me the car I orginally wanted, Clean and ready. I went in to do the paperwork. They did the credit check again and came out saying since I do not have perfect 100% credit they could not give me the car at that price and that deal. OK I was going to get the car the week before for the ridiculus high price with out a credit problem but not at the good price it should be at. So again - I was getting screwed. I asked to speak to the manager that I talked to over the phone - because I was told by that manager - LUKE - that this deal was good and I would drive home with the car - I was told LUKE was busy - well, I saw him sitting at a desk looking over and he did not look busy. They just wanted my back to rip me off again. Well, I am not stupid. I left again - very pissed off. I WILL NOT DO BUSINESS WITH THIS PLACE and I SUGGEST NO ONE ELSE DO BUSINESS WITH THEM - THEY SHOULD BE SHUT DOWN. I hope these sales people can sleep at night knowing they are thieves and liars.<br> More

I went there to buy a car because I was told I would get $8000 for my trade in - I test drove a few cars, decided on on eof them. A 2005 Kia Sorrento that was listed on the window for $24, 521. We went insi $8000 for my trade in - I test drove a few cars, decided on on eof them. A 2005 Kia Sorrento that was listed on the window for $24, 521. We went inside to do the paperwork. They had written on a piece of paper $8995 for my trade-in. And a $2500 rebate for the car. I still owed $4944. So with the trade in I should have $4052 left for a down payment on the car plus the $2500 rebate - should bring it to $6551 off the $24,521 price tag for the car. The final price for the car should have been $17,970 - but I looked at the paperwork closely. The price of the car went from $24,521 to $35,320 - they basically added the $8995 for my tradein and the $2500 rebate to the price of the car. Theives, they are. I brought it to the sales persons attention - he then went and got a manager. The manager a crossed eyed nasty man, then came over saying they are no ripping me off and tried to explain the pricing - which made no sense. I told him I know my math and know that this is not a reasonable price for the car. He then started getting cocky and nasty - I then said I am done here and would like the keys to my car that I was going to tried in - that I was not going to do business here. He relented on giving me my keys and continued on being rude, I had to ask for my keys 6 times before he got up to get them - before he wnet he said I was being rude to him and he did not appreciate it - I got a bit stern in my voice because I was pissed that I had to ask for my keys that many times - Actually the only reason why I think he finally got me my keys is because I grabbed my cell phone and was ready to dial 911 for the police. He then gave me my keys and said I was be stupid for no taking the deal and that I was wrong for telling him he was ripping me off. Well, anyone to see that a car with a sticker price of $24,521 does not go up in price with rebates and trade in. They reall are crocks, theives and rude people - they shoul dbe shut down. This should be illegal. DO NOT GO THERE - TELL EVERYONE NOT TO GO THERE. More

Our first purchase was July 03 - my husband and I purchased a 2000 Dodge Grand Caravan SE. We've owned mini-vans in the past but nothing compared to this Golden Beauty. Our sales employee, Dave was purchased a 2000 Dodge Grand Caravan SE. We've owned mini-vans in the past but nothing compared to this Golden Beauty. Our sales employee, Dave was upfront from the get-go. What is it your looking for today, and what kind of payment are you looking for. Now, if you ARE there with those two pieces of information, Dave will find something in his inventory that fits your needs. Dave is very personable & sincere and you feel completely comfortable. Even the rest of the sales employees & managers are very friendly even though your not their customer; the comraderie at Cherry Hill Triplex is commendable and this why now we also own a 2002 KIA OPTIMA & a 2004 Mitsubishi Endeaver (which is out of this world). We are completely happy and know when our next daughter is ready for her own vehicle; we can depend on Dave Keegan at CHERRY HILL TRIPLEX. <br><br>You all keep up the good work as your CUSTOMER SERVICE LEVEL IS IN TOP FORM. ( and that comes from 20yrs+ of Cust. Svsc. Mgrmt. experience)<br><br>Thank you Cherry Hill Triplex and DAVE KEEGAN for all that you have done for the KELLER FAMILY.<br><br>JOANN & RON KELLER, LOGAN TWP, NJ 08085 More

