Fred Anderson Kia of Greenville - Service Center

I purchased 2 kia souls on May 22, 2020 and had the BEST experience, his name was Chris and I was direct and explained what we were looking for and within the hour we had 2 kia souls picked out. We have lo experience, his name was Chris and I was direct and explained what we were looking for and within the hour we had 2 kia souls picked out. We have loved our cars, but I cannot say that about the service at Kia of Greenville. Both cars have been serviced through Kia of Greenville, and if you have ever had service there, you will notice that the agents beg you to provide a positive review, which I always do. When the tables were turned and I needed help, I have not be able to get a response - via email, phone calls, and chat. The decal on my hood (less than 22,000 miles) appears to be peeling, fading, and splintering. I called and was told I needed to leave a message, someone from service would return my call. I left a message regarding the issue and what could we to do to resolve the problem - even offering to have the decal removed as it looks bad. No response, I emailed, no response, I chatted (must have been a chat bot) During one chat, they confirmed my name, address and phone number - No response. I reached out to Kia USA, who opened a ticket, but stated I needed to reach out to the dealership, as they would be happy to handle the concern. I have emailed 7+ times, called and left 8+ messages, and chatted several times. I was told numerous times that someone would follow up - No one has responded. I did receive a phone call asking if I was interested in doing a trade in/selling my car - really, asked if I could speak with a manager and the sales guy said he would take a message - still no response. I have always had positive engagement with Jordan in the service department, but I have not received a call from him either, after attempting to get a message to him. I'm so disappointment the in this treatment, especially when I have been very nice, professional, and loyal customer and all i'm seeking is help in what can be done. I had an oil changed scheduled the other week, called asked that someone give me a call back before the oil change, as I do not want to provide another dime to them until they respond to me and yet still no response. I would tell people never to go to Kia of Greenville, or any other dealership owned by this owner, as the most important thing to them is the mighty dollar, and they care nothing about their customer's, or making things right. Go out of your way to avoid Fred Anderson Kia of Greenville More

So far Kia has not let me down when it comes to services, I do have more up coming maintenance needs to be done, and I expect the same courteous expectations I do have more up coming maintenance needs to be done, and I expect the same courteous expectations More

Can’t say much about the dealership itself but I can talk about Jordan in the service department. Jordan has been outstanding!! He’s been kind and patient and without fail always does what he says he’s going about Jordan in the service department. Jordan has been outstanding!! He’s been kind and patient and without fail always does what he says he’s going to do. More

The service was excelent, I am hapy with all, grongrats to the guy Jordan, excelent worker to the guy Jordan, excelent worker More

Jordan and his customer service team were absolutely amazing!! I have never been taken care of so well while having my car serviced. amazing!! I have never been taken care of so well while having my car serviced. More

Our experience was great as always. Jordan is super sweet and very efficient. He's always on top of everything. Great service again. Thank you Jordan is super sweet and very efficient. He's always on top of everything. Great service again. Thank you More

Friendly nice love it the best will come to again highly recommend fast quick service recommend fast quick service More

They were expecting me when I arrived for my appointment. Car was ready when promised. Car was ready when promised. More

The service associates were really nice and timely when it came to keeping me updated on the service completion time. it came to keeping me updated on the service completion time. More

The service is amazing and the customer service is excellent. Jordan is just the best. excellent. Jordan is just the best. More