Kia of Irvine

Sales was great, but finance guy almost blew the deal! I gave this dealership 5 stars because overall they were excellent. Howard Scharr the sales rep answered all my questions and was engaging but not pus I gave this dealership 5 stars because overall they were excellent. Howard Scharr the sales rep answered all my questions and was engaging but not pushy, Howard Scharr gets 5/5. Danielle (Ortega i think?) helped me navigate some details about my deal over the phone and was an absolute pleasure to speak with. Even though she was clearly busy making things happen around the showroom, she took the time to say hello with a warm sincere smile. Danielle gets 5/5 for the customer service. Then we have the finance guy Sammy Sheick... worst experience I have ever had the displeasure of enduring. He was rude, and behaved as if I was keeping him from a lunch date with Kate Upton. Not sure he understands that in order to upsell something you have to use charm, customer service skills, with a pinch of charisma. He decided to go with dumpy attitude and rudeness for his big pitch. This man has the body language of a moody preteen girl. I can understand feeling pressure to upsell warranties, and feeling upset when it doesnt work out. But Mr Sammy decided his best shot to sell me was with negativity and a nasty attitude that rivals Gordon Ramsey. After several minutes of him rudely ordering me through the paperwork, I asked if he could point out were the CPO info was so I could review it. He told me he wasnt going to make any special exceptions on how he does his paperwork, and blew off my concerns entirely. He insisted that I should sign everything and it could be explained by the salesman Howard later. He even went as far as to tell me to hurry up because he had another deal he had to get to next, but he said "not to be rude, but... " so that made it ok right? Every word coming from his mouth was arrogant and had an air of entitlement. If I had not flown in from out of state I would have walked out on the deal. He was that wretched. He has the customer service skills of a morgue worker. Im not sure how he has managed to stay employed acting like that during a business deal. Kia of Irvine can do better than Sammy, there are plenty of people who can do finance and act civilized. He is doing real damage to the long term health of the dealership even if he makes them short term gains. I wonder how many customers have decided they would rather pay more at Carvana or other online retailer than ever deal with Sammy again? Sammy Sheick gets negative five out of five. I feel bad for his co workers most of all, they have to deal with him everyday. The Kia Sorento I got for my wife is great and she loves it. More

Quick & painless I called to make the deal over the phone & the car was ready for us when we arrived. Much friendlier than the other dealership I used to go. I called to make the deal over the phone & the car was ready for us when we arrived. Much friendlier than the other dealership I used to go. More

New Lease Farhad Abassi was a real pleasure to work with when getting a new vehicle to lease from Kia of Irvine. He personally showed me how to work everything Farhad Abassi was a real pleasure to work with when getting a new vehicle to lease from Kia of Irvine. He personally showed me how to work everything in my new vehicle and answered all my questions and did all of it with a great attitude. More

Low pressure and quick finance Farhad was our sales associate. He responded quickly to my texts and was no nonsense. I appreciate that he never tried to show me cars that were out o Farhad was our sales associate. He responded quickly to my texts and was no nonsense. I appreciate that he never tried to show me cars that were out of my price range. I knew what I wanted and he came through with a great used Kia Sorento. I am very happy with my purchase and the overall experience. Their finance department was well run and it was the fastest car buying experience my husband and I have ever experienced. No drama- they just got it done. More

I was very happy with everything. I knew the car that I was working towards. Fahad was amazing. He truly tried to make a deal. I had left and test drive other cars. Came back and start I knew the car that I was working towards. Fahad was amazing. He truly tried to make a deal. I had left and test drive other cars. Came back and started to speak numbers. More

Renew my lease Super fast and awesome customer service. Very honest and helpful. Worked with me every step of the way to get me into my new 2019 Kia. I will definite Super fast and awesome customer service. Very honest and helpful. Worked with me every step of the way to get me into my new 2019 Kia. I will definitely recommend Farhad to anyone that’s looking to buy/lease a new car. More

Super happy and satisfied Farhad was so friendly & patient hes the best got us our dream car thank you for your amazing service. Now were starting off 2019 perfectly in our dr Farhad was so friendly & patient hes the best got us our dream car thank you for your amazing service. Now were starting off 2019 perfectly in our dream car!! Cant explain how happy i am!! More

The best car experience ever! Annie Cuevas is the most amazing sales person there is. She is second to none in her demonstration of customer service. She did all she could to ensur Annie Cuevas is the most amazing sales person there is. She is second to none in her demonstration of customer service. She did all she could to ensure our customer satisfaction. The time she took to ensure we received quality care is greatly appreciated. She changed our car experience completely. She got us exactly what we wanted. I commend KIA on having an employee like Annie. Annie is the kind of person people wish for in customer service. Danielle Ortega is also an asset to KIA and customers alike. She did everything in her power to help us. We cannot thank her enough. Riza Amiri, is absolutely awesome. She was so nice and has such a bubbly inviting personality. Her customer service was one we'll never forget. With a team like this anything is possible. These women are the prime example of what customer service should be. They noticeably stand out with all that they do. Above and beyond is an understatement. We will never forget our experience because of these amazing women who showed us the best of who they are in such a caring genuine way. Thank you KIA! More