aaahhhhhhh Where do I start? My nightmare started well over 3 years ago with this dealership! After many years of wanting a new 1st time car I got a 2002 Eclipse GS. I was so excited and it only had 10 over 3 years ago with this dealership! After many years of wanting a new 1st time car I got a 2002 Eclipse GS. I was so excited and it only had 10 miles! I spent 3 hours on a Saturday working numbers and was promised a deal. I sold my current car and went to the dealership that Tuesday. To my surprise, my salesman was fired for misquoting me and others. After many tears and no car I had no choice but to sign for a ridiclious deal! <br><br>So I cruised around back and forth to Rutgers trying to get over my high monthly payment. After 3 months, my transmission was slipping. I was told by service that the wrong transmission fluid was put into the car and they flushed it out and refilled the fluid. I picked the car up on a Sat. and 1 hr. later, trans was slipping again. Once again, took car back Monday and fought to get atleast a comparable rental car for I had a base model neon which was not worth my $405 payment a month! Little did I know that I would have the rental car for 3 WEEKS! I had to keep calling service to check the status of my car which I was given the worst excuses ever. After 3 weeks they said I needed to pick up the car and drive it 400 miles to get the new trans fluid thru it. My reply was figure out how the factory got the fluid thru b/c my car only had 10 miles on it when I bought it, not 400! I demanded an engineer to look at the car and it was finally "approved". CH Triplex said they had to convince the eng. to agree to a new transmission. At this time my sunroof motor was also poorly functioning. <br><br>Once the new transmission was installed the car ran smoothly but the sunroof was still not working properly. Three months later $400 was taken from my checking account!!!! It was from the rental car co. b/c the service Mgr never paid the rental car bill, he stole the money!!! Needless to say, he was fired and I had to tell my whole story to a new Mgr. Three months later, that new mgr. was fired also and I had to retell my horror all over again to a 3rd Mgr! <br> <br>I filed a complaint early on with Mitsubishi Motors and was promised a FREE monthly payment for all my troubles. Thank the lord I was smart enough to write everything down!!! After I did not receive the FREE monthly payment I took my case to Lemon Law Lawyers in CH, NJ. Amy Cox was my savior. Mitsubishi tried to fight me and after 10 months they ended up settling out of court & offered me a refund of $5000 but I also had to keep the car. I accepted the deal to stop my 2.5 year long headache with this car! The car is now 3.5 yrs. old and here are my troubles still: Sunroof NEVER fixed, passenger side power window motor broken, AC broken, trunk latch never worked properly, and so on! <br><br>Please, I beg all of you who consider this dealership......DON'T GO THERE!!!!! I have seen their bogus $89 and $8000 commercials. I went to college with one of the "actors", it was a gig not a real testimonial. <br><br> More

My husband and I left what we were told by Chuck was a "completely refundable" $500.00 check with Chuck, who was to look for a 2005 Grand Caravan, Dark Blue or Maroon, with all the features we both had co "completely refundable" $500.00 check with Chuck, who was to look for a 2005 Grand Caravan, Dark Blue or Maroon, with all the features we both had copies of AND he was to measure in inches the space in the far back of the vehicle he did have on the lot. My husband needs an electric scooter to get around, being 100% disabled, and Chuck was told it was necessary that the scooter fit in the back. Although he did call telling my husband he could not get the color(s) we wanted, demanding we choose another color, he never bothered to measure the back and give me the length and width. Although he had assured me the check would not be cashed IT WAS CASHED THE NEXT REGULAR BUSINESS DAY AFTER I GAVE IT TO HIM ! That was January 18th. It has been six (6) weeks and we cannot get our money back. We have gone back to see Chuck; he did nothing but argue with us - acted very insulted that we bought elsewhere; we were told the "manager is out right now, but will be back Monday". We have called and left all our info at least 10 times with one person or another. No one has had the decency to even call back. Some of them actually respond with "I don't know the manager's name."<br>Give me a break. This is five hundred dollars of our money ! <br>The BBB is getting a report from this family. I would never send anyone to this car dealer. More

i bought my 04 jeep liberty from there and never again will i buy at this dealership. i had a service contract on the jeep for free oil change for there dealership and i was told and so was my roommate th will i buy at this dealership. i had a service contract on the jeep for free oil change for there dealership and i was told and so was my roommate that came with me that we can get the oil change done in pa where i live since there was no way i would be able to get to jersey every other month to get the oil change done there. and they would give me the money after the oil change was done well year later i am still fighting with them. also for inspection on the truck i was told to get that done in pa and they would pay for it and of couse they are not.<br>IF YOU TELL SOMEONE THAT YOU WOULD PAY FOR SOMETHING AND THEN YOU DO NOT I FEEL THAT IS THE WORST KIND OF DEALERSHIP. THAT MEANS I CAN NOT TRUST ANYTHING YOU TELL ME. I WILL NEVER BUY FROM YOUR DEALERSHIP OR TELL ANYONE TO BUY FROM YOUR DEALERSHIP. I AM SORRY I EVER WENT THERE. THEY ROB YA INSTEAD OF HELP YA.<br>MB More

