Kia of Frisco - Service Center

Never again! The entire process just makes me sad, but more than buying is the service. They could not be bothered to sit down and discuss my concerns. Do your The entire process just makes me sad, but more than buying is the service. They could not be bothered to sit down and discuss my concerns. Do yourself a big favor and go down the road a bit if you must buy a Kia. Better price and customer service More

They killed my daughter's car, avoid at all costs! I took my daughters Kia Soul to get an oil change and any maintenance needed done. When I picked it up they gave me the checkup sheet that showed i I took my daughters Kia Soul to get an oil change and any maintenance needed done. When I picked it up they gave me the checkup sheet that showed it didn't need any extra work. I reviewed the sheet and noticed it had a section for body damage. My daughter's car had her driver's door hit and had very visible damage. I realized they probably didn't do the check on the car at that point but at least they did the oil change. Two months later I get a call from my daughter at college saying her car check engine light and oil pressure light suddenly came on and the car died just as she got it to the side of the road. We had it towed to a Kia dealership near her to see what happened. That dealership reported that the oil plug fell out and drained the oil causing a catastrophic failure to the engine. They said the only way an oil plug to fall out is for it to be installed incorrectly or not tight enough. Kia of Frisco was the last one to touch the oil plug. Avoid them at all costs! I would give them zero stars if I could. More