Kia of Everett

Simple easy and fun! ! Nadia listened to my concerns and was very professional Nadia listened to my concerns and was very professional. The service team was very nice as w ! Nadia listened to my concerns and was very professional Nadia listened to my concerns and was very professional. The service team was very nice as well More

Keith an Izzy are fantastic i have bought and traded in 4 cars with izzy he always make sure i get the best customer service both keith and izzy are my best buds 😁 cars with izzy he always make sure i get the best customer service both keith and izzy are my best buds 😁 More

I left this experience extremely disappointed. What should have been a straightforward transaction became frustrating because neither the finance representative nor the manager took ownership of a What should have been a straightforward transaction became frustrating because neither the finance representative nor the manager took ownership of an APR error that originated on their end. Instead of acknowledging and correcting the mistake professionally, I was told that they would simply dissolve the financing agreement and leave me to deal directly with the dealership. That response felt more like a threat than an attempt to resolve the issue. I also discovered that an incorrect VIN number was being used to value my trade-in, which understandably affected my confidence in the accuracy of the entire deal. Rather than carefully reviewing the information and working toward a fair solution, I felt like my concerns were dismissed. Another disappointing aspect was the repeated pressure to purchase additional coverage after I had already declined it. Ironically, once I said no, the numbers suddenly improved and the deal became more favorable with a lower price. That left me questioning why those better terms weren't presented from the beginning. This experience was a significant departure from my previous interactions with the dealership, which had been much more positive. I came in genuinely interested in trading in my vehicle and reaching a deal that would be fair and mutually beneficial. Instead, I was met with a cold, dismissive attitude that made me feel like my business was no longer valued. Buying a vehicle should be built on trust, transparency, and professionalism. Unfortunately, this experience fell well short of those expectations. More

Always friendly and courteous service department. Didn’t push products and services on me I didn’t need. Highly recommend. Didn’t push products and services on me I didn’t need. Highly recommend. More

Timely processing upon my arrival, comfortable waiting area, work done promptly, and full explanation of what wad done, vehicle condition and written documentation provided. Happy to be their customer. area, work done promptly, and full explanation of what wad done, vehicle condition and written documentation provided. Happy to be their customer. More

My experience at Kia of Everett has always been great! When we bought or 2025 Soul, David made the entire process effortless! His knowledge of the various models Kia sells was absolutely first rate. As fa When we bought or 2025 Soul, David made the entire process effortless! His knowledge of the various models Kia sells was absolutely first rate. As far as service goes, I especially like the fact that even though certain services or products may be recommended, that service personnel respect my decision whether or not to purchase said services or products. All in all, based on the staff with whom I have dealt, I would say that Kia of Everett is a very 'high quality' business! More

Fast and easy. Morgan is great. Always a pleasure working with him I would recommend Morgan is great. Always a pleasure working with him I would recommend More

Morgan and Nadia are the best service advisors I’ve had the pleasure to do business with on multiple occasions. I trust them to take care of me and ensure my car is safe. Every time I visit, they’ve got po the pleasure to do business with on multiple occasions. I trust them to take care of me and ensure my car is safe. Every time I visit, they’ve got positive, customer-focused attitudes. I leave happier each time I visit after speaking with them. More

An amazing team who take great care of your services. Professional communication throughout the process. Welcoming environment with positive energy. Professional communication throughout the process. Welcoming environment with positive energy. More

Straight forward, friendly, clear communication from start to finish. Morgan was great, kind and down to earth. Thorough in his explanation of what they were doing and what would be included versus outs start to finish. Morgan was great, kind and down to earth. Thorough in his explanation of what they were doing and what would be included versus outside of my lease terms. More