This place is horrible. My wife and I bought a car here 1 1/2 weeks ago. They kept us there for over 6 hours while they "Tried to get us approved" Once I threatened to leave, they came out and said we were a 1/2 weeks ago. They kept us there for over 6 hours while they "Tried to get us approved" Once I threatened to leave, they came out and said we were approved and could take the car home. This was a Friday. They told us to come back Monday to sign all the papers. When we went back, they handed us papers with a payment that was almost $70 a month more than we were told on Friday. So once again I told them to take the keys back and keep the car. After about 15 minutes of going back and forth they came to us with the payment we originally were told. Then we started discussing items that needed to be taken care of like water in the tail light, missing ashtray, vibration in the front end and a crack in the windshield. They had us bring the car back last night to take care of all the work today. The salesman called me around 6:00pm tonight and said everything was done to come pick it up. When we got there, the only thing done was the tailight was replaced. When I asked the salesman about it, he turned around and went and got a manager. The manager told me he had no idea what was done to call him the next day and he would find out. I told him I wanted to know what was done before I leave and I wanted a receipt. He told me not to tell him what to do. Then told me to take my F*in car and get off his F*in lot and never come back, as he proceded to stick his finger in my face. When I told him not to stick his finger in my face, he then unbuttoned his jacket and asked me what I was going to do about it. Then said he was going to call the cops if I didn't leave, so I told him to go ahead. He then asked me to come into his office without my wife, like I am that stupid.<br><br>I then got the original manager we were dealing with and had a nice calm talk with him. He claims he will take care of everything for me on Friday. I guess we will see. Needless to say, I would NOT recommend this place to anyone. In fact, we are seeking to file a complaint with the President of the company, the BBB and possibly the Cherry Hill Police. I am even thinking of talking to a lawyer. If anyone else has had a similar experience and would like to join forces, please let me know. This place and their rude employees should not be allowed to continue doing business this way. More

We dealt with Josh on the phone, John Allen was our salesman & "steve" was the "salesmanager" though we have no proof of his last name. During our visit there we were verbally harrassed, humiliated & I salesman & "steve" was the "salesmanager" though we have no proof of his last name. During our visit there we were verbally harrassed, humiliated & I was injured. I have anxiety & panic disorders & this visit sent me into attacks requiring the use of Ativan to calm me down. Their advertising on TV & the website were full of lies & their selling practices are horrible. We were "preapproved" for an SUV calling their number & using their online app. (and told that we could leave the lot with ANY truck on it. We didnt want one of the new $23k SUVs we wanted a used one maybe 2-5 yrs old) We told Josh we wanted to be sure we could get an SUV before driving down there. After driving 2 hrs to the dealership that "caters" to those with bad credit we were told that we were not approved for what we were looking for & could only get a new sedan. During this time I slipped on a wet step in the doorway & fell. 3 employees saw this & one commented. I received no help or concern. When speaking to "steve" the sales manager about the lack of concern & being lied to about the SUV he proceeded to harrass us & call us names incl. "Low lifes who dont pay your bills" & accused me point blank of lying about falling just to scam them (I asked for an icepack & asked why I wasnt asked to fill out an accident report.) He told us he didnt know anything about accident reports & as a sales manager didnt have business cards & wouldnt tell us his name because "if xxxx like us dont buy a car from him we dont need his card." He then threatened to call the cops on us. We told him to do it, & we would have THEM fill out the accident report, he refused to. He called us xxxx & ordered us off the lot, Needless to say we didnt buy a sedan from them. They also dont have any of the cars/trucks listed on their website & their excuse "its not always updated" & their "$5 sale & $89 & you're fine" sales are lies..<br><br>John would NOT tell us what our trade was worth and since we were looking for a used vehicle in a certain cost range I am betting we would not have gotten the "$8000-$10000 trade. <br><br>I am wondering if I shouldnt take them to Small claims court to get some sort of justice in return for what they did to us. Its been 2 days and I am still near tears over the things that so called manager had said to us, not counting the pain I am in from the fall.<br><br>We reported them to the BBB. And doing a check I found there have been other reports to them that Cherry Hill hasnt resolved. They havent even replied to at least one complaint. The complaints are about Advertising, Selling practices and Service. The main complaint I saw in the BBB still showing was....<br><br>Customer Experience<br> <br>Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s). The company has resolved most complaint(s) presented by the Bureau; however, the Bureau did not receive a response to other complaint(s). Complaints processed concern selling practices and <br>advertising and service issues. <br> <br>Company Advertising<br> <br>On 10/12/2004, the Better Business Bureau challenged an ad for <br>credit approval to the first 100 respondents brought to our <br>attention by a customer. The company never substantiated <br>the claim or responded to the Better Business Bureau. <br> <br>Report as of: 1/15/2005 <br>Taken from http://www.trenton.bbb.org/nis/newsearch2.asp?ID=1&ComID=0221000004001390 More