Kelvin Thornton reached out to me through email after my attempt to look for a Kia Sorento online. He asked me what I was looking for, I told him, then he asked me when I could come in to see him. I was available that same wknd. Upon arrival I was greeted as soon as I came in the door and directed to Kelvin. Instead of showing me everything, he asked me my budget, my preferences in the vehicle (color, specs, etc.), and of course the financial questions. He narrowed a long drawn out process down to exactly what I could afford. I did a test drive and loved the vehicle. Next paperwork, then out the door in my new KIA Sorento! Process extremely easy and all thanks to Kelvin!